Digital Contact Center with Neha Bajwa
Episode description
FULL SHOW NOTES
https://podcast.nz365guy.com/340
- A brief introduction about Neha Bajwa’s life and what she is passionate about
- Neha talks about her journey into Microsoft
- A conversation full of insights about collaborative apps; how it works and how important it is
- Neha answers how Dynamics 365 and Microsoft teams come together
- A discussion full of information about Customer Experience for sales, the marketing and also about the service
- In achieving the success of a business, Neha shares how Customer Experience, Marketing and Service plays a big role
- Neha gives an overview of the Digital Contact Center
- Neha answers how Digital Contact Center solutions are integrated with Microsoft Teams
RESOURCES
All in one Digital Contact Center
Introducing Voice Channel for Dynamics 365 Customer Service (microsoft.com)
Voice channel in Omnichannel for Customer Service | Microsoft Docs
Customer Service Omnichannel Support | Microsoft Dynamics 365
Microsoft Customer Experience Platform
Introducing Microsoft Customer Experience Platform: A complete marketing solution for connected experiences.
Customer Experience Platform | Microsoft
Collaborative Apps
Accelerate cross-organization collaboration with Dynamics 365 and Microsoft 365
CREDITS
Music by: StockSounds Title: Energetic Upbeat Pop Summer Licensee: Cloverbase Limited
This year we're adding a new show to our line up - The AI Advantage. We'll discuss the skills you need to thrive in an AI-enabled world.
DynamicsMinds is a world-class event in Slovenia that brings together Microsoft product managers, industry leaders, and dedicated users to explore the latest in Microsoft Dynamics 365, the Power Platform, and Copilot.
Early bird tickets are on sale now and listeners of the Microsoft Innovation Podcast get 10% off with the code MIPVIP144bff
https://www.dynamicsminds.com/register/?voucher=MIPVIP144bff
Accelerate your Microsoft career with the 90 Day Mentoring Challenge
We’ve helped 1,300+ people across 70+ countries establish successful careers in the Microsoft Power Platform and Dynamics 365 ecosystem.
Benefit from expert guidance, a supportive community, and a clear career roadmap. A lot can change in 90 days, get started today!
If you want to get in touch with me, you can message me here on Linkedin.
Thanks for listening 🚀 - Mark Smith