Bethany highlights three game-changing opportunities designed to help you streamline, strengthen, and elevate your practice in 2025! The Chart Audit Program Offers a thorough review of your documentation by experts Dr. Kuba and Dr. Kavitha. With monthly audits, you'll receive a detailed report to enhance your record-keeping, ensure compliance, and minimize risk—all for an affordable rate of $599/month . To get started, 📩 email Sara at ManagingDentalDramaPodcast@gmail.com . The Consulting Crash ...
Dec 31, 2024•8 min
The spotlight is on Bethany today as she focuses on her top ten suggestions, tips, and reminders for the loyal listeners of Managing Dental Drama. She reminds practice owners to put time, energy, and attention into plans and preparation for 2025. In order for 2025 to feel successful, a thoughtful reflection on 2024 is in order. She starts with reminding listeners of the importance of the nitty-gritty. Details matter! It’s the perfect time of year to deep dive into expenses and documentation. It ...
Dec 30, 2024•26 min•Season 4Ep. 16
This time of year can be incredibly hard for dentists and practice owners because there are so many decisions to make when it comes to showing appreciation for team members. Should I do cash, a gift card, or a bonus through payroll? How much should I pay my team members? Should I do an equal amount or vary the amounts based on longevity? If we do a Holiday party, should I pay the team for the hours? All of the questions and more are covered by Dr. Kuba and Bethany in this episode. The end of the...
Dec 15, 2024•43 min•Season 4Ep. 15
Dr. Kuba and Bethany tackle an important management topic – team meetings! In order to conduct productive meetings, several key components are critical. In this episode, Dr. Kuba and Bethany discuss the importance of scheduling meetings with consistency and developing a clear agenda. They also encourage practice owners and managers to include team members in the content of the meeting while avoiding the chronic complaint session. Meetings should be solution oriented and should keep the whole tea...
Dec 09, 2024•37 min•Season 4Ep. 14
Happy Holidays! This is the second of TWO bonus episodes released this month!🎁 In this episode, Bethany discusses the importance of handling insurance challenges with empathy and understanding. As patients face frustrations with insurance coverage, it's crucial to communicate in a way that doesn’t feel defensive, but instead empowers patients to take action. Bethany also shares practical advice on how to guide patients to resolve issues directly with their insurance providers while offering cle...
Dec 02, 2024•3 min
Happy Holidays! This is the first of TWO bonus episodes released this month! 🎁 The holidays are a perfect time to show your team how much you appreciate them, but finding the right balance can be challenging. In this episode, Bethany and Dr. Kuba share their tips on holiday gifting, whether you're a seasoned practice owner or just getting started. From thoughtful small gestures to bigger surprises, it’s all about showing your team that they are valued and appreciated. Tune in for practical idea...
Dec 02, 2024•4 min
Back by popular demand – Dr. Ludlow! Burn-out is common, and Dr. Ludlow has beaten the odds in so many ways. His large privately owned dental practice continues to grow and change in astounding ways. In fact, Dr. Ludlow excitedly embraces change year after year. So, Bethany asks an all important question of Dr. Ludlow – “How do you continue to stay motivated?” After twenty years in the field, Dr. Ludlow reflects on how he remains excited about his growing dental business. He also shares how he h...
Dec 02, 2024•44 min•Season 4Ep. 13
In this episode, Bethany shares multiple heartwarming accounts of doctors who chose random and sweet acts of generosity. On this Thanksgiving week, she hopes that the accounts of others and their acts of appreciation will impact listeners to stretch themselves on the topic of generosity. In addition, reflecting on how others display generosity is only going to inspire new and courageous acts of generosity. There are only 7 days left to capture the content from this month’s Managing Dental Drama ...
Nov 25, 2024•23 min•Season 4Ep. 12
Bethany invites a beloved client to the studio today – Dr. Williamson! From the first moment Bethany spoke with Dr. Williamson, she knew he was one of the nicest people she has ever met. As she has grown to know him more over the last year, her attribution of his character has been correct. She knew he would be the perfect guest for an episode on generosity. Out of his attitude of respect, humility, and appreciation, he displays generosity in a way that is not showy or proud but rather sincere a...
Nov 18, 2024•39 min•Season 4Ep. 11
It is November, and it only seems fitting that we discuss one of the more foundational truths to running a great dental practice – the art of appreciation. In this episode, Dr. Kuba and Bethany discuss the importance of having a healthy mindset toward others. The foundational respect, often preceded by humility, is critical in displaying genuine gratitude for those around you. Appreciation is an art, and it is art that truly matters in businesses and amongst high performing teams. Take a moment ...
Nov 11, 2024•37 min•Season 4Ep. 10
Is it true that dental practices can actually be impacted by an election? In this episode, Dr. Jones and Bethany discuss the very real evidence that elections can definitely impact dental practices. Bethany discusses that the bulk of her clients see a variety of changes between September – November during an election year. One of the more evident changes is the hesitation and even unwillingness of patients to move forward with treatment. In some cases, it is almost as if they did not hear the di...
Nov 04, 2024•46 min•Season 4Ep. 9
Get a sneak peak at this month’s bonus episode! Then, sign up! Don’t miss out! Click on the link below and pick the subscription that fits your needs! Managing Dental Drama Subscription
Nov 04, 2024•2 min
Dr. Smith is back in the studio today, and he shares the beauty of a fulfilled vision. Fifteen years after he took over his practice, he is still experiencing the fruit of his mission and is even able to pivot to be away from the practice more than he ever has been before. He and Bethany discuss the importance of documenting the vision and discussing it repeatedly with the team. Dr. Smith even shares his vision and mission with listeners so that they can get a sample of a documented mission. Enj...
