Bethany’s dad, Dr. Jones, is back in the studio, and today he is talking about a subject that is often on everyone’s mind – retirement! He takes us through the history of retirement as well as his personal subjective evaluation of retirement. Listeners will be eager to know – when is Dr. Jones retiring?? He answers this and much more while also thoroughly discussing this important subject. Whether you are 20 or 92, you do NOT want to miss this episode. Previous Episodes Worth Revisiting: An Inte...
Jul 07, 2025•52 min•Season 4Ep. 43
20 minutes – that is all it is going to take to listen to this week’s essential episode. Listen as Bethany quickly unpacks eight foundational resources that every practice needs. She focuses on two different “buckets” of advice – first, she selects her top four (gasp, only four!?!?) favorite books for practice leaders and teams. Then, she tells listeners the MUST-HAVE professionals to ensure that you are fully supported in your practice and team. At the end of this short episode, you are going t...
Jun 30, 2025•24 min•Season 4Ep. 42
The hardest decision any leader must make is when to ultimately call it quits on an employee. It is a gut wrenching process that cannot be taken lightly. In this episode, Dr. Kuba and Bethany discuss the importance of giving a team member every opportunity to be successful, and it is important for the practice leader to consider changing the person’s roles and responsibilities to better fit his or her strengths. However, when all options fail, a practice leader must make a decision to part ways ...
Jun 23, 2025•33 min•Season 4Ep. 41
First impressions are everything, especially when welcoming a new employee to the team. Just as the leadership team is hoping that they struck gold with their new employee, the new team member is also hoping they risked everything for the right practice. So, these first few days and weeks are critical for setting the right tone and creating a welcoming experience. In this episode, Dr. Kuba and Bethany discuss her second location and the four new team members that she is currently bringing on boa...
Jun 16, 2025•40 min•Season 4Ep. 40
Bethany’s dad, Dr. Jones, is back!! In this episode, he and Bethany discuss the importance of recognizing that restless energy and even apathy that some team members experience in the summer months. It is hard to stay focused on work when we really want to play. Yet, the summer months can often be productive months for the practice IF we have a team that is focused and willing to work hard. Dr. Jones shares some of the small but significant things he has done with and for his team to create the ...
Jun 09, 2025•38 min•Season 4Ep. 39
Why are changes and improvements so hard to implement? Maybe we start strong, but then old habits die hard. Or, maybe we never even started with the improvement. Why? In this episode, Dr. Kuba and Bethany discuss the challenge of implementation. They incorporate several real scenarios of team members and discuss the WHY behind the lack of implementation. In one of the scenarios, an attitude of resistance was the cause, while another scenario proved to be simply a “ceiling” issue. In order to cor...
Jun 02, 2025•36 min•Season 4Ep. 38
A dental conference can be so incredibly exciting and ALSO so incredibly overwhelming. It is such an investment of time, money, and energy. So, it is critical to get an excellent return on your investment. In this episode, Bethany gives a specific strategy to ensure that every course attendee (includes ALL team members) gets the most out of the conference. In this episode, she tells course participants to set aside a couple of hours to organize course content into actionable items with specific ...
May 26, 2025•22 min•Season 4Ep. 37
Can my practice survive if I drop insurance? Where should I begin? What if all my patients leave? – These are just a few of the questions that practice leaders ask when considering whether or not to drop an insurance plan or two. Dr. Kuba and Bethany discuss various points of view with this topic and specifically dig into the important topic of the practice surviving and even thriving after an insurance drop. Insurance MAD World Part One Insurance MAD World Part Two May bonus content is availabl...
May 19, 2025•40 min•Season 4Ep. 36
When do you know if you are TRULY out of space? What are the options to consider to increase space or decrease your patient count? How do you know if you need a second location? In this episode, Dr. Kuba and Bethany discuss the potential highs and the potential lows of starting a second location. They also discuss all of the “signs” that may indicate that you are truly out of space. If you are feeling cramped for space or are thinking about a new business venture with a second location, this epi...
May 12, 2025•35 min•Season 4Ep. 35
To all of our male listeners, this episode is ABSOLUTELY a must listen for you, even if “Mom” is listed in the title. In this episode, Dr. Kuba and Bethany talk about one thing that is plaguing practice owners, hygienists, RDAs, and business team members alike – working mom guilt. Bethany sits with so many women who are constantly beating themselves up. They want to be better employees but also want to be better moms. They pile expectations on their own shoulders and begin to crumble under the w...
