In this episode, we welcome Alizee Gagliardi, a recipient of the MGMA 2023 Future Five Award. Alizee is currently Director of Anesthesia Operations - Manatee Memorial Hospital and Lakewood Ranch Medical Center. Resources: MGMA.com Award Winners: https://www.mgma.com/mgma-acmpe-awards-and-recognition MGMA Award Winner Podcasts: https://soundcloud.com/mgmapods/sets/award-winners-2023 Sponsor: Physician Business Training https://physicianbusinesstraining.com/ This course is for early-career physici...
Nov 20, 2023•20 min•Ep. 474
In this episode of the MGMA Week in Review podcast, we welcome MGMA editor and writer Colleen Luckett to the show to share her thoughts on the latest MGMA Stat and more insights on AI in healthcare. Sources: MGMA Stat on patient access: https://mgma.com/mgma-stat/patient-access-remains-a-challenge-as-medical-groups-recover-from-staffing-shortages AI in Healthcare: Retaining Your Team: https://mgma.com/articles/its-time-to-build-healthcares-ai-enabled-future Resources: MGMA Stat: mgma.com/stat As...
Nov 17, 2023•15 min•Ep. 473
In this episode, RN and nursing coach Patricia Daiker shares her personal health journey of being diagnosed with type 1 diabetes at age 26 and transforming her struggles into a mission to help others. Through her organization, Better Diabetes Life , Patricia has developed a program that focuses on five pillars to support individuals in managing diabetes. Patricia also discusses how meditation and other stress-reduction tools have helped her and others navigate life with diabetes more effectively...
Nov 16, 2023•25 min•Ep. 472
In this episode of the MGMA Member Spotlight podcast, we’re joined by Ilene Gilbert-Droge. Ilene is the President and CEO of Adventhealth Medical Group North Division. Ilene is also the 2023 MGMA Lifetime Achievement Award honoree. Highlights from the conversation include Ilene: - Sharing her journey starting in healthcare revenue cycle work and progressing to leadership roles across different organizations - Discussing her involvement with MGMA for over 25 years and the value it has provided - ...
Nov 15, 2023•21 min•Ep. 471
We’re joined today on the MGMA Business Solutions podcast by Mike McMann, Vice President, Client Management Physician Services at Conifer. Mike's here today to talk about denial prevention in a medical practice. Resources: Conifer: https://www.coniferhealth.com/ Mike McMann: https://www.coniferhealth.com/about-us/about-us-leadership/leadership-bios/mike-mcmann/ Denial Prevention: https://www.coniferhealth.com/knowledge-center/leveraging-a-rules-based-engine-for-touchless-denial-management/ MGMA ...
Nov 13, 2023•25 min•Ep. 470
Dr. Scott Cullen, Executive Vice President of Strategic Innovation and Chief Clinical Officer at AVIA, discusses emerging trends and challenges facing healthcare leaders on this episode of the MGMA Insights podcast. AVIA recently launched their own Generative AI Strategic Collaborative of 20+ health systems, industry associations, and government leaders to produce a network-validated expert playbook. Here, Dr. Cullen discusses the major trends facing medical groups over the next couple years, th...
Nov 08, 2023•17 min•Ep. 469
In this episode of the MGMA Week in Review podcast, we welcome MGMA editor and writer Colleen Luckett to the show to share her thoughts on a new Jackson Physician Search study on early-career physicians and the future of AI in healthcare. Sources: MGMA Stat on AI in Healthcare: https://mgma.com/mgma-stat/most-medical-practice-leaders-agree-that-ai-is-the-future-is-the-future-now An Early Career Physician Playbook: Retaining Your Team: https://mgma.com/deep-dives/early-career-physician-recruitmen...
Nov 03, 2023•10 min•Ep. 468
In this MGMA Business Solutions Podcast, we're joined by Jessica Langley. Jessica is chairwoman of the board for the National Healthcareer Association Inc., and is also Executive Director of Education & Advocacy, for NHA. Resources discussed: NHA: https://www.nhanow.com/ Contact NHA: https://www.nhanow.com/resources/support/contact-us Learning and Leading Success Stories: https://www.nhanow.com/resources/support/contact-us Staffing Solutions: https://info.nhanow.com/learning-leading-blog/5-r...
