Send us a text Missed our Growing Ridership panel this July? Listen now in this week's Bicycle Retail Radio episode. This panel brings proactive thoughts on solutions that could facilitate growth in ridership numbers and a return to cycling. Panel lead members have been organized to represent retailers, suppliers, and select industry experts, all who have committed to being proactive and opting to take part in this forum and to provide actionable items for the industry at large to take initiativ...
Aug 12, 2025•1 hr 31 min•Season 5Ep. 49
Send us a text The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the industry, featuring timely news and in-depth analysis about the latest in human-powered transportat...
Aug 05, 2025•1 hr 6 min•Season 5Ep. 48
Send us a text In this episode, we sit down with Suzette Ayotte , founder and owner of MINT socks , to talk about her evolution in the cycling industry and what inspired her to launch her own brand. After decades as an inside sales rep, marketing director, and PR firm owner, Suzette now designs and delivers premium Italian-made socks to shops across the country. She shares why personal connections with retailers matter and how she brings purpose to every part of her business. It’s a conversation...
Jul 29, 2025•44 min•Season 5Ep. 47
Send us a text In this episode, Lifan Irwin and Michael Potter from Bikeflights reveal how their innovative shipping platform makes sending bikes faster, easier, and more reliable for both retailers and riders. They discuss new features, best practices, and strategies that help shops streamline shipping, enhance customer experience, and drive profitability. Listeners will learn how Bikeflights is shaping the future of bike shipping with seamless integrations and comprehensive retailer support. S...
Jul 22, 2025•31 min•Season 5Ep. 46
Send us a text Today we sit down with Rob Kaplan , Head of Sales and Marketing at Bulls Bikes USA . With over 30 years in the cycling industry, Rob is widely respected for his thoughtful leadership and big picture vision. He shares insights from his extensive career, his current work at Bulls, and offers valuable guidance for retailers navigating today’s challenges and ebike opportunities in bicycle retail. Support the show...
Jul 15, 2025•51 min•Season 5Ep. 45
Send us a text Listen to our monthly News Hour episode with Human Powered Solutions team. We recap high priority headlines for specialty retailers so you can stay informed! The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newslette...
Jul 08, 2025•58 min•Season 5Ep. 44
Send us a text Catch up on the state of the US Bicycle Industry with the recording of our engaging 60-minute webinar. Our panel explored the current state and future outlook of the US bicycle industry. Listen to key voices from across the industry: Bill Schouman, Vice President of Sales, QBP — Offering insight into supply chain trends and market dynamics from one of the nation’s leading distributors. Bob Margevicius, Senior Advisor, Specialized Bicycle Components — Sharing supplier-side perspect...
Jul 01, 2025•1 hr 17 min•Season 5Ep. 43
Send us a text Is Brian saying the mall is full of perfect merchandising ideas? No. "But it is a good concentration of retailers." Take some tips from the giants in this Retailer Design Flex episode. Our Retailer Design Flex episode of Bicycle Retail Radio features Brian from Fixture Lab and NBDA President, Heather Mason as they tackle retailer flow and design issues. Support the show...
Jun 27, 2025•1 hr 4 min•Season 5Ep. 42
Send us a text What started as kids’ bike camps during the COVID boom has grown into one of Colorado’s most exciting and community-driven bike shops. In this episode, Jenny and DJ Johnson of CyclErie share how they built a customer first, ego free business—from mobile fulfillment to selling over 1,200 eBikes in a year. It’s a story of creativity, grit, and keeping the joy of cycling at the heart of it all. Support the show...
Jun 24, 2025•48 min•Season 5Ep. 41
Send us a text Missed out on the last E Bike Safety & Standards panel? Listen in for this week's Bicycle Retail Radio episode. The NBDA provides a quarterly platform for industry experts to meet, discuss and address retailer risks, concerns, and best practices regarding lithium-ion batteries and e-mobility devices safety, standards, and compliance. Segments addressed: Lithium-Ion Battery topics- Standards and Certifications, standardized policy on shipping, receiving, storage, maintaining, c...
Jun 20, 2025•1 hr 35 min•Season 5Ep. 40
Send us a text In this episode of Bicycle Retail Radio, we sit down with Nicole Poko, artist, cyclist, and owner of Scout’s Coffee Bar + Mercantile in New Jersey. Nicole shares how creativity, intentional space design, and deep community connections help fuel her small business success. We dive into her unique approach to blending coffee culture with the local cycling scene, building inclusive spaces, and offering practical advice for small business owners looking to grow and thrive. Support the...
Jun 17, 2025•36 min•Season 5Ep. 39
Send us a text How bicycle retailers can start using AI - today! Support the show
Jun 13, 2025•9 min•Season 5Ep. 38
Send us a text Ed Fischer, a Commercial Real Estate Broker and former bike shop owner, to explore a game-changing topic for independent bike retailers: owning your building. Ed shares practical, insightful advice about the path to ownership, the financial and strategic benefits of buying, and how shop owners can start planning now, even if it feels out of reach. Contact Ed Fischer Support the show...