May 05, 2025•38 min•Season 4Ep. 34
Associate dentists play an important role in private practice. They come alongside the owning doctor and help to carry out the dentistry needed to care for the patient base so that the practicing owner can see more patients, take more time away from the practice, or utilize freed-up time to focus on the administrative needs of the practice. Yet, associateships can cause problems from time to time. In this episode, Dr. Kuba and Bethany discuss additional “yuck” aspects of associateships, and they...
Apr 28, 2025•34 min•Season 4Ep. 33
Conflict amongst team members is almost unavoidable. At times, it can hit your perfectly happy team in the most unfortunate way. For others, it could be that conflict is the ongoing saga that always ends with “To be continued….”. It can be exhausting for all parties involved and can absolutely beat down the practice owner or leader. In this episode, Bethany shares of a recent client of hers who was struggling to manage conflict on the team. Despite the manager’s best efforts, things seemed to be...
Apr 21, 2025•33 min•Season 4Ep. 32
At times, a practice owner or team leader is utterly surprised when they realize that an iron clad system is not being utilized by the team. How did this happen? How long has the system been out of use? The consequences of unfollowed systems are numerous. First, team members can be confused, leading them to spend too much time seeking clarification from others. Second, team members can become inefficient as they use outdated or previously unsuccessful systems. Finally, unfollowed systems can cre...
Apr 14, 2025•31 min•Season 4Ep. 31
For all the amazing, positive talk about associateships, there are aspects of it that are not glamorous or fun. In this episode, Dr. Kuba and Bethany talk about all of the sticky points that can come up between practice owners and associates. From who gets the credit on x-rays to fairly dividing up the new patients, issues can arise. Bethany encourages both the practice owner and the associate to have fair expectations of one another and to approach the relationship with mutual respect. She and ...
Apr 07, 2025•44 min•Season 4Ep. 30
New patients are essential to not only the growth of a practice but also to the maintenance of a practice. Because it is impossible to keep every single patient in the practice forever, new patients become critical to maintaining (or growing) the size of the patient base as well as the productivity of the practice. In this episode, Dr. Kuba and Bethany discuss the various types of marketing and the importance of having a well-rounded marketing plan. Bethany warns listeners not to put all of thei...
Mar 31, 2025•34 min•Season 4Ep. 29
Kuba offers up her shoe today to Bethany, fully prepared for Bethany to beat her. While tempted, Bethany engages in a conversation with Dr. Kuba regarding a recent (gasp) drama development at her office. In an effort to make swift and necessary changes, Bethany suggests a couple of schedule changes to Dr. Kuba. The team was not a fan of the changes! Dr. Kuba and Bethany dialogue about what they could have done differently and give advice to practice owners on how to make effective changes in the...
Mar 24, 2025•35 min•Season 4Ep. 28
In deep reflection, Dr. Kuba and Bethany realized that most of the Managing Dental Drama episodes center around what to say and how to say it. However, they realized that there is also a time and a place to be quiet. In this episode, they dedicate an entire episode to the important topic of “When to Shut Up.” Together, they discuss several examples of when it is better to stay quiet than to speak. Here’s to hoping that this episode leaves you speechless! Previous Episodes Worth Revisiting: An In...
Mar 17, 2025•36 min•Season 4Ep. 27
After spending the entire month of February focusing on compensation reviews, Dr. Kuba and Bethany get together to discuss the aftermath. After being extra excited to jump into the reviews, Dr. Kuba experienced a bit of a disappointing let down after they were complete. She and Bethany dialogue about the real reactions to expect as well as how to mentally and emotionally prepare for these meetings. Previous Episodes Worth Revisiting: How to Conduct Compensation Reviews When Employees Feel Entitl...
Mar 10, 2025•42 min•Season 4Ep. 26
It is a moment that everyone dreads – the departure of a beloved and critical team member. Whether a spouse’s career takes them elsewhere, they retire, or they find a career elsewhere, it is always devastating to lose a team member who brings so much to the team. Replacing him or her seems like an impossible task, and yet it must be done. In this episode, Dr. Kuba and Bethany discuss the importance of a good onboarding program for new team members. Together they discuss specific ways to ensure t...
Mar 03, 2025•37 min•Season 4Ep. 25
Searching for a new employee is wrought with challenges and often with insecurity in the process. Trying to find an associate tends to be an even more challenging process. In this episode, Dr. Kuba shares how she is currently in the associate search process. Together, she and Bethany discuss the specifics of how to search for a doctor to join your team. They start by reviewing how to market the position, and they finish by discussing finding the right fit for your practice. Previous Episodes Wor...