Nov 01, 2023•28 min•Ep. 467
In this episode of MGMA's Ask An Advisor podcast, we feature Cristy Good, Sr. Industry Advisor at MGMA, talking about strategies to address the high rate of patient turnover. Patient turnover, often referred to as patient churn or attrition, can impact the financial health and stability of a medical practice. Estimates show that it’s six to seven times more expensive to acquire a new patient than it is to keep a current patient coming back. It’s also estimated that upwards of 80% of future profi...
Oct 30, 2023•11 min•Ep. 466
In this episode of the MGMA Week in Review podcast, we share our thoughts and a recap about the MGMA Leaders Conference that took place this week in Nashville and take a deeper dive on Dr. Scott Cullen's mainstage talk on the future of AI. Sources: Advanced Strategy for Medical Practice Leaders Book: Financial Management Edition: mgma.com/books/finmgmt MGMA Stat on the Future of AI: https://www.mgma.com/mgma-stat/most-medical-practice-leaders-agree-that-ai-is-the-future-is-the-future-now MGMA Le...
Oct 27, 2023•11 min•Ep. 465
Live from the MGMA Leaders Conference in Nashville, Oct. 24, 2023. This podcast features an interview between Daniel Williams and Steve Freeland at the MGMA Leaders Conference in Nashville. Steve is the CEO of Cancer Care Group in Indiana and was recently honored as the MGMA Legislative Liaison of the Year. According to a spotlight on MGMA legislative liaisons on mgma.com, "Steve works tirelessly and diligently as the Legislative Liaison for Indiana. He provides routine updates to the board and ...
Oct 26, 2023•12 min•Ep. 464
Live from the MGMA Leaders Conference in Nashville, Oct. 24, 2023. This podcast features an interview between Daniel Williams and Tracy Bird at the MGMA Leaders Conference in Nashville. Tracy is an MGMA consultant and was recently awarded Forum Representative of the Year. Tracy Bird: https://www.mgma.com/member-highlights/tracy-bird MGMA: https://www.MGMA.com MGMA Awards: https://www.mgma.com/awards
Oct 25, 2023•11 min•Ep. 463
Live from Nashville at MGMA's 2023 Leaders Conference. In this episode, Daniel Williams interviews Dr. Summer Liston-Crandall, Oaklawn Hospital, about her experience so far at her first MGMA Leaders Conference. Dr. Liston-Crandall shares key lessons from sessions, her goals for leadership development, and strategies for improving culture, engagement and transparency at her hospital. Video of the Interview: https://youtu.be/JRguPK7eXX0?si=oUrImEW02yrICsgc MGMA podcasts: https://mgma.com/podcasts...
Oct 24, 2023•12 min•Ep. 462
In this episode of the MGMA Week in Review podcast, we welcome MGMA editor and writer Colleen Luckett to the show to share her thoughts on new MGMA content including a new financial management book from Kem Tolliver and Taya Gordon, the latest MGMA Stat Poll, and last minute thoughts on MGMA's Leaders Conference Oct. 22-25 in Nashville. Sources: Advanced Strategy for Medical Practice Leaders Book: Financial Management Edition: https://mgma.com/books/finmgmt MGMA Stat on Interviewing and Recruitm...
Oct 20, 2023•9 min•Ep. 461
In this episode of MGMA's Business Solutions Podcast , we speak with Dr. Romi Chopra , President and CEO of the Midwestern Institute for Minimally Invasive Therapies (MIMIT Health) —one of the fastest-growing physician groups in Illinois. Dr. Chopra has an extensive medical background, having attended Harvard Medical School and completed his Interventional Radiology Fellowship at Brigham and Women’s Hospital . In recognition of his contributions to healthcare, he was honored with the Distinguish...
