NatChat: Talking Managed Services on a Global Scale
In this episode we talk with Natilik Services Director Lucy Jones and Sales Director Rob Akester on delivering Managed Services on an international scale, the challenges and highlights.

In this episode we talk with Natilik Services Director Lucy Jones and Sales Director Rob Akester on delivering Managed Services on an international scale, the challenges and highlights.
In this episode we will be going under the hood with Rapid7 - all around detection and response security and de-mystify some of the new terms entering the industry. We look at current security trends, the power of automation and challenges we are seeing in the landscape.
This time we're joined by the Cisco security team to discuss both the implications and solutions involved in making sure that security teams not only protect their endpoints, applications and teams but also leverage additional insights and control through end to end visibility and segmentation.
We discuss the some of the main considerations IT Teams should bear in mind when looking at their storage's backup and restore capabilities with Max Brown and Stephen Bailey from Pure storage, plus Natilik's own Data Centre expert, Nigel Pyne. We also get a couple of examples where Pure Storage have helped clients succeed and reduce restore time to save IT teams and guarantee crucial business uptime. *Note this is an audio version of our first video podcast so excuse the lack of a usual intro/ou...
This week we discuss Mental Health with Natilik's Mental Wellbeing community who focus on supporting the Natilik people and related causes. In the episode we cover - - The importance of supporting people to empower them to speak out about stress, burnout and anxiety - Our experiences on working through mental health challenges and experiences in asking colleagues for support - What are Natilik doing to support relavent causes and the Natilik people's wellbeing?...
On this special episode we're joined by Natilik CEO Mike Danson who discusses - the top considerations around Hybrid working and the complexity that comes with offering flexible working. - an update on Natilik and a look forward to how we're continuing to develop our approach - How can you best develop your strategy around your people, property and technology?
This time around we're talking Diversity and Inclusion and some of the challenges faced both through employment and education. We've got 2 brilliant guests; with Kayleigh Oliver, founder of Junction 5 studios. Find out more at https://www.junction5studios.com/ Kayleigh was a finalist for the Black Tech Achievement Social Good award for her work developing the Ishango project in 2020. She was highlighted in the article "Women who have inspired us" alongside Danielle Pender and Stella McCartney by...
Robb is Joined by the Natilik People Team and one of the minds behind Natilik's integrated return to the office platform "Safe Harbour" to discuss - the considerations around Natilik's office working setup and what the future of work looks like at Natilik - A quick overview of Safe Harbour, what it does, how it works and how it came to be We'll be back next week to look at one of Natilik's Communities, starting with the Race in Technology community!
We're back! This time Robb is joined by 3 of Natilik's International team to discuss how Natilik delivers to our clients with presence in the Americas and Asia Pacific, covering the following topics - - Delivering procurement of hardware in some trickier countries, such as China, Brazil and Japan. - Providing a consistent global approach to delivering projects and services - Offering a true 24/7 Managed service for technical support You can find out more on our global capabilities here We'll be ...
The way that Contact Centres operate might have changed drastically during the pandemic but how has the overall customer experience changed and what advancements have we seen coming out of it? Industry experts Matthew Drayton from Cisco and Natilik's Ajmal Mahmood discuss their experiences helping clients as well as their own personal experiences, touching on topics like the move to cloud and increase in self service and AI. Be sure to check out Matthews youtube series here - https://www.youtube...
We speak to Wi-fi experts Mac Deryng and Matt Starling, the Wi-fi Ninja's and our head of Marketing for Wireless Hayley Knott about how you can optimise our Wi-fi to be ready for the new world of hybrid working. Whether it's keeping your office workers safe or optimising performance to handle the increased network load from video conferencing, there's something for everyone in this episode. We've even got tips for the best home Wi-fi setup and our first every podcast giveaway! Click here for the...
The success of remote working has presented a huge opportunity for businesses around the world to re-think how they work. So how can you re-think how your office works best for you and your end users? We chat to industry experts Justin Woolen, Head of Collaboration at Cisco as well as Steve Terp, Chief Revenue Officer and James Leyland, Partner Director at AppSpace about how they're seeing their clients around the world adapt their way of working for the better. Be sure e-mail us at podcast@nati...