Feb 24, 2025•45 min•Season 4Ep. 24
With an alarming growth of angry and unhappy people in the world, it’s not a surprise that the dental field is seeing its fair share. As disappointing as it is to have an angry, unhappy, or even volatile patient, it only gets harder when a dentist considers the options for dealing with the angry patient. What should a doctor and team do with the unhappy customer? Should they seek to reconcile? Should they send a termination letter? Should they call the person? So many options, each with their ow...
Feb 17, 2025•38 min•Season 4Ep. 23
In this exclusive bonus episode, we continue the conversation from January 20th’s "Compensation Reviews." We dive deeper into how sharing financial insights with your team can foster stronger relationships and elevate morale. But what happens when transparency goes wrong? Learn how to strike the perfect balance between transparency, spending, and communication to create a more productive and trusting environment in your practice. Why You Should Listen: Wondering how much financial transparency i...
Feb 11, 2025•3 min
Patient care is often a shared process among various providers. Dentists must coordinate care with dental specialists like oral surgeons, orthodontists, periodontists, pediatric dentists, and endodontists and vice versa. In addition, dental professionals must coordinate care among medical providers to obtain medical clearances as well as important information regarding medicines/pre-medication recommendations. This coordinated effort is a critical aspect of providing premium quality care for pat...
Feb 10, 2025•39 min•Season 4Ep. 22
In this exclusive bonus episode, we continue the conversation from January 20th "Compensation Reviews." We explore how sharing financial insights with your team can strengthen relationships and boost morale. But what happens when transparency is mismanaged? Learn how the right balance of spending and communication can lead to a more productive, trusting environment — and what you can do to make it happen at your practice. Why You Should Listen: Ever wonder how much financial transparency is too ...
Feb 03, 2025•41 min•Season 4Ep. 21
It is a fear and unfortunately a common reality that injuries occur at the practice. A patient trips and falls on a loose rug. A patient has a seizure and hits their head on the cabinet. Or, in Dr. Kuba’s case, a patient sits on a bench and it breaks. The variety of ways an injury can occur is endless. In this episode, Dr. Kuba walks through a recent injury that occurred in her practice. She and Bethany discuss the nuances of what the team should and should not say and do. They also discuss the ...
Jan 27, 2025•38 min•Season 4Ep. 20
On the heels of “When to Ask for a Raise,” Dr. Kuba and Bethany tackle the other side of the coin today. They dive deeply into the subject of annual compensation reviews. What are they? How are they different from performance reviews? What does the employee gain from them? How do they help the practice? Are they really necessary? No matter how big or small your practice may be, annual compensation reviews can reap numerous benefits, and this episode unpacks how to prioritize and maximize these a...
Jan 20, 2025•34 min•Season 4Ep. 19
Dive into the Dental Drama Digest with Bethany! The digest and bonus episode are packed with powerful content to help your practice grow, but it can feel like a lot to tackle. Tune in to this bonus episode to uncover practical ways to put the digest’s content into action and and improve your practice! Don't Miss Out on This Special Subscription Offer! Get 50% off your first month of our subscription! 🎉 Offer expires February 28th —use code 2025 to activate your discount! Maximize the Digest wit...
Jan 15, 2025•15 min
Raises and the conversations around raises can be uncomfortable and challenging for both parties involved. That is why Dr. Kuba and Bethany tackle the precursor to raise requests in this episode. They start by dialoguing an important question, “When should I ask for a raise?” Dr. Kuba draws on recent experience with a colleague who had an employee ask for a raise. The raise request took her colleague by surprise. Bethany weighs in on the situation, and then they discuss what qualifications shoul...
Jan 13, 2025•49 min•Season 4Ep. 18
It is a new year and a new opportunity to make BIG plans for education in 2025! In this episode, Dr. Kuba and Bethany discuss the importance of utilizing the energy and enthusiasm of January to propel you into planning some great education opportunities for you and your team. Open your parameters and include non-dental conferences and get a large pool of opportunities. Then, begin to narrow based on location, time of year, and content. Dr. Kuba discusses the risks of traveling as a team but enco...
Jan 06, 2025•48 min•Season 4Ep. 17
In this bonus episode of Managing Dental Drama , we’re diving into the details of planning a successful team trip. From managing logistics to fostering team spirit, we explore the ins and outs of creating an event that’s both memorable and impactful. You'll learn how to set clear expectations with contracts, organize travel efficiently, and maintain a positive mindset throughout the process. 🚨Don’t miss out!🚨 Click on the link below to sign up to hear the rest of the bonus episode! 👉 Managing...
Jan 06, 2025•4 min
