Our guest today is Martin Shehan, vice president of Provider Practices at Mercer Health Medical Group. Mercer Health has been named an MGMA Better Performer and Martin is here to discuss the philosophy and the processes that helped the practice achieve that distinction. Resources: Better Performers: https://www.mgma.com/data/benchmarking-data/better-performers Mercer Health Profile: https://www.mgma.com/practice-resources/operations-management/mgma-better-performers-mercer-health-medical-group M...
Dec 14, 2022•27 min•Ep. 354
In this episode of the MGMA Week in Review podcast, we feature articles on collecting patient A/R, more updates on Medicare, and bots and burnout. Sources in this episode: Collecting Patient A/R: https://www.mgma.com/data/data-stories/a-structured-approach-to-collecting-patient-a-r Contact Congress Portal -- mgma.com/advocacy/get-involve…Uq8aMonwZec5-etCoA#/ MGMA Letter to Congress -- mgma.com/news-insights/press/…zd6CkDovpOsn4Uibqlqw Bots and Burnout: https://www.fiercehealthcare.com/ai-and-mac...
Dec 10, 2022•9 min•Ep. 353
Our guest today is Dr. Art Papier, co-founder and CEO at VisualDx. A dermatologist, Dr. Papier has a particular interest in the visual and graphical representation of diagnosis and reducing diagnostic error. In line with this goal, he is focused on transforming medical care to include the use of information technology at the time of decision-making. Resources: VisualDx: https://www.visualdx.com/ VisualDx Success Stories: https://www.visualdx.com/success-stories/ Dr. Art Papier on LinkedIn https:...
Dec 07, 2022•29 min•Ep. 352
In this episode of the MGMA Week in Review podcast, we feature articles on the great resignation and healthcare, more letters to Congress, and a Medicare outlook webinar Sources in this episode: Contact Congress Portal -- mgma.com/advocacy/get-involve…Uq8aMonwZec5-etCoA#/ MGMA Letter to Congress -- mgma.com/news-insights/press/…zd6CkDovpOsn4Uibqlqw The Great Resignation and Healthcare: https://www.mgma.com/data/data-stories/the-great-resignation-and-healthcare-executives-wh The Medicare Outlook ...
Dec 02, 2022•7 min•Ep. 351
Our guest today is Deb Wiggs, FACMPE. Deb has dedicated her career to improving medical practices and the care patients receive and is the 2022 MGMA Lifetime Achievement Award winner. Deb is a former board chair of MGMA and was once the interim CEO of the organization, but her lasting impact on the industry may be her steadfast commitment to mentoring other healthcare leaders. Sponsor: This episode is brought to you by the MGMA Emerald Card* (https://about.mgma.cards/), the premier card built sp...
Dec 01, 2022•26 min•Ep. 350
In this episode of the MGMA Week in Review podcast, we look at articles on Medicare, scheduling troubles, and physician burnout. Sources in this episode: Physician Burnout -- https://www.medicaleconomics.com/view/covid-19-pandemic-intensified-burnout-in-primary-care-physicians-around-the-world Scheduing Troubles -- troubles-force-61-of-patients-to-skip-medical-care/?utm_source=email&utm_medium=marketo&utm_campaign=con-gen-nov-2022-newsletter1108-11-22&mkt_tok=MTQ0LUFNSi02MzkAAAGIPv80...
Nov 25, 2022•10 min•Ep. 349
Our guest today is Sam Poirier, CEO at Mercantile Financial, the industry-specific credit card platform designed to meet the unique needs of small businesses. Sources: MGMA Emerald Card: https://about.mgma.cards/ Sam Poirier LinkedIn: https://www.linkedin.com/in/samuelpoirier/ Mercantile: https://www.getmercantile.com/about Mercantile Industry News: https://www.prweb.com/releases/2022/10/prweb18949642.htm Education Opportunity: THDC Certificate Program: The Transformative Healthcare Delivery Cer...
