In this episode of the MGMA Insights podcast, we're joined by Jake Poore, President and Chief Experience Officer of Integrated Loyalty Systems. Jake is on the faculty of the American College for Healthcare Executives and served in a variety of roles during his decades-long tenure with Disney, including five years as senior manager of healthcare at the Disney Institute. Jake is here today to talk about what healthcare professionals can learn about the patient experience by modeling aspects of the...
Feb 10, 2021•35 min•Ep. 144
Welcome to the inaugural episode of a semi-regular podcast series from MGMA that delves into the performances and practices of successful medical groups, with insights from MGMA senior fellow for industry affairs David N. Gans, MSHA, FACMPE, on what MGMA Better Performers do that sets them above the rest in terms of operations, productivity, profitability and value. You can read more about Dave's latest articles at www.mgma.com/datamine1020 and www.mgma.com/datamine121. For more content like thi...
Feb 06, 2021•42 min•Ep. 143
In this episode of the MGMA Week in Review podcast, we feature content on burnout, physician stress, and behavioral health solutions. Sources in this episode: https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/managing-stress-anxiety.html www.medpagetoday.com/blogs/kevinmd/90946 https://www.mentalhealthfirstaid.org/2020/04/self-care-tips-for-health-care-workers/ Additional resources: To keep up with the latest healthcare legislation, visit mgma.com/advocacy If you want to become part of...
Feb 05, 2021•5 min•Ep. 142
In this episode of the MGMA Insights podcast, we're joined by Laurie Baedke (https://www.lauriebaedke.com), Director of Healthcare Leadership Programs at Creighton University. Laurie is here today to talk about resiliency, resilient leaders and the habits of high-performing executives. You can hear Laurie speak at MGMA’s Medical Practice Excellence Pathways Conference in April. For more information go to mgma.com/pathwaysconference Thanks to Nuance for sponsoring this week’s show. Visit nuance.c...
Feb 03, 2021•31 min•Ep. 141
In this episode of the MGMA Week in Review podcast, we feature three articles on vaccines, distribution shortages and a vaccine success story. Sources in this episode: https://www.mgma.com/news-insights/press/nation%E2%80%99s-physician-practices-left-out-of-covid-19 https://www.prnewswire.com/news-releases/blue-cross-blue-shield-of-massachusetts-alerts-members-about-covid-19-vaccine-fraud-schemes-301216464.html https://www.theatlantic.com/politics/archive/2021/01/why-vaccination-slow-primary-car...
Jan 29, 2021•6 min•Ep. 140
In this episode of the MGMA Insights podcast, we're joined by Dr. Rich Parker, Chief Medical Officer of Arcadia (https://arcadia.io). Dr. Parker is here to explain why he believes the effort to achieve COVID-19 herd immunity through vaccination is “the single greatest patient engagement challenge of our lives.” Thanks to Nuance and MGMA for sponsoring this week’s show. Visit nuance.com/DAX to sign up for a live-stream demo and explore how DAX, Nuance’s ambient clinical intelligence solution, can...
Jan 27, 2021•23 min•Ep. 139
In this episode of the MGMA Week in Review podcast, we feature articles on the Affordable Care Act, virtual care and vaccines and vaccination plans. Sources in this episode: https://mgma.com/resources/government-programs/mgma-2021-policy-outlook-what-group-practices-nee https://www.newyorker.com/science/medical-dispatch/five-countries-five-experiences-of-the-pandemic https://www.healthcaredive.com/news/klas-survey-providers-telehealth-virtual-care-vendor-satisfaction Additional resources: To kee...
Jan 22, 2021•6 min•Ep. 138
In this episode of the MGMA Insights podcast, we're joined by Dr. Omar Manejwala, Chief Medical Officer of DarioHealth (www.dariohealth.com). Dr. Manejwala discusses how COVID-19 has impacted America's comorbidity challenges, what the healthcare industry will be challenged with related to chronic conditions in 2021, and how remote patient monitoring can play a role in creating better outcomes for patients with chronic conditions. Thanks to MGMA for sponsoring this week’s show. MGMA’s new Medical...
Jan 20, 2021•28 min•Ep. 137
In this episode of the MGMA Week in Review podcast, we feature articles on President-elect Joe Biden's healthcare initiatives, physician compensation plans, and what it takes to be a compassionate leader. Sources in this episode: https://www.fiercehealthcare.com/hospitals/here-are-3-policies-biden-could-get-passed-democratic-senate-and-one-will-not https://www.mgma.com/resources/resources/financial-management/physician-compensation-plan-essentials-for-2021-ma https://hbr.org/2020/12/compassionat...
Jan 15, 2021•7 min•Ep. 136
In this episode of the MGMA Insights podcast, we feature healthcare leaders in an in-depth conversation discussing the innovations and benefits provided by EHR formulary information, for both prescribers and patients. Panelists include: Andrew Mellin, MD, MBA, Chief Medical Information Officer at Surescripts (https://surescripts.com) Jill Helm, Pharm.D, Vice-President, Solutions Management, Veradigm Health(https://veradigm.com) Pooja Babbrah, MBA, senior consultant and PBM practice lead with Poi...
