Advanced analytics can help predict and manage appropriate care, but an equally important factor is a strong provider-patient relationship. Drawing on her work and leadership as the Chief of Digital Innovation for Seattle's Children's Hospital, Dr. Wendy Sue Swanson (https://bit.ly/2Ru6A2X) discusses how revolutionizing electronic communication can foster effective provider-patient relationships while maintaining the essential human element. To learn more from Dr. Swanson, you can hear her keyno...
Sep 16, 2020•38 min•Ep. 114
In this episode of the MGMA Insights Podcast, we feature physicians and pharmacist executives from leading EHRs in a thought leadership conversation on a pressing topic of shared importance: Price transparency in EHRs and prescription affordability. Panelists include: Andrew Mellin, MD, MBA, Chief Medical Information Officer at Surescripts Jeffrey Hyman, M.D., Chief Medical Officer, eMDs Jill Helm, Pharm.D, Vice-President, Solutions Management, Veradigm Health Jason Wilson, MBA, BSN, RN, Senior ...
Sep 09, 2020•46 min•Ep. 113
In this episode of the insights podcast, we're joined by Colin Carr, founder and CEO of CARR(https://bit.ly/3gXwgQ1), a provider of commercial real estate services for healthcare tenants and buyers. Carr is here to discuss potential real estate opportunities for medical practices. He also explains how to reassess space design in a medical practice, leasing versus purchasing, and how to assess your real estate options. To learn more from Carr, you can hear him speak at MGMA’s upcoming virtual eve...
Sep 02, 2020•38 min•Ep. 112
In this episode, we're joined by Dr. Michael Greiwe, who is Director of Orthopaedic Research at OrthoCincy and Founder and CEO of OrthoLive and SpringHealthLive. Dr. Greiwe is here to discuss the flexibility of using telemedicine, telemedicine implementation in the Covid-19 era, and how to engage with patients using new technology. You can learn more about telehealth at MGMA’s upcoming virtual event, The Medical Practice Excellence Conference, which will be held October 19th-21st. You can regist...
Aug 31, 2020•28 min•Ep. 111
The COVID-19 crisis has illuminated aspects of leadership that need addressing. This week, we welcome a guest, Tasha Eurich, who is a leadership expert and has a PhD in industrial organizational psychology. Tasha explains what it takes to be a future-ready leader, action steps to becoming more self-aware in the workplace, and provides a case study on how one leader has made great strides in leading his team. If you want to find out how self-aware you are, go to Tasha's website at www.insight-qui...
Aug 26, 2020•33 min•Ep. 110
As concerns over COVID-19 increased, many physicians have opted to see fewer patients in their offices and expanded their use of telemedicine. However, as practices increase their use of telemedicine, many doctors and patients have expressed concern that the level of care may not be equal to the traditional office visit and that telemedicine may compromise the physician-patient relationship. At the same time, some healthcare leaders describe the problems with telemedicine as growing pains that c...
Aug 21, 2020•33 min•Ep. 109
In this week's episode, we're joined by Dr. Richard Pan, a pediatrician and Democratic State Senator, representing Sacramento, Calif. He chairs the California Senate Committee on Health and discusses how the medical community can promote clear messaging about the pandemic and how they have an opportunity to be the trusted voice to patients and their communities. Recently Dr. Pan partnered with Dr. Bill Frist, former Republican Senate majority leader and Max G. Bronstein, founder of the Journal o...
Aug 19, 2020•30 min•Ep. 108
In this episode of the MGMA Insights Podcast, we're joined by Doral Jacobsen, MBA, FACMPE, CEO, Prosper Beyond. Doral discusses payer contracting during the pandemic, total cost of care, telehealth, and staffing considerations as a result of COVID-19. You can hear more from Doral and other industry experts at MGMA’s virtual Medical Practice Excellence Conference, where she’ll co-present sessions on “Total Cost of Care 2.0: The Quality Payment Program and Beyond” and “RPM and Telehealth: Strategi...
Aug 12, 2020•37 min•Ep. 107
We're joined in this episode by Amy Lafko, founder of Cairn Consulting Solutions. Amy provides an action plan on how to improve your emotional intelligence, helping you navigate stressful situations and difficult times. Visit https://cairncs.com/eq-e-book-sign-up to access the free EQ e-book Lafko referenced in this episode. The first five listeners to take advantage of this special offer will receive the chance to take an EQ assessment and go over the results with Amy. Thanks to Audi for sponso...
Aug 05, 2020•38 min•Ep. 106
In this episode of the MGMA Insights podcast, we're joined by Matt W. Lambert, MD, chief medical officer, Curation Health, Washington, D.C., and Kyle Swarts, chief growth officer, Curation Health. They're here to talk about the advantages an A.I.-enriched clinical documentation improvement (CDI) program can have for patient care, provider workflow and risk adjustment. MGMA Insights is presented by Daniel Williams, Decklan McGee and Rob Ketcham. If you have topics you’d like us to cover or expert...
