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NAB Digital Next

NAB Digital Nextsoundcloud.com
NAB Digital Next is a National Australia Bank podcast on the rise of the digital economy. Hosted by NAB Executive Brad Carr, the monthly podcast brings in the view of global leaders to discuss a range of trends that are changing the lives of consumers around the world such as open data, digital ID, digital skills of the future and much more.
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Episodes

Emerging Trends : The Rise of Quantum Computing

In the final episode of NAB Digital Next for 2024, host Brad Carr speaks with Steve Suarez on the rise of Quantum Computing. A specialist in Quantum, Steve was previously the Global Head of Innovation at HSBC and is now the Founder and CEO of HorizonX Consulting (www.horizonxc.com) It’s a fascinating episode that explores: • Balancing the now and the future • Opportunities and challenges with the rise of Quantum • Future of the space economy, climate resistant crops and supply change optimisatio...

Dec 18, 202444 min

Innovations in health and energy efficiency

In the latest episode of NAB Digital Next, host Brad Carr speaks with Ben Gill GAICD, MBA, Affil.AIRAH. Ben is the CEO of Plasma Shield, a company delivering cutting edge technology to deliver cleaner air and smarter energy use solutions; highlighting some of the ground breaking innovation technology originating from South Australia. In an inspiring and hopeful discussion, the episode explores: • Need for safer air, in particular for people who are immunocompromised • Patented technology for cle...

Dec 11, 202443 min

Future of emerging trends – consumers’ own AI agents

In the latest episode of NAB Digital Next, host Brad Carr speaks with Professor Carsten Murawski about considerations for a near future world when consumers will have their own AI agents (bots). Professor Murawski is a Decision Scientist at University of Melbourne and Director at the Centre for Brain, Mind and Markets. The episode explores: • How to improve decision making by leveraging technology including AI agents • Developing trust with AI agents https://vimeo.com/264224691/a2eb75f694?share=...

Nov 27, 202445 min

How customers can benefit from digital ID

In the latest episode of NAB Digital Next, host Brad Carr speaks with Andrew Black, Managing Director of ConnectID, an initiative of Australian Payments Plus. ConnectID is an Australian owned digital trust network, that allows individuals to use existing partners – such as banks – to verify themselves (for example, when being served at a bar or applying for a rental). The episode explores: • ConnectID’s journey as it marks significant growth during its first year of operation • How Connect ID he...

Nov 14, 202431 min

Innovation Technology with Lucio Ribeiro

In the latest episode of NAB Digital Next, guest host John Blicq, NAB Associate Director for Innovation, speaks with Lucio Ribeiro, one of Australia's most respected digital and innovation executives. Lucio, a tech columnist for Forbes, a former lecturer of Digital Marketing and AI at RMIT University, and one of the 100 most influential digital marketers in the world has held senior marketing roles at Optus, professional consultancy and Seven. Currently the Director of AI at an ASX-listed compan...

Oct 10, 202441 min

Reflections on future industries in South Australia, including the growing space sector

In the latest episode of NAB Digital Next, host Brad Carr speaks to former Premier of South Australia, Steven Marshall regarding future focussed industries and their growth in Adelaide. In their not to be missed conversation the pair discuss: - How the space industry excites and inspires other areas of science. - The way in which Adelaide’s ecosystem allows for collaboration and cross pollination of ideas. - Opportunities presented by AI and the need to continue learning and upskilling in this a...

Oct 03, 202419 min

Reflections on digital identity, fraud and ‘money in the metaverse’ with David Birch

In the latest episode of NAB Digital Next, host Brad Carr speaks to leading UK payments and digital identity expert David Birch, during his recent trip to Australia and New Zealand. In this episode, David shares his reflections on: - The Australian digital ID landscape including developments with mobile drivers licences, ConnectID and TeX. - Increase in fraud globally and concerns about the continuing exclusion of telcos and social media companies from the compensation schemes in the UK Continge...

Sep 19, 202439 min

Snapshot series - current major trends - connected ecosystems

In the final not to be missed episode of NAB Digital Next's snapshot series, host Brad Carr speaks with NAB’s Executive for Digital Platforms, Nicholas Harrap. The conversation covers: • core thematics of co-ordination, convenience and trust within connected ecosystems and the need to minimise complexity for customers in this journey. • opportunities presented by the Consumer Data Right for everyday use cases that deliver value to customers, including cashflow analysis and multi-sector insights....

Sep 12, 202413 min

Snapshot series, current major trends - GenAI

In this episode of our snapshot series of NAB Digital Next, host Brad Carr speaks with NAB Executive for Data Strategy Execution, Jessica Gleeson, who leads NAB’s GenAI program. The conversation covers: - How far NAB has come on its GenAI journey, whilst ensuring the bank is acting safely and protecting customer data. - The way in which GenAI is helping NAB to get to answers quickly as an enabler to serve customers better. - The importance of getting your hands on the tools to ‘test and learn’ -...