Nov 22, 2022•19 min•Ep. 348
In this episode of the MGMA Week in Review podcast, we feature articles on practice productivity, a letter to Congress, and doctors and telehealth. Sources in this episode: Contact Congress Portal -- https://mgma.com/advocacy/get-involved/contact-congress?mkt_tok=MTQ0LUFNSi02MzkAAAGIJKhuOEUGbRiKZ86fKx1Kxu7ldDx5637rWZ9rWmcLLDTYCrRcFAJQDHMwSnZ3-0zNpcLl6X-0rB5Udb0BIsogK7BCUq8aMonwZec5-etCoA#/ MGMA Letter to Congress -- https://mgma.com/news-insights/press/november-14,-2022-mgma-legislative-recommen...
Nov 18, 2022•9 min•Ep. 347
MGMA Mindful Medicine Podcast Episode: Beating Burnout for More Effective Leadership with Dr. Jeff Comer Burnout, stress, and mental health challenges are at an all-time high for healthcare professionals. According to a recent MGMA Stat poll, 80% of healthcare leaders reported increased levels of stress or burnout in 2022. To address this growing epidemic, MGMA has launched the Mindful Medicine podcast series. In each episode, we feature experts in psychology, neurology, leadership, and mindfuln...
Nov 17, 2022•27 min•Ep. 346
In this episode of the MGMA Week in Review podcast, we feature articles on Hiring Practice Staff, PFF Update, and Surgeon Genera's Well-Being Report Sources in this episode: Telehealth Strategies -- www.mgma.com/data/data-stories/…ent-demand-in-2023 PFS Fact Sheet -- www.cms.gov/newsroom/fact-sheet…yOp1IIa3Q0tEGUc0tNQ MGMA Statement on Physician Fee Final Rule -- www.mgma.com/news-insights/pres…LeKbnAVFEDJpsh_7YA Grace Under Pressure: productiveleaders.com/how-to-stay-ca…ring-a-crisis/ Education...
Nov 12, 2022•8 min•Ep. 345
Our guest today is Misty Hickman, chief informatics officer at Galen Medical. Misty is this year’s recipient of the MGMA Legislative Liaison of the Year Award. The award recognizes a medical practice professional serving as a state MGMA Legislative Liaison who has provided outstanding leadership in the education and motivation of MGMA members through grassroots and advocacy involvement on legislative and regulatory issues of importance to medical group practices. Resources: MGMA Award Winners: w...
Nov 08, 2022•24 min•Ep. 344
In this episode of the MGMA Week in Review podcast, we feature articles on telehealth strategies, the physician fee final rule, and grace under pressure. Sources in this episode: Telehealth Strategies -- https://www.mgma.com/data/data-stories/telehealth-utilization-and-patient-demand-in-2023 PFS Fact Sheet -- https://www.cms.gov/newsroom/fact-sheets/calendar-year-cy-2023-medicare-physician-fee-schedule-final-rule?mkt_tok=MTQ0LUFNSi02MzkAAAGH3Fl7YtY0DCXLKez1ECZzUmxf71ZADQHZLhdh_ggEU3rUBw_MlDnH8Qu...
Nov 04, 2022•8 min•Ep. 343
Our guest today is Natalia Szczygiel, director of operations, Psychiatry and Behavioral Medicine, Corewell Health. Natalia is this year’s recipient of the MGMA Harwick Innovation Award for her work in mental health programs and suicide prevention. Resources: MGMA Award Winners: https://www.mgma.com/membership/get-involved/awards/2021-mgma-awards Education Opportunity: THDC Certificate Program: The Transformative Healthcare Delivery Certificate Program is an in-depth online learning experience th...
Nov 02, 2022•24 min•Ep. 342
In this episode of the MGMA Week in Review podcast, we feature articles on ancillary revenue, the Prior Authorization Reform Bill, and the power of empathetic leaders. Sources in this episode: Adding Ancillary Services -- https://www.mgma.com/data/data-stories/being-intentional-when-adding-ancillary-services Prior Authorization Reform -- https://www.mgma.com/practice-resources/government-programs/mgma-annual-regulatory-burden-report-2022?utm_source=email&utm_medium=marketo&utm_campaign=g...
Oct 28, 2022•9 min•Ep. 341
Our guest today is Juli Smith, Director of Strategic Partnerships, ZOLL® Data Systems. Throughout her career, Juli has developed partnerships that enable health systems and providers to realize more revenue, decrease bad debt and increase operational efficiencies. At Zoll, she has also become a nationally known speaker on emergency medicine coding and reimbursement issues. Resource: Updates and Impacts from 2023 Outpatient E/M Coding Guidelines – on demand (this is an on-demand webinar that qual...