Oct 18, 2023•28 min•Ep. 460
In this episode of the MGMA Member Spotlight podcast, we’re joined by Dr. Padma Gulur. Dr. Gulur is Professor of Anesthesiology and Professor in Population Health Sciences at Duke University School of Medicine. Dr. Gulur is also the 2023 MGMA Harwick Innovation Award winner. The Harwick Award is designed to recognize and celebrate the success of an individual who has developed an innovative solution that positively impacts practices, providers and/or patients in their community. Dr. Gulur was se...
Oct 16, 2023•17 min•Ep. 459
In this episode of the MGMA Week in Review podcast, we welcome MGMA Sr. Advisor Cristy Good to the show to share her thoughts on new MGMA content including a medical group interviewing toolkit, the latest MGMA Stat Poll, and unlocking AI's potential at your practice. Sources: Medical Group Interviewing Toolkit: https://mgma.com/member-tools/interviewing-toolkit MGMA Stat on productivity: https://www.mgma.com/mgma-stat/medical-groups-productivity-still-struggling-in-2023-amid-staffing-shortages I...
Oct 13, 2023•13 min•Ep. 458
In this episode of MGMA's Insights podcast, we feature Mike Gracz, sales manager, DataDiscovery, MGMA, talking about uncovering hidden opportunities with DataDiscovery. Some highlights from the conversation: * DataDiscovery is MGMA's software platform that analyzes medical practice data from EHRs and PMs to identify revenue leakage and increase collections * DataDiscovery brings siloed data together into one easy-to-use platform and uses rule-based algorithms and machine learning to solve revenu...
Oct 12, 2023•17 min•Ep. 457
Burnout, stress, and mental health challenges are at all-time highs for healthcare professionals. According to a recent MGMA Stat poll ( www.mgma.com/data ), 80% of healthcare leaders reported increased levels of stress or burnout in 2022. In response to this epidemic, MGMA has launched the Mindful Medicine podcast series. Each episode features experts in psychology, neurology, leadership, and mindfulness to explore workplace stress and provide actionable tools and resources to combat it. This E...
Oct 10, 2023•32 min•Ep. 456
In this episode of MGMA's Ask An Advisor podcast, we feature Liz Gurley, Sr. Manager, Sales Enablement and Data Strategy at MGMA, talking about achieving operational excellence through KPIs and benchmarks. MGMA Resources discussed: 2023 MGMA DataDive: https://www.mgma.com/datadive?utm_source=digital&utm_medium=search&utm_campaign=dat-dive-may-2023-datadivebrand&gad=1&gclid=CjwKCAjwyY6pBhA9EiwAMzmfwVyc1KR9Hs6O24DZZcMgOaLSb7-fDRu6U0VxIKsIyHc2XYZfYIwoRhoCjjkQAvD_BwE More Resources: ...
Oct 09, 2023•17 min•Ep. 455
In this episode of the MGMA Week in Review podcast, we welcome MGMA writer and editor Colleen Luckett to the show to share her thoughts on new MGMA content including an update on our COVID-19 Vaccine Billing and Coding Tool, an MGMA Stat poll about physician retirement and burnout, and the Mayo Clinic on best practices for shaping culture. Sources: Billing and Coding Tool for COVID19: https://www.mgma.com/member-tools/billing-and-coding-for-covid-19-toolkit Physician Burnout: https://mgma.com/mg...
Oct 06, 2023•16 min•Ep. 454
In this episode of MGMA's Business Solutions podcast, we speak with Jamie Mallinger, Vice President and General Manager at Klara. Jamie is here to share his thoughts and expertise on best practices to address call volume challenges and workflow automation. Resources Discussed: * Klara: https://www.klara.com/ * Webinar On-Demand: https://www.klara.com/webinar/what-patients-really-want-where-does-your-practice-stack-up * Call volume challenges: https://www.klara.com/patient-communication * Workflo...
