Part Two: The Fire is Raging – Real Life Examples of De-Escalation

After leaving you on a cliffhanger, Dr. Kuba and Bethany wrap up the series on De-Escalation. In this episode, they provide one final example of an angry patient who erupted at Dr. Kuba’s office. Together, they identify mistakes that were made as well as improvements that could have prevented the explosion. Listeners are encouraged on a few remaining points of de-escalation and are encouraged to spend time training their team in the art of seeing the first signs of smoke and then putting out raging fires. Take notes and block time off to train your team on the critical art and skill of de-escalation! 

Previous Episodes Worth Revisiting:
Disgruntled Patients 

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