We chat to Adrian Tisi and Stuart Taylor of Palo Alto Networks to discuss how they've been helping with enterprises across the world with the Cyber Security element of their Digital Transformation, look at differing approaches to SecOps and the conversations they're having around supporting the move to cloud before, during and after the pandemic. Plus we speak to Natilik Account Director James Nunn about some stories where we've helped our clients move from the survive phase of managing increase...
Between 2010 and 2020 women only made up 16% of all UK IT professionals. Additionally the shortfall in cyber security skills professionals dropped from 4.07 million last year but still remains at a surprisingly huge 3.12 million in 2020. Can a solution be found to these two problems through gender diversity? Natilik's women in technology works to contribute to the industry wide conversation on gender diversity and the empowerment of women in the technology sector in order to support a gender-div...
DevNet is Cisco's community for anyone involved in Software Development, Coding and IT Operations which is more commonly known nowadays as DevOps. Whether you've been a pro for years or are just looking to get into the game, DevNet offers a place to learn and develop, not to mention an incredibly passionate community to boot! Chuck Stickney, DevNet Business Development Leader joins us to discuss what the community is all about and talk about some real life examples of the awesome outcomes that i...
In the first of our looks behind the scenes at Natilik we discuss one of the most important elements of our business; our managed service, specifically Service Delivery and Transition. Service Delivery and Transition Managers Emma Simpkin and Joe Smart join us to discuss the massive difference that service management adds to the success of support and maintenance as well as how Natilik are continuing to evolve the service that we deliver to our clients. If you've got a question for the show you ...
The digital experience has never been more important, due to ever increasing user expectations and remote working. AppDynamics and ThousandEyes happen to know a thing or two about Digital Experience monitoring and optimisation, having lead the charge in the market for years. So now that they're both sitting within the Cisco Data Centre Portfolio we sat down and discussed the changing attitudes and experiences they've been seeing with their clients across the globe. Sign up for the Transform Digi...
In a world of remote working Analytics and Insights provide IT teams with their eyes and ears which is why Tiger have been leading the charge for over 40 years. Partner Director John Shannon joins Robb to discuss how they're supporting businesses in making better informed decisions. Link to the Webinar here More info on Tiger
Cisco have seen a major challenge to their credentials in Collaboration and Contact Centre this year, with the likes of Zoom and Microsoft making a real claim for their market leader crown. So what do they have in store to fight back the competition and why should we be excited about the 50+ innovations announced at their recent WebexOne digital summit. Cisco Head of Collaboration and Contact Centre Justin Woolen discuss the thought process behind the announcements and why they're best placed to...
2020 has been another stellar year for Pure Storage, topping it off with being named as the clear market leader in primary storage arrays by Gartner. CTO's Fred Lherault and Patrick Smith join Robb Thaw to discuss Multi-cloud, Applications and much more! Sign up for a One-to-One Storage Clinic here Read the Gartner Magic Quadrant report here Read Natilik CTO Adam Bonny's blog here...
Natilik CEO Mike Danson joins Robb to discuss Natilik's common-sense approach to Technology Services, the evolution of Natilik as a business and reviews the positive takeaways from a challenging 2020. www.natilik.com Twitter @natilikgroup
Natilik Podcast Host and Product Marketing Manager Robb Thaw and Chief Marketing Officer Kimberly Moss provide a quick introduction into the Natilik Podcast. In this shorter episode we cover questions like; who can you expect to hear from, what will we be covering and why did we decide to create a Podcast? Website - www.natilik.com Twitter - @natilikgroup
Tom Nicholls, Solutions Consultant at Exponential-e joins Robb Thaw to discuss digital transformation in the world of connectivity. Exponential-e are one of the leading innovators in the Service Provider space and a strategic partner of Natilik; we give you an insight into how they're helping client's innovate across the globe through Cloud, Software Defined and more. Website - www.natilik.com Twitter - @natilikgroup
Paul Wakefield - Senior Product Manager at Gamma joins Robb Thaw to discuss the market shift in Unified Communications and how Gamma and their proposition around Direct Routing plays into this. Website - www.natilik.com Twitter - @natilikgroup