In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin dive into why every business—big or small—needs a CRM (Customer Relationship Management) system.If you’re still using sticky notes, spreadsheets, or trying to remember everything yourself, this episode’s for you. From their early days juggling paper lead sheets and Access databases, to the power of today’s automated, all-in-one systems, they share how a CRM stops leads from falling through the cracks, keeps your team...
Jul 10, 2025•33 min
In this episode of the Max Your Business Podcast, hosts Ben Fewtrell and David Carlin explore one of the biggest challenges for business owners: how to measure real progress, not just busyness. It’s easy to get caught up in the day-to-day, but are you truly building a business that gives you more money and more time, or have things ended up a bit different than you’d hoped? Ben and David break down the blind spots that keep business owners from moving forward, share stories from clients who’ve t...
Jul 03, 2025•30 min
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin dive into a timely topic: getting your plan together for the new financial year. Whether you’re scrambling to close out June or already looking ahead, this episode gives you a practical framework to reset, refocus, and get results. If you’ve ever found yourself saying “Where did the year go?” or if your business plan is still sitting in your head instead of on paper, this episode is for you. Ben and David break down ...
Jun 26, 2025•32 min
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin tackle a challenge that hits home for so many business owners: You’re making sales… but where’s the profit? If you’ve ever looked at your revenue and wondered why there’s nothing left over at the end of the month, this episode is for you. Ben and David break down the real reasons why businesses stay busy but broke and what to do about it. From silent cost creep to outdated pricing and the dangerous mindset of discoun...
Jun 19, 2025•40 min
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin dive into the real game-changer in business—what’s happening between your ears. They’re talking mindset, beliefs, and how your internal dialogue directly shapes your outcomes. Whether you’re stressed out, stuck in scarcity thinking, or just feel like your business is plateauing, this episode cuts through the fluff and shows you how to shift your thinking to unlock better results. Ben and David unpack the powerful for...
Jun 12, 2025•33 min
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin get real about one of the most common business complaints: “It’s hard to find good people.” But is it really a people problem or a leadership one? If you’ve ever hired someone who didn’t work out, struggled to keep staff accountable, or found yourself doing everything because “it’s easier that way,” this episode is a must-listen. Ben and David unpack why most small businesses don’t have teams—they have groups of peop...
Jun 05, 2025•30 min
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin explore how artificial intelligence (AI) is changing the way business owners work, plan, and grow. If you’re picturing robots or complex coding, think again. This is about simple, practical uses that save time, reduce admin, and help you make better decisions. From writing emails and analysing financials, to handling job applications and quoting systems, AI is now a real, affordable tool for small businesses. Ben and...
May 29, 2025•37 min
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin break down one of the easiest, most overlooked ways to grow your revenue—getting your customers to spend more, without resorting to hard-selling or gimmicks. From supermarkets to service-based businesses, the strategies shared in this episode apply to any industry. Whether it’s bundling products, using checklists, or simply asking the right questions at the right time, Ben and David unpack real-world tactics you can ...
May 22, 2025•31 min
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin tackle one of the biggest transitions a business owner can face—handing over the reins to a General Manager. Most business owners are already acting as the GM without even realising it. But if you want to scale, take a step back, or simply stop being the bottleneck in your business, at some point you’ll need to redefine your role. Ben and David unpack what a true General Manager actually does (hint: it's not just bei...
May 15, 2025•36 min
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin unpack a topic that too many business owners avoid – budgeting. If you’re making sales but still struggling to pay the bills, this one’s a must-listen. Ben and David dive into why most small businesses react to their finances instead of planning for them, and how flipping that approach can help you build a business that actually works for you. Ben and David share simple strategies, personal lessons, and practical too...
May 08, 2025•39 min
In this episode of the Max Your Business Podcast, join hosts Ben Fewtrell and David Carlin as they dive into why tracking KPIs (Key Performance Indicators) is absolutely critical if you want to grow and future-proof your business. With their usual practical, no-nonsense advice, Ben and David unpack how KPIs serve as the "dashboard" for your business, helping you stay on course, measure progress, and make better decisions rather than relying on gut feel alone. They also share real-world strategie...
