Digital finance trends improving customer service with Vinoy Kumar from Partners in Performance
Jul 18, 2024•18 min
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Episode description
In the latest episode of NAB Digital Next, guest host Alysia Abeyratne, NAB’s senior manager in Digital Policy speaks with Vinoy Kumar, senior partner at Partners in Performance, on digital finance trends. Partners in Performance is an international management consultancy, which was recently bought by Accenture.
The podcast dives into:
• Improving customer experience in financial services and how data and analytics can help.
• Emerging trends of collaboration between FinTechs and financial bodies in Asia.
• Support of responsible innovative disruptions by regulators
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