Oct 25, 2022•30 min•Ep. 340
In this episode of the MGMA Week in Review podcast, we feature articles on patient self-service tools, MIPS virtual group election is open, and workforce well-being report released. Sources in this episode: Patient Self-service Tools -- https://www.mgma.com/data/data-stories/amid-staffing-shortages,-it%E2%80%99s-time-to-help-patient Virtual Group Election Period is Open -- https://qpp.cms.gov/?mkt_tok=MTQ0LUFNSi02MzkAAAGHlEH2RqM2djTebWczuzTUepyXTizktbGtdITGOQjx-MnyRppcmEs7wbmIQLHjydFi0Vhmphg__vz...
Oct 21, 2022•7 min•Ep. 339
Our guest today is Dr. Michael Blackman, chief medical officer, at Greenway Health. A primary care physician at heart, Dr. Blackman brings an extensive background in health IT product management along with his knowledge of outpatient and inpatient care. He believes healthcare is a team sport that requires the talents of all contributors working together to succeed. Resources: Dr. Michael Blackman: https://www.greenwayhealth.com/leadership/dr-michael-blackman Greenway Health: https://www.greenway...
Oct 19, 2022•25 min•Ep. 338
In this episode of the MGMA Week in Review podcast, we feature articles on mission, vision and values, the 2022 Regulatory Burden Report, and the two-minute morning for happiness and success. Sources in this episode Mission, Vision and Values -- https://www.mgma.com/data/data-stories/where-do-you-see-your-practice-going-a-vision-stat 2022 Annual Regulatory Burden Report -- https://mgma.com/practice-resources/government-programs/mgma-annual-regulatory-burden-report-2022?utm_source=nl-gov-ed-washi...
Oct 15, 2022•8 min•Ep. 337
This week we're in Boston at the MGMA Medical Practice Excellence Leaders Conference. In today's episode, we talk with Doral Davis-Jacobsen, MBA, FACMPE, and a managing consultant with over 20 years of experience in healthcare business process improvement, focusing on next generation managed care contracting, revenue cycle, benchmarking, operations optimization, quality initiatives, financial modeling, and project management. Jacobsen talks about her FACMPE journey and how that was transformativ...
Oct 14, 2022•21 min•Ep. 336
This week we're in Boston at the MGMA Medical Practice Excellence Leaders Conference. In today's episode, we talk with Mariely Taveras, practice manager with the pulmonary practice at Weill Cornell Medicine. Taveras talks about networking with peers, the goals she had for this week in Boston, and her aspirations as a healthcare leader.
Oct 12, 2022•15 min•Ep. 335
This week we're in Boston at the MGMA Medical Practice Excellence Leaders Conference. In today's episode, we talk with Carrie Kozlowski, OT, MBA, Chief Operations Officer & Co-Founder, Upfront Healthcare, and Maria McGowan, Senior Vice President, Marketing, Duly Health & Care. Carrie and Maria talk about patient care, building trusting relationships with patients, and they also explain what they're looking to add to their own leadership toolbox this week at the conference.
Oct 10, 2022•13 min•Ep. 334
In this episode of the MGMA Week in Review podcast, we feature articles on the mess with mask rules, APM incentive payments, and flexible strategies. Sources in this episode Mask Rules -- https://www.mgma.com/data/data-stories/no-one-size-fits-all-approach-to-mask-rules-headin Qualifying APM Participants (QPs) -- https://go.mgma.com/dc/ugUULpIqHqbGua1qDPD-JhOj2oADozmDQrqPi282j7NBOAb7EN_fB1YtSefjjsXuNEIYRA8FXEBf6Oi9S6Vk_9ARlcmYaaxWq9blGAQoodjFGbn2-5C2Wr35I1CQXTYM_eB1tH3PuGJI4gOju-n9FtwzFxeauhd1ib...
