Money Box Live: The Art of a Complaint - podcast episode cover

Money Box Live: The Art of a Complaint

Mar 08, 202329 min
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Episode description

In the UK, millions of people go without the refunds, the replacements and resolutions they're entitled to - because they don’t know how to complain. In this podcast, we talk about the art of the complaint. What are your rights and how can you enforce them?

The experts on the panel are Lisa Webb, senior lawyer at the consumer rights company Which?, and Helen Dewdney, a consumer champion.

Presenter: Felicity Hannah Producer: Amber Mehmood Editor: Elisabeth Mahy

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Money Box Live: The Art of a Complaint | Money Box podcast - Listen or read transcript on Metacast