Jul 22, 2020•44 min•Ep. 105
In this episode of the MGMA Insights podcast, we’re joined by JaeLynn Williams, CEO, Air Methods, for a discussion on the rising trend of delayed care. According to Kaiser Family Foundation survey results released in late May, almost half of all Americans say they or someone they live with has deferred medical care due to the COVID-19 outbreak. MGMA Insights is presented by Daniel Williams, Decklan McGee and Rob Ketcham. If you have topics you’d like us to cover or experts you’d like us to inter...
Jul 15, 2020•23 min•Ep. 104
In this episode of the MGMA Insights podcast, we’re joined by Suzet McKinney, DrPH, MPH, CEO and executive director, Illinois Medical District, for a discussion on public health, underserved and vulnerable populations, social determinants of health, and how they all tie into COVID-19 and the country’s current civil unrest. McKinney is the only female Black CEO of a major medical district in the United States, an adjunct instructor at Harvard’s School of Public Health as well as a strategic resou...
Jul 08, 2020•26 min•Ep. 103
In this episode of the MGMA Insights podcast, we’re joined by Avni Thakore, MD, FACC, chief medical officer, CHS Physician Partners Medical Group, who has experienced noticeable success since implementing a virtual care delivery model for high-risk congestive heart failure patients. “This is part of our future,” she said. “In terms of being able to engage with our most vulnerable patients in their home and in a manner where we have continuity of care with them, without them having to physically ...
Jul 01, 2020•29 min•Ep. 102
In this episode of the MGMA Insights podcast, we’re joined by Steve McMillen, senior manager, ECG Management Consultants, and Brian Bacak, MD, FAAFP, UCHealth Patient Line, associate vice chair for clinical affairs, department of family medicine, University of Colorado Denver School of Medicine. They're here to talk about how patients have become increasingly savvy about how they access care, and how providers have in turn become increasingly focused on meeting these modern expectations through ...
Jun 24, 2020•47 min•Ep. 101
Healthcare facility design expert and longtime MGMA member David Baker joins the Executive Session podcast to explore how waiting rooms have largely been replaced during COVID-19, and what the future of health facility design holds in terms of efficiency and safety for ambulatory clinics. You can find Baker's previous appearance on the Executive Session podcast here: https://www.mgma.com/resources/business-strategy/executive-session-before-redesigning-a-medical-pr. For more COVID-19 resources an...
Jun 19, 2020•37 min•Ep. 100
Jennifer Thompson, president, Insight Marketing Group, joins the MGMA podcast to discuss how she’s helping medical practices amplify their messaging through social media and other creative marketing avenues. To access the checklists, templates, podcast and other resources Thompson references in this episode, visit https://insightmg.com. Thanks to CareCredit and Scrubin Uniforms for sponsoring this episode. Visit https://gosyf.com/3efvXzu to learn how CareCredit is providing patients with payment...
Jun 17, 2020•45 min•Ep. 99
Tony Stajduhar, Kathy Cooperman and Russ Livingston join the MGMA Insights podcast to discuss the healthcare job market, physician recruitment and the psychological impact the COVID-19 pandemic has had on healthcare workers. Stajduhar is the president of Jackson Physician Search, Cooperman is an executive coach and president of KC Leadership Consulting, and Livingston, MD, is a consultant and psychiatrist specializing in child and adolescent psychiatry. Don’t miss the chance to hear more from St...
Jun 10, 2020•48 min•Ep. 98
Terra Spann, RN, BSN, administrative director, medical subspecialties and clinical transformation, Bon Secours Medical Group (BSMG), joins the MGMA Insights podcast, sharing how the implementation of an integrated care team model has vastly improved staff satisfaction and patient throughput across her system’s clinics. To keep up with the latest regarding the pandemic, be sure to visit www.MGMA.com/COVID. You can also connect with fellow members and healthcare peers at https://community.mgma.com...
Jun 03, 2020•34 min•Ep. 97
Brian Ramos, MBA, CMPE, chief operating officer, Capital Anesthesia Partners, and president, Maryland MGMA, joins the MGMA Insights podcast to offer strategies for practices to consider as they resume operations in today’s “new normal.” “The hardest part about this is that everything that we’ve done for the past two months has been new,” Ramos said. “We’ve had to collect and analyze and then act on new information. As we start thinking about reopening, we really need to consider our practices as...
May 27, 2020•36 min•Ep. 96
In this episode of the MGMA Insights podcast, we’re joined by Nancy Enos, FACMPE, CPMA, CPC-I, CEMC, independent consultant, MGMA, principal, Enos Medical Coding. In her 40 years in practice management, Enos has never seen as many major – and frequent – coding and billing changes as she has since the start of the COVID-19 crisis. Many have stemmed from the rapid expansion of telehealth services, which, while challenging for billing staffs, have proven rather convenient for patients. “I’m hoping ...