Oct 08, 2022•9 min•Ep. 333
Our guest today is Owen Dahl, MGMA consultant and teacher of the upcoming Lean Six Sigma Green Belt Program. This 7-week, instructor-led online course will explore lean techniques and evaluation processes with the goal to eliminate steps that don’t add value to your organization. The Green Belt program runs from Oct. 25 – Dec. 13 and is eligible for 30 ACMPE and 30 CEU credits. Visit mgma.com/green to learn more and to register. Resources: MGMA Leaders Conference: mgma.com/events/medical-pract…e...
Oct 07, 2022•33 min•Ep. 332
Our guest today is Ashton Applewhite, author of the best-selling book, This Chair Rocks: A Manifesto Against Ageism. Ashton is a keynote speaker at the Medical Practice Excellence Leaders Conference In Boston on Tuesday, October 11 at 10 am ET. Ashton will be talking on the topic of Age Against the Machine: Ending Ageism in the Workplace. Resources: This Chair Rocks: A Manifesto Against Ageism -- https://thischairrocks.com/ LinkedIn: https://www.linkedin.com/in/ashton-applewhite-64658/ YouTube: ...
Oct 05, 2022•22 min•Ep. 331
In this episode of the MGMA Week in Review podcast, we feature articles on the surge in behavioral health needs, an update on electronic health information, and plans for anxiety screenings. Sources in this episode: A Surge in Demand for Behavioral Health Services -- https://www.mgma.com/data/data-stories/how-medical-practices-are-adapting-to-the-surge-in Information Blocking Toolkit -- https://www.mgma.com/resources/government-programs/information-blocking-toolkit-for-medical-groups?utm_source=...
Oct 01, 2022•6 min•Ep. 330
Our guest today is Erica Helsel, chief operations officer at Transformation Health Network. Erica is our first person to interview in our new MGMA podcast, Member spotlight, where we talk with practice leaders and hear their stories. If you’re interested in being interviewed, email us at podcasts@mgma.com. In our first member spotlight episode, we learn about Erica’s pandemic odyssey that took her from Kansas to Hawaii, and we learn about her role as a change agent in the healthcare world. Resou...
Sep 28, 2022•25 min•Ep. 329
In this episode of the MGMA Week in Review podcast, we feature articles on the great staffing challenge, an update on Medicare payment cuts, and how to defeat negative self-talk. Sources in this episode: Staffing is still the biggest challenge for practices -- https://www.mgma.com/data/data-stories/healthcare-in-2023-staffing-is-still-the-biggest-c Medicare payment cuts -- https://mgma.com/advocacy/get-involved/contact-congress?mkt_tok=MTQ0LUFNSi02MzkAAAGHBA7KMbDHewZ0Zfg0m013nkt7vqo1j60jXXopgNZ0...
Sep 23, 2022•8 min•Ep. 328
Our guest today is Christina Haxton, CEO and founder of The Center for Sustainable Strategies. Christina is here today to talk about the five factors of employee burnout and how to avoid them. Resources: The Center for Sustainable Strategies: https://centerforsustainablestrategies.com/ Christina Haxton on LinkedIn: https://www.linkedin.com/in/christinahaxton/ Deloitte Burnout Study 2022: https://action.deloitte.com/insight/1568/burnout-is-a-current-problem-requiring-long-term-solutions Harvard B...
Sep 21, 2022•29 min•Ep. 327
In this episode of the MGMA Week in Review podcast, we feature articles on the development of next-gen healthcare leaders, a prior authorization update, and steps for strategic planning. Sources in this episode: Next-Gen Healthcare Leaders -- https://www.mgma.com/data/data-stories/building-a-bench-of-next-generation-medical-practi Prior Authorization Legislation Update -- https://www.mgma.com/advocacy/advocacy-statements-letters/advocacy-statements/september-14,-2022-mgma-statement-on-house-pass...
Sep 16, 2022•8 min•Ep. 326
Our guest today is Adrienne Lloyd, an MGMA Consultant, and CEO and founder of Optimize Healthcare. Adrienne is here today to talk about what you can do to combat the challenges of inflation and staffing through value-based care models. Resources: Adrienne Lloyd Resources and Tools: https://view.flodesk.com/pages/61aa05ee6fd16bd0a4ddb515 Optimize Healthcare Resources: https://www.adriennelloyd.com/optimize-healthcare-free-resources-growth-culture MGMA Leaders Conference: www.mgma.com/events/medic...
Sep 14, 2022•28 min•Ep. 325