Oct 04, 2023•26 min•Ep. 453
In this episode of the MGMA Member Spotlight Podcast , we welcome Blake Hendrickson, MBA, FACMPE, PhD . Blake is an Assistant Professor at Austin Peay State University, where he serves as the Program Director of the MHA Program. Blake shares his career journey in healthcare, from working in urgent care to consulting to becoming a professor. He discusses his research on nursing retention and patient satisfaction and offers insights on improving retention through empowering clinicians and embracin...
Oct 02, 2023•26 min•Ep. 452
This episode features Pat Kroken, FRBMA, CRA and FACMPE, Director, Education and Corporate Communications, MSN Healthcare Solutions. Throughout her career, Pat has emphasized the importance of constant learning and adapting to change in the rapidly evolving healthcare industry. Pat encourages future healthcare leaders to focus on strong communication skills and to study areas like change management. Resources: MGMA Fellowship: www.mgma.com/apply-for-fellowship Book Suggestions: The Terminal List...
Sep 27, 2023•18 min•Ep. 451
In this episode of MGMA's Ask an Advisor Podcast , Senior Advisor Cristy Good discusses best practices for addressing staffing shortages and employee turnover . MGMA Resources Mentioned 2023 MGMA DataDive Practice Operations Survey Report – View Report MGMA Career Center – Explore Opportunities Orientation and Onboarding Toolkit – Access Toolkit Additional Resources MGMA Community – Join the Discussion MGMA Manager Collaboration: Helpful Interview Questions – Read More Shaping a Culture: Implica...
Sep 25, 2023•16 min•Ep. 450
In this episode of MGMA's Business Solutions podcast, we speak with Mary Hammel, MLS (ASCP), Laboratory Manager with UC Health. Mary is here to share her thoughts and expertise on "Driving Test Standardization That Meets Provider and Patient Expectations." Mary is a member of the 2023/24 CLSI Expert Panel for point of care testing, was on the most recent ASCLS taskforce for revision of their Point of Care Position paper, and was the Program Chair for the 2023 Clinical Laboratory Collaborative Co...
Sep 20, 2023•17 min•Ep. 449
We welcome Noah England to the MGMA Member Spotlight podcast. Noah is Chief Operating Officer at Piedmont Plastic Surgery and Dermatology. Noah has earned his MBA, his BSRT(T), and his ACMPE. Noah shares his personal healthcare story, his journey as a healthcare leader, and how he is on the road four out of five days a week to meet face-to-face with leaders at Piedmont's various locations. Resources: PIEDMONT PLASTIC SURGERY & DERMATOLOGY: https://www.ppsd.com/ ACMPE: https://mgma.com/americ...
Sep 18, 2023•21 min•Ep. 448
In this episode of the MGMA Week in Review podcast, we feature content on behavioral health care integration. Sources: Behavioral Health Care: https://mgma.com/mgma-stat/behavioral-health-care-integration-continues-in-medical-groups-post-pandemic-world MGMA Leaders Conference: mgma.com/conferences/leaders/overview Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma....
Sep 15, 2023•7 min•Ep. 447
In this episode of MGMA's Ask An Advisor podcast, we feature Senior Advisor Cristy Good talking about best practices for building out sign-on and retention bonuses at medical practices. MGMA Resources discussed: MGMA Stat on Bonuses: https://www.mgma.com/mgma-stats/after-a-year-of-pandemic-tumult-medical-practices-consider-bonuses-to-attract-top-talent MGMA Stat on Nurse Recruitment: https://www.mgma.com/mgma-stats/nurse-recruitment-and-hiring-after-the-great-resignation-still-a-major-challenge ...
Sep 13, 2023•15 min•Ep. 446
We welcome Catie Wallace to the MGMA Member Spotlight podcast. Catie is Assistant Director of Clinical Operations, UT Southwestern Medical Center. Catie has earned her MBA, BSRT(T), and CMPE. Catie shares her personal healthcare story of battling with cancer as a teen, her journey as a healthcare leader, and how she uses her experiences to mentor other healthcare professionals. Resources: UT Southwestern Medical Center: https://www.utsouthwestern.edu/ FACMPE: www.mgma.com/apply-for-fellowship Ou...
Sep 11, 2023•24 min•Ep. 445