Jan 13, 2021•44 min•Ep. 135
In this episode of the MGMA Insights podcast, we're joined by Dr. Darin Vercillo, who is a practicing hospitalist as well as chief medical officer and co-founder of Central Logic (https://www.centrallogic.com/). Dr. Vercillo discusses how change management can be implemented as appointments return to being in person. He also talks about the best change management approaches to creating a positive workplace and how to inspire providers and support teams to engage and to enjoy practicing medicine ...
Jan 06, 2021•38 min•Ep. 134
Health IT expert Marion Jenkins, PhD, FHMISS, partner, HealthSpaces, discusses the rising trend of cyberattacks in healthcare and the role that end users play in protecting against them. Producer: Chris Harrop, senior editorial manager, MGMA Audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0).
Jan 02, 2021•28 min•Ep. 133
In this episode of the MGMA Insights podcast, we’re joined by Chris Harrop, Sr. Editorial Manager at MGMA, and Craig Wiberg, Sr. Editor of Industry Insights at MGMA. Chris discusses the biggest trends in healthcare and the medical practice space that have emerged this year. Also, Craig joins us to talk about the challenges and innovations that have taken place with conferences and events during the pandemic. To access and read the MGMA Stat special report discussed in this episode go to www.mgma...
Dec 30, 2020•34 min•Ep. 132
In this episode of the MGMA Insights podcast, we’re joined by Mark Davis, CEO of Wasatch Pediatrics. Mark has joined the podcast before to discuss behavioral health integration in a medical practice, and he’s here today to talk about the lingering impact loneliness and isolation has had on both staff and patients during Covid-19, and he shares strategies that practices can implement to address this problem. Sources in this episode: https://www.mgma.com/resources/quality-patient-experience/inside...
Dec 23, 2020•28 min•Ep. 131
In this episode of the MGMA Insights podcast, we’re joined by Frank Brabec, MBA, CMPE and MGMA consultant. Frank has decades of experience in healthcare leadership and strategy and is with us today to talk about the benefits advanced practice providers offer a medical practice. Thanks to CareCredit for sponsoring this week’s show. Learn more about how CareCredit helps providers deliver a better patient financial experience at carecredit.com/mgmapodcast. If you like the show, please rate and revi...
Dec 16, 2020•27 min•Ep. 130
Epidemiology has taken center stage this year in the healthcare arena due to the global pandemic caused by COVID-19. In this episode of the MGMA Insights podcast, we’re joined by David Gutierrez, a practice administrator with Alamo Osteopathic. David brings a unique perspective to medical practice operations due to his background in epidemiology, his experience in stem cell biology, and his research into the future of workspace and how the digital age impacts job performance and organizational c...
Dec 09, 2020•29 min•Ep. 129
COVID-19 emerged in an era when high-deductible healthcare plans covered nearly 24 million consumers with exceptionally high healthcare premiums and out-of-pocket costs, compared to the insured’s income. In this episode of the MGMA Insights podcast, Karen Zupko, president of Karen Zupko and Associates, explains how additional strain caused by this crisis, points to the need for healthcare providers to find ways to offer patients a better financial experience, especially as more patients face per...
Dec 02, 2020•35 min•Ep. 128
Recent events have put the spotlight on some of the nation's most entrenched societal divides, resurfacing the concepts of implicit bias, unconscious bias and anti-bias. In this episode of the MGMA Insights podcast, Jessica Ellis-Wilson, CMPE, Principal, Practical Management Consulting, breaks down what biases are, how they cause unconscious discrimination, and how the best leaders are aware of their own biases and have strategies to neutralize them and ensure an inclusive culture for staff, pro...
Nov 25, 2020•42 min•Ep. 127
The American Medical Association (AMA) recently released guidance on “Reducing Unnecessary Burdens for Clinicians.” In today’s episode, Dr. Jay Anders, chief medical officer of Medicomp Systems (https://bit.ly/3f7k7IR), addresses EHR pain points such as usability and eliminating the “stupid stuff” to help decrease clinician stress as well as reduce physician burnout. Thanks to Allscripts and to Greenway Health for sponsoring this week’s show. Learn more about how Allscripts can help you change w...
Nov 18, 2020•31 min•Ep. 126
Anders Gilberg, senior vice president, MGMA Government Affairs, joins the Executive Session to recap the 2020 election and the likely ramifications of the incoming Biden administration for the Affordable Care Act, COVID-19 response and financial assistance for medical practices working through the pandemic. Audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0) Producer: Chris Harrop, senior editorial manager, MGMA
Nov 13, 2020•42 min•Ep. 125
Leaders in healthcare are facing a world that is anything but the status quo. In today’s episode, Katie Lawrence, MHA, CMPE, Director, Ambulatory Optimization & Integration, Prisma Health, examines how leaders can address change in their organizations to become more successful in engaging team members, physicians, and other stakeholders. As Katie says, leadership begins with self, and she talks about how leaders can identify their reactions to changes and how to authentically accept those re...