Sep 05, 202412 min

Snapshot series- major trends: Scams and Fraud & enabling Safer Experiences

In the third episode of our snapshot series of NAB Digital Next, host Brad Carr speaks with NAB Executive for Group Investigations Chris Sheehan. Marking Scams Awareness Week, Brad and Chris discuss safer experiences for customers amidst a global scams epidemic. The conversation covers: • The importance of creating safer experiences for customers amidst increasing fraud and scam threats. • The role of social engineering and technology in enabling sophisticated scams. • NAB initiatives including ...

Aug 29, 202412 min

Snapshot series - current major trends – Climate Transition

In the second episode of our snapshot series of NAB Digital Next, host Brad Carr, NAB’s Executive Innovation & Partnerships speaks with Jacqui Fox, NAB’s Chief Climate Officer to get her perspective on climate transition The conversation covers: • The energy mix and the grid • Charging infrastructure and profile of buildings • Democratising household energy Stay tuned for next week’s episode on safer experiences for our customers Listen to the full episode on SoundCloud, Spotify or Apple Pod...

Aug 22, 202414 min

Snapshot series - current and emerging digital trends

In this snapshot episode of NAB Digital Next, host Brad Carr, NAB’s Executive Innovation & Partnerships speaks with Jonathan Adams, NAB’s Executive Transaction Banking Product to get his impressions on the some of the major current and emerging digital trends The conversation covers: • Gen AI with an efficiency or productivity context • Climate transition and how NAB is helping customers to navigate changes • How to enable safer experiences to combat fraud and scams for customers • Connected...

Aug 15, 202410 min

Emotional Intelligence (EI) in the AI era with Stephanie Tranquille

In the latest episode of NAB Digital Next, host Brad Carr, NAB’s Executive Innovation & Partnerships, speaks with Stephanie Tranquille, an expert in Emotional Intelligence (EI). Formerly of NAB, realestate.com.au and Amazon, Steph managed internal training at AWS APAC, and created the Amazon Ads global speaker coaching program whilst working in the US. Back in Australia, Steph now runs her own business, working with organisations to increase EI awareness and effectiveness in the workplace. T...

Aug 01, 202426 min

Digital finance trends improving customer service with Vinoy Kumar from Partners in Performance

In the latest episode of NAB Digital Next, guest host Alysia Abeyratne, NAB’s senior manager in Digital Policy speaks with Vinoy Kumar, senior partner at Partners in Performance, on digital finance trends. Partners in Performance is an international management consultancy, which was recently bought by Accenture. The podcast dives into: • Improving customer experience in financial services and how data and analytics can help. • Emerging trends of collaboration between FinTechs and financial bodie...

Jul 18, 202418 min

What it means to be customer ‘obsessed’ at Amazon

In the latest episode of NAB Digital Next, guest host Lance Thornswood, NAB’s Chief Design officer speaks with Stephen Brozovich, Enterprise Strategist at Amazon Web Services about their culture, innovation and transformation. Their discussion focuses on: • Stephen’s fascinating career journey from web developer to evangelist and strategist. • How easy it is to lose sight of customer obsession in a long chain of value creation. • Staying committed even when the going gets tough. • Durable truths...

Jul 04, 202429 min

NAB Bookkeeper - saving time and admin for small business with Thriday CEO, Michael Nuciforo

In the latest episode of NAB Digital Next, host Brad Carr, NAB’s Executive, Innovation & Partnerships speaks with Michael Nuciforo, Chief Executive Officer of Thriday and Charlotte Cadness, NAB’s Executive Digital Customer & Colleague on the use of a new tool designed to save time and admin for small business – NAB Bookkeeper. - How Michael took inspiration from a family run small business to the create Thriday, which is relatable to many a small business - Historical siloing of banking,...

Jun 20, 202425 min

Leveraging AI, ‘digital twins’, to improve financial services

In the latest episode of NAB Digital Next, guest host John Blicq, NAB Associate Director for Innovation speaks with Carl Wocke, Chief Executive Officer of Merlynn Intelligence Technologies on building digital twins. Carl and John discuss: - The concept of a ‘digital twin’ - what it is in simple terms - Merlynn Intelligence Technologies’ unique focus on being ‘people driven’, rather than ‘data driven' - The possibility for humans to use digital twins to replicate expertise - Importance of people ...

Jun 06, 202435 min

What are ‘hype cycles’ and why are they important to the development of tech?

In the latest episode of NAB Digital Next, guest host Alex Garkavenko, NAB Associate Director in Innovation & Partnerships, Insights speaks with Kriv Naicker, strategic advisor in disruptive technologies and disruptive market models, based in New Zealand. During the chat, Alex and Kriv focus on: • the concept of ‘hype cycles’ and how they are a useful tool to understand global trends • how we understand the maturity of technologies • how we can experiment on disruptive technologies – such as...

May 23, 202423 min

Trends in Tech Innovation with Deloitte’s Rita Gatt & Niamh McPherson

In the latest episode of NAB Digital Next, host Brad Carr, NAB’s Executive Innovation & Partnerships speaks with Deloitte’s Partner for Regulation, Security and Risk Advisory Rita Gatt, and Lead Partner Technology Strategy & Transformation Consulting Niamh McPherson. Rita and Niamh share their views from Deloitte’s 2024 Tech Trends Australia Report covering the latest in trends associated with technology forces, including those that drive tech innovation and enable it. In this conversati...

