How can we improve the customer experience in a post-pandemic world?

The way that Contact Centres operate might have changed drastically during the pandemic but how has the overall customer experience changed and what advancements have we seen coming out of it?

Industry experts Matthew Drayton from Cisco and Natilik's Ajmal Mahmood discuss their experiences helping clients as well as their own personal experiences, touching on topics like the move to cloud and increase in self service and AI.

Be sure to check out Matthews youtube series here - https://www.youtube.com/user/mdrayton​

E-mail us at podcast@natilik.com with your feedback!