May 20, 2020•26 min•Ep. 95
As part of MGMA’s efforts during National Military Appreciation Month, we are sharing stories from those who are serving or have served. This week, we shine a spotlight on Jimmie Holland, MBA, MHA, FACMPE, performance improvement manager, HCA Physician Services Group, who recently joined the MGMA Insights podcast to discuss his military background and transition to healthcare administration. “The military training model’s built to be continuous,” he said. “So, the training I’m doing now is just ...
May 13, 2020•32 min•Ep. 94
In this episode of the MGMA Insights podcast, we learn that there’s no perfect blueprint for medical practices to follow on how to survive the COVID-19 crisis. But according to MGMA President and CEO Halee Fischer-Wright, MD, MMM, FAAP, FACMPE, there is still hope for the future – and with it, the chance for healthcare leaders to rise above as they work toward establishing some semblance of a new normal. As practices continue to move forward, Fischer-Wright emphasized the need for administrators...
May 06, 2020•44 min•Ep. 93
Frank Chapman, MBA, director of strategic development for the Ohio Gastroenterology Group, talks about his work in helping craft guidance for resuming elective GI endoscopy and practice operations after the initial wave of the COVID-19 pandemic and what changes practice leaders should make to ensure the "new normal" is safe for patients and providers. Find more content and resources free to all in the MGMA COVID-19 Resource Center at www.mgma.com/covid-19. Producer: Chris Harrop, senior editoria...
May 01, 2020•38 min•Ep. 92
In this episode, we talk with Andrew Swanson, CMPE, MPA, vice president, industry insights and business intelligence, MGMA (www.mgma.com), about the recently announced Medical Practice Excellence Conference, Oct. 18-21 in San Antonio, Texas. Born out of MGMA’s longstanding Annual Conference, the Medical Practice Excellence Conference (www.mgma.com/events) serves as a way to celebrate and spark meaningful conversation among the greater healthcare community – not just MGMA membership. “We’re reall...
Apr 29, 2020•33 min•Ep. 91
Editor’s note: This episode of the MGMA Insights podcast continues a series focused on COVID-19 and its effects on healthcare professionals and their patients. Keep up with the latest updates by visiting the MGMA COVID-19 Action Center at www.MGMA.com/covid. You can also connect with fellow members and healthcare peers at www.community.mgma.com. In this episode, we’re joined by Dhruv Khullar, MPP and practicing MD at Weill Cornell New York-Presbyterian (www.nyp.org). An assistant professor and r...
Apr 22, 2020•26 min•Ep. 90
Editor’s note: This episode of the MGMA Insights podcast continues a series focused on COVID-19 and its effects on healthcare professionals and their patients. Keep up with the latest updates by visiting the MGMA COVID-19 Action Center at www.MGMA.com/covid. You can also connect with fellow members and healthcare peers at www.community.mgma.com. In this episode, we’re joined by Shane Lunsford, MBA, CCT, CST, administrative director; Valerie Krall, MA, LCMHC, director, behavioral medicine; and Al...
Apr 15, 2020•47 min•Ep. 89
Editor’s note: This episode of the MGMA Insights podcast continues a series focused on COVID-19 and its effects on healthcare professionals and their patients. Keep up with the latest updates by visiting the MGMA COVID-19 Action Center www.MGMA.com/covid. You can also connect with fellow members and healthcare peers at www.community.mgma.com. In this episode, we’re joined by Kat Olson, RN, BSN, Lutheran Medical Center, Wheat Ridge, Colo. Like so many essential healthcare professionals across the...
Apr 08, 2020•36 min•Ep. 88
Editor’s note: This episode of the MGMA Insights podcast continues a series focused on COVID-19 and its effects on healthcare professionals and their patients. Keep up with the latest updates by visiting the MGMA COVID-19 Action Center. In this episode, we’re joined by Dan Diamond, MD, author, speaker and coach. Diamond is known as an international disaster physician and was among the first response teams following disasters in New Orleans, Haiti, the Philippines and others. He’s set to help clo...
Apr 01, 2020•32 min•Ep. 87
Editor’s note: This episode of the MGMA Insights podcast continues a series focused on COVID-19 and its effects on healthcare professionals and their patients. This crisis has made a challenging role even harder for CEOs and other healthcare executives, but many are rising to the occasion and implementing the necessary steps to maintain operations and -- more importantly -- patient safety. In this episode, we’re joined by Christi R. Siedlecki, MSN, RN, FACMPE, Chief Executive Officer, Grants Pas...
Mar 27, 2020•31 min•Ep. 86
Editor’s note: This episode of the MGMA Insights podcast continues a series focused on COVID-19 and its effects on healthcare professionals and their patients. In this episode, we’re joined by Robert Pearl, MD, author, Forbes healthcare contributor, Stanford University Medical and Graduate Business School professor and former CEO of The Permanente Medical Group. Pearl is set to open MGMA20 | The Operations Conference Online April 16 with a keynote session titled, “The Future of American Healthca...
Mar 25, 2020•38 min•Ep. 85