May 09, 202439 min

Talking Digital ID and Verifiable Credentials, with Stephen Wilson

In the latest episode of NAB Digital Next, guest host Alysia Abeyratne – NAB’s Senior Manager for Digital Policy – talks to a true vanguard in the field of Digital ID, Stephen Wilson. Stephen is the co-founder of Lockstep Consulting and a leading international authority on Digital ID, cyber security, and data protection. This episode explores: • The importance of language in how we shape and solve problems. • What a ‘verifiable credential’ is. • Australia’s game-changing Digital ID Bill and how ...

Apr 24, 202428 min

Futurist Ross Dawson on humans and AI achieving more together

In the new episode of NAB Digital Next, guest host John Blicq – NAB's Associate Director, Innovation & Partnerships – talks to prominent futurist and author Ross Dawson. They discuss how AI and humans can work side-by-side. Ross explains that by working together, humans can use AI – a tool created by them – to achieve things they couldn’t do alone. The podcast further explores: • how AI capabilities and human’s unique competencies have developed; • the structure for AI & humans; • AI usi...

Apr 11, 202433 min

Utilising fintech to signal the ‘death of the highlighter’ with Brett Turner, CEO & Founder, Trovata

In the latest episode of NAB Digital Next, host Brad Carr – NAB Executive, Innovation & Partnerships – speaks to Brett Turner, CEO of fintech platform Trovata. Brett explains how Trovata – a NAB Ventures portfolio company – is enabling businesses to spend more time on what matters most and less time on manual activities and processes. NAB’s Executive for Transaction Banking Product, Jon Adams also joins the conversation to explain how the bank’s new AI-enabled cash management, analytics and ...

Mar 28, 202428 min

Making Payments Safer & Easier in a Digital World, a conversation with Banked CEO Brad Goodall

In the latest episode of NAB Digital Next, host Brad Carr – NAB’s Executive for Innovation & Partnerships – brings together leaders in innovative payments system to discuss how the industry is making it safer and easier for customers to make purchases. Carr speaks with Banked CEO and Founder, Brad Goodall, and NAB Payments Executive, Shane Conway who leads Transaction Banking & Enterprise Payments team. Goodall shares his journey on how he formed Banked – a payments provider that powers ...

Mar 14, 202426 min

Fighting Deep-fakes with Digital ID – a discussion with Rod Boothby, ID Partner

In the latest episode of NAB Digital Next, host Brad Carr speaks with a world leader in Digital ID, Rod Boothby, CEO and Founder of ID Partner. In this podcast Rod, shares his path to creating ID Partner as a trusted network operator and elaborates on his vision to connect to networks globally for those who want to support their customers with digital verification. Through a conversation that also touches on the Taylor Swift phenomenon and Jennifer Coolidge’s Super Bowl ad, Rod highlights the im...

Feb 29, 202431 min

Insights from the Greatest Show in Tech with Brad Carr

In the latest episode of NAB Digital Next, Alysia Abeyratne together with Alex Garkavenko speaks with your regular host Brad Carr, about his recent visit to one of the world’s most influential tech and innovation trade shows, CES (Consumer Electronics Show) in Las Vegas. Brad speaks about the enormity of this extraordinary event and shares his top takeaways and insights from witnessing some cutting edge ideas; where maturing products are entering the market now; as well as tech companies showcas...

Feb 05, 202425 min

Futurists: The many uncertain futures with Andy Hines

In the latest episode of NAB Digital Next, host Brad Carr speaks with Andy Hines from the University of Houston’s Foresight Program who brings us the futurist perspective and methodology. Andy believes that foresight can help deliver the insight that is so needed in today’s organisations and the world. His goal, is to influence as many change agents as possible with this message and make foresight practical and more actionable in organisations. In this podcast Andy shares what a futurist is, how...

Jan 24, 202429 min

Digital ID Design Sprint Reflections, with Victoria Richardson and Larissa Beech

In the latest episode of NAB Digital Next, host Brad Carr and NAB's Senior Manager for Digital Policy, Alysia Abeyratne are joined by Victoria Richardson, Chief Operating Officer at Meeco and Larissa Beech, Head of Commercial at Certsy to share their reflections on NAB's recent Digital ID Design Sprint.

Dec 18, 202338 min

Ivo Jenik - Innovation, Inclusion and Open Banking

Host Brad Carr speaks with Ivo Jenik, Senior Financial Sector Specialist at CGAP, a financial inclusion focussed think tank, and division of the World Bank. Covering topics such as microfinance, the use of data, AI and Open Banking - this is a not to be missed conversation, particularly for those interested in how technology and innovation is enabling greater financial inclusion.

Dec 05, 202340 min

Quantum Computing with Michael Brett

In the latest episode of NAB Digital Next, host Brad Carr delves into the fascinating world of Quantum Computing with AWS’ Michael Brett.

Sep 26, 202323 min
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