Power Virtual Agents with Michael Vakoc
Episode description
FULL SHOW NOTES
https://podcast.nz365guy.com/166
- Getting to know Michael Vakoc – from the Czech Republic, who now lives in the US and how he met his wife
- Michael’s favourite thing about Prague and what brought him from Prague to the United States
- Michael’s transition from Microsoft teams to Power Virtual Agents
- A discussion on how he got started working with Microsoft
- Michael’s role and his involvement with Power Virtual Agents
- An Introduction to what a Power Virtual Agent (PVA)
- The expectations and what the interest is from a customer’s perspective like in the market
- How Power Virtual Agent is built, features, and the benefits people can get from using it
- The relationship between Power Virtual Agent and Power Automate
- The story of CDS – do we need it for Power Virtual Agent?
- What's the support model for finished apps from Dynamics 365?
- The type of personas they see working with Power Virtual Agents
- The type of industries that can adapt and use this technology
- How much does AI Play in the Power Virtual Agents Product?
- How do microservices (275 prebuilt connectors) work with Power Virtual Agents?
- Talks about the product pricing for Single App and Unlimited App
- Minimum requirements for licensing
- The ability of the Power Virtual Agent to hand-off to a real agent
- Does Microsoft have their own live agent? How can people access it and use it?
- Ways to capture issues when a bot does not have an answer
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Thanks for listening 🚀 - Mark Smith