E44: Gain Repeat Customers with Fabulous Customer Care + Loyalty Programs

Modern Direct Seller Podcast

Sep 07, 2021•18 min•Season 1Ep. 44

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Episode description

Full show notes and links to all resources mentioned here: myconsultanttraining.com/episode44

Time based show notes:

2:00 customer categories: existing, new

3:30 why it's more effective to focus on customer retention

4:30 relationship building ideas for customer care

6:00 book recommendation: Power of Moments, Chip Heath and Dan Heath

7:00 value of loyalty programs

11:00 ideas for your own loyalty programs (outside of incentives your brand may offer)

Show sponsored by: moderndirectsellerbox.com and moderndirectselleracademy.com

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