Episode description
Episode description
FULL SHOW NOTES
https://podcast.nz365guy.com/427
- Sree Chandana Yeggina shares her background in the technology industry and her journey to her current role at Microsoft, including her work with Dynamics 365 and enabling partners and field sellers to understand the value and accelerate their opportunities.
- What is Dynamics 365 and how does it fit into Microsoft’s overall strategy?
- Sree shares her thoughts on the future of the Digital Contact Center Platform and the importance of understanding customer needs and pain points in order to provide effective solutions.
- Sree talks about the thinking around calling it a platform rather than just a product
- Sree explores how the DCCP has affected the call center sector
- The greatest difference between the agent interface and the actual interface was addressed by Sree
- Sree discusses the digital contact center platform and how it is becoming increasingly important in the service space.
- What are the importance and benefits of call recordings for businesses?
- Will it be possible now to stand up a call center on Microsoft’s platform?
- Sree discusses the Nuance acquisition and how it enhances the digital contact center platform by adding artificial intelligence capabilities to improve customer experiences.
RESOURCES MENTIONED:
Microsoft Dynamics Blogs:
https://cloudblogs.microsoft.com/dynamics365/bdm/2022/08/08/the-ai-powered-contact-center-part-1-create-engaging-digital-experiences/
https://cloudblogs.microsoft.com/dynamics365/bdm/2022/08/08/the-ai-powered-contact-center-part-1-create-engaging-digital-experiences/
This year we're adding a new show to our line up - The AI Advantage. We'll discuss the skills you need to thrive in an AI-enabled world.
DynamicsMinds is a world-class event in Slovenia that brings together Microsoft product managers, industry leaders, and dedicated users to explore the latest in Microsoft Dynamics 365, the Power Platform, and Copilot.
Early bird tickets are on sale now and listeners of the Microsoft Innovation Podcast get 10% off with the code MIPVIP144bff
https://www.dynamicsminds.com/register/?voucher=MIPVIP144bff
Accelerate your Microsoft career with the 90 Day Mentoring Challenge
We’ve helped 1,300+ people across 70+ countries establish successful careers in the Microsoft Power Platform and Dynamics 365 ecosystem.
Benefit from expert guidance, a supportive community, and a clear career roadmap. A lot can change in 90 days, get started today!
If you want to get in touch with me, you can message me here on Linkedin.
Thanks for listening 🚀 - Mark Smith