May 02, 2025•37 min
In this episode of the Max Your Business Podcast, join hosts Ben Fewtrell and David Carlin as they explore what truly drives the value of a business beyond just profits and sales. Packed with actionable insights and real-life examples, this episode reveals the strategies to maximise the worth of your business through systemisation, customer retention, marketing effectiveness, owner independence, and a strong team culture. Listeners will gain practical strategies on leveraging technology like AI,...
Apr 24, 2025•45 min
In this episode of the Max Your Business Podcast, join hosts Ben Fewtrell and David Carlin as they unpack the proven power of SMART goals. Discover how clearly defined goals can significantly accelerate your business success and turn your ideas into reality. Ben and David provide straightforward, practical advice on setting goals that are Specific, Measurable, Achievable, Realistic, and Time-bound—and they also introduce two bonus elements to create SMARTER goals, designed to ramp up your motiva...
Apr 17, 2025•45 min
In this episode of the Max Your Business Podcast, hosts Ben Fewtrell and David Carlin dive into a sneaky time thief that’s holding too many business owners back—the email inbox. If you find yourself constantly checking emails, getting lost in a sea of CCs, or reacting to every ping and notification, then this episode will be a game-changer. Ben and David unpack the systems, habits, and mindset shifts you need to get your email under control and save hours every single week. Whether you're runnin...
Apr 10, 2025•39 min
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin take you back to where every great business begins: the foundations. Whether you're flying by the seat of your pants or already have a team in place, this episode is your reality check. Ben and David share what they've learned from decades of coaching thousands of business owners—most of whom skipped the vital first step. If you're constantly putting out fires, working insane hours, or feel like the business falls ap...
Apr 03, 2025•31 min
In this episode of the Max Your Business Podcast, hosts Ben Fewtrell and David Carlin unpack why having clear, powerful core values is essential—not just for internal culture, but for attracting the right people to your business. Hiring isn't just about filling roles anymore—it's about building a team that aligns with your mission, shares your values, and wants to grow with your business. Ben and David share practical tips, mindset shifts, and a real-world client case study that proves just how ...
Mar 27, 2025•25 min
In this episode of the Max Your Business Podcast, hosts Ben Fewtrell and David Carlin uncover the critical first step to scaling your business successfully—understanding it inside out. Many business owners dream of financial freedom and more time for themselves, yet they end up trapped in long hours and reactive decision-making, struggling to step away without everything falling apart. Ben and David share real-world insights and practical strategies to help you get clear on your finances, struct...
Mar 20, 2025•34 min
In this episode of the Max Your Business Podcast, hosts Ben Fewtrell and David Carlin tackle one of the biggest pitfalls for business owners—undervaluing their time. If you’ve ever caught yourself saying, “I don’t have time,” this episode is for you. Ben and David break down why this mindset is holding you back and how to prioritise your time like a successful entrepreneur. Too many business owners focus on saving money instead of maximising time, without realising the true cost of lost hours. W...
Mar 13, 2025•38 min
In this episode of the Max Your Business Podcast, hosts Ben Fewtrell and David Carlin tackle a common challenge for business owners: knowing when to hire. If you’re feeling overwhelmed or missing out on opportunities, this is for you. Drawing on decades of experience, Ben and David share practical tips to help you spot the perfect moment to bring on fresh talent—whether it’s a full-timer, part-timer, or a remote specialist. They also highlight the risks of delaying new hires, showing how staff s...
Mar 06, 2025•40 min
In this episode of the Max Your Business Podcast, hosts Ben Fewtrell and David Carlin dive into one of the biggest challenges business owners face—getting real results from marketing. If you’ve ever thought, “Why aren’t my ads working?” or “Marketing feels like a waste of money,” this episode is for you. Ben and David break down why so many businesses struggle with marketing and reveal practical strategies to make your campaigns more effective. They explore the two main types of marketing—Soluti...