Jun 10, 2025•44 min•Season 5Ep. 37
Send us a text Our Flex episode this week covers how to unlock extra revenue in your service department. Support the show
Jun 06, 2025•8 min•Season 5Ep. 36
Send us a text In this episode, we sit down with Charly Tri , owner of My Bike Guy Bicycle Services in Rochester, Minnesota. From racing the Iditarod to launching a successful mobile bike shop, Charly shares how his lifelong passion for cycling shaped his unique business model. Tune in for insights on profitability, service, and why mobile shops might just be the future of bike retail. Support the show...
Jun 03, 2025•50 min•Season 5Ep. 35
Send us a text If you would like your questions answered on the flex, you can write to the NBDA at any time with ANY questions about the bicycle service center, mechanics training, bicycle assembly, etc. Submit your questions and photos to heather@nbda.com Our newest edition to Bicycle Retail Radio, the Technician Flex is a recurring podcast feature focused specifically on service center and mechanics produced in partnership with NBDA educational partner Northwest Arkansas Community College's Bi...
May 30, 2025•54 min•Season 5Ep. 34
Send us a text In this episode, Bikeflights Vice President Sue George and Partnership Team member Ali Goulet share insights into how Bikeflights supports bike shops with specialized shipping services, packaging solutions, and e-commerce tools. They discuss how their mission to strengthen the bike community is embedded in their partnerships, and explain the key benefits retailers can access, from streamlined shipping to revenue-generating programs like Shop Finder and affiliate referrals. The con...
May 27, 2025•46 min•Season 5Ep. 33
Send us a text Today on the Friday Flex episode: Your people are the brand. Let's look at building a team that lives your shop's culture. Support the show
May 23, 2025•9 min•Season 5Ep. 32
Send us a text Listen to our monthly News Hour episode with Human Powered Solutions team. We recap high priority headlines for specialty retailers so you can stay informed! The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newslette...
May 20, 2025•51 min•Season 5Ep. 31
Send us a text This week's Flex episode is about creating community using social media. Enjoy! Support the show
May 16, 2025•9 min•Season 5Ep. 39
Send us a text In this episode, we chat with Mathias Ellegiers and Ryan Liverman, founder of REMCO Tools , about their innovative Bike Lift—a motorized bicycle repair stand designed for enthusiasts, professional mechanics, and bike shops. With decades of engineering and design expertise, Mathias and Ryan share how REMCO is redefining bicycle service with a product that can handle almost any bike shape or size. We discuss the company's journey, future plans, and how they’re making bike repairs mo...
May 13, 2025•38 min•Season 5Ep. 38
Send us a text Listen in to this week's Flex episode: 5 questions with Zidy . Support the show
May 09, 2025•26 min•Season 5Ep. 37
Send us a text In this episode, we chat with Ryan Elson, CEO of bikebook , about his background in the industry and background in founding the company. Ryan shares how bikebook empowers mechanics and bike shops by boosting online visibility, simplifying service booking, and creating stronger connections with customers. We also dive into the platform’s expansion into the U.S. market and his advice for shops navigating today’s evolving industry landscape. Ryan Elson contact: ryan@bikebook.co.uk Su...
May 06, 2025•42 min•Season 5Ep. 36
Send us a text Today we have 5 questions with buycycle. https://buycycle.com/en-us/nbdadiscount Support the show
May 02, 2025•18 min•Season 5Ep. 35
Send us a text The NBDA is holding quarterly forum style meetings on Retailer & Supplier Best Practices . The NBDA wishes to unite industry experts in a panel discussion to circulate best practices to align the industry. During the meeting, the NBDA organized panel will talk through an agenda on various topics. Listen to our April 15th panel in this BRR episode. Support the show...
Apr 29, 2025•1 hr 24 min•Season 5Ep. 34
Send us a text Why should customers do business with you? What makes your store unique? What is your brand story? Need help with your answers? This episode is for you. Our Retailer Design Flex episode of Bicycle Retail Radio features Brian from Fixture Lab and NBDA President, Heather Mason as they tackle retailer flow and design issues. Support the show...
Apr 25, 2025•1 hr 22 min•Season 5Ep. 33
Send us a text The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the industry, featuring timely news and in-depth analysis about the latest in human-powered transportat...
Apr 22, 2025•1 hr 4 min•Season 5Ep. 32
Send us a text Get tips on how to bring people in for service NOW on this week's Friday Flex. Support the show
Apr 18, 2025•8 min•Season 5Ep. 31
Send us a text This episode’s guest is Anthony Mikrut, National Sales Manager at BikeCo , who takes us behind the scenes of the company and shares how they support independent bike dealers. We discuss BikeCo’s portfolio of iconic brands, their approach to warranty management, navigating the direct-to-consumer challenge, and what makes top-performing dealers successful. Tune in for a deeper look at how BikeCo is adapting to the evolving cycling industry and helping retailers thrive. Support the s...
Apr 15, 2025•36 min•Season 5Ep. 30
Send us a text This week's Friday Flex focuses on service center profitability. Listen for some quick tips! Support the show
Apr 11, 2025•9 min•Season 5Ep. 29
