Dynamics 365 Customer Insights vs Azure Synapse with John Wiese
Episode description
FULL SHOW NOTES
https://podcast.nz365guy.com/278
- John Wiese's hobbies and interests.
- Talks about John’s career background.
- A brief introduction about John Wiese’s journey within Microsoft to his current role and what's involved.
- John’s involvement with Surface Duo, Flutter Dev, Dart and Dynamics 365 Customer Insights
- An overview of what Dynamics 365 Customer Insights is
- What makes Dynamics 365 Consumer Insights so Powerful
- Find out more about Microsoft Partner Training
- A conversation about how customers use Customer Insights
- Determine if customer Insights is best for your organization?
- Explore all about Audience Insights and Engagement Insights
- Learn about the Architecture of Customer Insights
- Discusses how Machine Learning and AI fit into Dynamics 365 Customer Insights
- Talks about Connectors available and the gaps.
- Discover what's new in this wave release that John is excited about.
- Examples of the use cases in the B2B as well as B2C
- What does John see in Public Sector and NGO's when it comes to Customer Insights?
- Customer Insights vs Azure Synapse
- Introduction to Azure synapse
- How do Azure synapse and customer insights work together?
Resources Mentioned
Customer Insights partner resources (including on-demand training videos/labs): https://aka.ms/CIPartner
Customer Insights videos: https://aka.ms/CITV
Customer Insights in Under 5: https://aka.ms/CIUnder5
Customer Insights docs: https://docs.microsoft.com/en-us/dynamics365/ai/customer-service-insights/overview
Customer Insights Roadmap: https://dynamics.microsoft.com/en-cy/roadmap/overview/?group=dynamics-365&subgroup=dynamics-365-customer-insights
Azure Synapse overview: https://docs.microsoft.com/en-us/azure/synapse-analytics/overview-what-is
Flutter: https://flutter.dev
Surface Duo: https://www.microsoft.com/en-us/surface/devices/surface-duo
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