Feb 27, 2025•40 min
In this episode of the Max Your Business Podcast, hosts Ben Fewtrell and David Carlin unpack the strategies that let you take a step back while your business does the heavy lifting. If you started your business dreaming of more freedom and financial success but instead find yourself overworked and overwhelmed, this episode is for you. Ben and David dive into the power of systems, automation, and key business metrics to help you create a more efficient, scalable, and profitable operation. From sm...
Feb 20, 2025•41 min
In this episode of the Max Your Business Podcast, join hosts Ben Fewtrell and David Carlin as they delve into the pivotal strategies for effective team training and development. Focused on providing actionable insights and practical advice, Ben and David navigate the essential steps every business owner needs to take to boost team productivity and ensure the business can operate independently. Listeners will gain access to methods for empowering their teams, enhancing their training techniques, ...
Feb 13, 2025•40 min
In this episode of the Max Your Business Podcast, hosts Ben Fewtrell and David Carlin delve into strategies for escaping the "mud pit" of busyness that traps many business owners and stifles growth. They share practical advice to help you step back, refocus, and make 2025 the year you thrive. Drawing on decades of business coaching experience and real-world examples, Ben and David discuss the importance of working on your business rather than just in it. From mindset shifts and intentional plann...
Feb 06, 2025•35 min
In this final episode of the year, Max Your Business Podcast hosts Ben Fewtrell and David Carlin guide us through a proactive discussion on preparing and thriving in the coming year. As 2024 comes to a close, it's the perfect time for reflection and forward planning, and that's exactly what we delve into in this insightful episode. Whether you're a seasoned business owner or just starting out, Ben and David share valuable strategies to help you navigate the uncertainties of the economic landscap...
Dec 19, 2024•41 min
In this episode of the Max Your Business Podcast, join hosts Ben Fewtrell and David Carlin as they uncover the essential skills and practices every business owner needs to thrive in both their personal and professional lives. With a focus on actionable insights and practical advice, Ben and David explore seven key areas that are crucial for building a successful business and leading a fulfilling life. Listeners will be equipped with strategies to improve their mindset, enhance organizational ski...
Dec 12, 2024•38 min
In this episode of the Max Your Business Podcast, hosts Ben Fewtrell and David Carlin dive into the vital practice of celebrating wins, whether big or small, in the workplace. They explore how recognising achievements can foster a positive business environment and uplift morale, even amidst challenging economic conditions. Ben and David offer insights into the impact of the current economic landscape on businesses and share actionable strategies to stay motivated and focused. They highlight the ...
Dec 05, 2024•44 min
In this episode, hosts Ben Fewtrell and David Carlin explore how outsourcing can revolutionise your business operations. As the year wraps up, they dive into why delegating tasks is crucial for freeing up time, boosting efficiency, and enabling business owners to focus on growth and strategy. From debunking common myths about security and productivity to offering practical advice on managing remote teams, this episode is packed with actionable tips to help you work smarter, not harder. Ben and D...
Nov 28, 2024•41 min
The Importance of Taking a Break for Business Owners In this episode of the Max Your Business Podcast, hosts Ben Fewtrell and David Carlin delve into the importance of taking a break over the Christmas holiday, even for the busiest business owners. They unpack the notion that being “too busy” is often a result of poor planning and mindset rather than actual workload. The discussion includes strategies such as planning, prioritising personal time, turning off notifications, and the significance o...
Nov 21, 2024•33 min
Insights on Dealing with Influential Staff Leaving In this episode of the Max Your Business podcast, hosts Ben Fewtrell and David Carlin discuss the critical topic of dealing with influential employees leaving your business. They explore the challenges and strategies involved in managing such a situation, including ensuring strong leadership, establishing a clear common goal, setting “rules of the game,” and involving the entire team. The hosts also delve into fascinating advancements in AI tech...
Nov 14, 2024•51 min
Are Hidden Issues Holding Your Business Back? In this episode of the Max Your Business podcast, hosts Ben Fewtrell and David Carlin talk directly about a crucial step many business owners overlook! Auditing your operations to reveal hidden gaps and opportunities. If you’re aiming for better results but feel like something’s holding you back, this episode dives into what might be missing in your approach. They introduce the Business Review and Audit Questionnaire (BRAQ), a practical tool designed...
Nov 07, 2024•32 min