Nov 10, 2020•44 min•Ep. 124
Leadership in times of crisis is very different than during normal day-to-day operations. Today, we’re joined by Aimee Greeter, Senior Vice President with the Coker Group, who talks about key strategies to managing complex and stressful situations, and how best to pick up the pieces in a way that guarantees future stability and success moving forward. Thanks to Sarepta Therapeutics and to R1RCM for sponsoring this week’s show. Read a new white paper from Sarepta Therapeutics at mgma.com/sarepta....
Nov 04, 2020•37 min•Ep. 123
In this episode, MGMA Data Analyst II Ryan Lawler explains the criteria used in the Better Performer process, and Steve Sinclair, CFO of Graves-Gilbert Clinic, discusses how data analysis has taken his practice to a new level and offers steps other practices can take to become a Better Performer. Thanks to Sarepta Therapeutics and to R1RCM for sponsoring this week’s show. Read a new white paper from Sarepta Therapeutics at mgma.com/sarepta. Access a thought leadership discussion with R1 and thre...
Oct 28, 2020•34 min•Ep. 122
The accelerating growth of value-based financial and quality performance contracts has put the independent private practice of medicine at risk because of the massive administrative burden. In this conversation with Keith Fernandez, MD, Chief Clinical Officer, Privia Health and Maureen Clancy, MBA, FACHE, CPC, SVP Operations, Privia Health, they will explore how technology, information at the point of care, and robust physician engagement and governance can make managing these complex issues in ...
Oct 21, 2020•27 min•Ep. 121
Medical practice leaders are no longer “swimming in a sea of question marks” in trying to manage the COVID-19 pandemic should infection numbers spike throughout flu season, according to Richard T. Schlosberg IV, MD, pediatrician at ABCD Children’s Pediatrics, San Antonio, Texas. Dr. Schlosberg, who also is a member of the MGMA-ACMPE Board of Directors, joined William R. “Bill” Hambsh, CPA, FACMPE, MGMA-ACMPE Board Chair and chief executive officer, North Florida Women’s Care, Tallahassee, Fla., ...
Oct 16, 2020•46 min•Ep. 120
As practices struggle to adapt to shifts in patient volume and changes in virtual visits, Sara Turley, chief of staff at Rush University Medical Center, has found success in this new normal by balancing the supply and demand of patient access. In this episode, Turley shares the strategic initiatives her practice has employed. You can learn more insights on patient access at MGMA’s virtual healthcare event, the Medical Practice Excellence Conference, October 19-21. Register today at mgma.com/mpec...
Oct 13, 2020•29 min•Ep. 119
In this episode, Carol Wanke, Vice President, Post-Acute Revenue Cycle and Managed Care Operations - Sharp HealthCare, talks about how her practice added elements of game-play to create a fun, competitive, high-energy environment that helped boost revenue cycle management. You can also hear Carol speak at MGMA’s virtual healthcare event, the Medical Practice Excellence Conference October 19-21. Register today at mgma.com/mpec20 Thanks to R1RCM and to United Health Care for sponsoring this week’s...
Oct 07, 2020•29 min•Ep. 118
In one practice, a tiered huddle system connected front line staff to all levels of leadership. The huddles empowered employees at all levels not only to do their work but to do the right work. We’re joined today by Keith Payne, Sr. Director Surgical Specialties and Hospital Affiliations at UC San Diego Health, who helped guide this process and explains key steps his team took to find success. Thanks to R1RCM and the Medical Practice Excellence Conference for sponsoring this episode. To learn mo...
Sep 30, 2020•37 min•Ep. 117
What does the latest data show about organizations that prioritize a culture of inclusiveness and one that embraces diversity? Based on his book by the same name, Michael C. Bush (https://bit.ly/3mFoJJA) shares these details in this episode of MGMA Insights, plus he talks about diversity, race relations, and how the Best Workplaces outperform their peers. Thanks to Humana and the Medical Practice Excellence Conference for sponsoring this episode. To learn more about how Humana’s resources and to...
Sep 21, 2020•29 min•Ep. 116
Adrienne Lloyd, MHA, FACHE, MGMA Consultant and CEO/founder, Optimize Healthcare, joins the Executive Session podcast to discuss her focus on coaching healthcare executives and physician leaders to drive personal and practice transformation. Lloyd's upcoming program kicking off Oct. 5, Day Zero Blueprint, provides a step-by-step strategy to drive alignment and engagement across an organization. Visit mgma.com/events/day-zero for more information. If you are interested, you can also schedule a st...
Sep 18, 2020•32 min•Ep. 115