Oct 28, 2024•55 min•Season 4Ep. 8
Plans fail. Even the best laid plans can fail. In this episode, Dr. Kuba, Bethany, Dr. Riley, and Dr. Patel all share comments on the importance of learning to pivot when things go wrong. In fact, Dr. Kuba encourages listeners to get out AHEAD of something going wrong and to work diligently to anticipate problems and build out potential solutions ahead of time. However, there are times when even the best prevention does not work. In these cases, it is important to remain calm, remain positive, a...
Oct 21, 2024•41 min•Season 4Ep. 7
The subject of culture pops up again today! Bethany and Dr. Kuba discuss how delicate nature of a positive team culture. In some cases, one singular employee can throw off the entire balance, sometimes without the practice owner even realizing it. Bethany shares three different examples of recent culture problems that were pervasive due to a “rotten apple” employee. Listen in on the action that might need to be taken in order to point the culture back in the right direction. 🎉🎊2025 REGISTRATIO...
Oct 13, 2024•43 min•Season 4Ep. 6
Dr. Jones and Bethany break in the brand-new studio today! Together, they discuss how critical it is for a dentist/practice owner to have a vision for what they want to create in their practice, with their team, and with their patients. Using the analogy of all it took to create Bethany’s new house/studio, they draw parallels on how an undeveloped, misplaced, or miscommunicated vision can lead to a practice that fails to fulfill the desires of the practice owner and team. Dr. Jones shares his wi...
Oct 07, 2024•40 min•Season 4Ep. 5
Building trust on a team is a delicate and often difficult process. Once a team has a foundation of trust, the operation of the practice becomes much smoother and efficient. However, when trust is shaken or an employee on the team works to dismantle that trust, it takes swift and decisive action to right the ship. In this episode, Dr. Kuba shares a personal experience of a team member who openly shared her lack of trust in Dr. Kuba and the management team. She and Bethany discuss how they addres...
Sep 30, 2024•36 min•Season 4Ep. 4
Kuba and Bethany tackle some uncomfortable examples of an employee who felt entitled and was quite verbal with her disappointment over gifts she felt were hers. The examples will definitely make the skin crawl, but these are relatively common examples. It is important to set the stage very clearly with team members regarding bonus plans, which are elective extras for the team. Openly complaining about the rules related to getting a bonus is a clear indication that the team might not be ready for...
Sep 23, 2024•49 min•Season 4Ep. 3
The conversation continues today! This topic is simply too large to cover in one episode. Today, Dr. Kuba and Bethany talk about what can occur on the team after an employee is fired. First, the terminated employee could very well experience strong emotions after the well-executed termination. He or she could lash out in a variety of ways not limited to bashing you online or in social media, talking negatively about you to professional referral sources, or even luring your employees away to othe...
Sep 16, 2024•35 min•Season 4Ep. 2
After receiving a clear plan of action for terminating a relationship with an employee, the crucial question becomes – How do you handle the aftermath of firing an employee? What do you say to the team? When do you say those things to the team? Often, the aftermath is the scariest part of termination decisions, and at times, the anxiety over the aftermath can even prevent a practice owner from making the decision to fire the employee. In this episode, Dr. Kuba and Bethany unpack the critical tim...
Sep 09, 2024•41 min•Season 4Ep. 1
Firing an employee should always be a last resort, but many practice owners delay in terminating a relationship with an employee simply because they are not confident in HOW to fire an employee. Firing an employee is an incredibly difficult task, and if the task is not handled correctly, it can lead to an emotional explosion. In this episode, Dr. Kuba and Bethany line out a simple formula for terminating an employee. The formula allows for a respectful termination meeting while also protecting t...
Aug 26, 2024•55 min•Season 3Ep. 50
There are times when the team is surprised with or plagued with a disrespectful or dramatic team member. It is unpleasant and can have an impact on every single person. In this episode, Bethany asks Dr. Kuba what she would do in three different scenarios where an employee was dramatic or disrespectful. Dr. Kuba offers office to the practice owners that have suffered with an employee who is verbally disrespectful. She offers advice to the practice owner working to initiate new leaders, and she al...
Aug 19, 2024•42 min•Season 3Ep. 49
Everyone worries about it, and yet nobody talks about it. It’s a cringe-worthy topic, and yet every practice owner should diligently work to prevent a board complaint AND be prepared for one as well. In this episode, Dr. Kuba enlightens listeners on a typical board complaint process. She then walks through each step and explains how to best navigate the process. Woven throughout, she offers many tips for those walking through a board complaint. No matter how wonderful a doctor is, it is likely t...
Aug 12, 2024•40 min•Season 3Ep. 48
In a world where insurance continues to find new ways to pay less, it is incredibly frustrating when the dentist and team are somehow the ones to blame. In this episode, Bethany and Dr. Kuba discuss what is becoming a chronically reoccurring problem – patients angry at the dentist when insurance fails to hold up their end of the deal. Bethany has witnessed four angry patients in the past two weeks all with very similar resounding complaints or protests, “I’ve never had to pay this before,” or “I...
Aug 05, 2024•44 min•Season 3Ep. 47
Meet Dr. Ludlow! He and Bethany have worked together for almost 10 years. Dr. Ludlow has a unique practice in that is very large and still privately owned. Therefore, it might be surprising to most listeners that Dr. Ludlow does not have an Office Manager. In this episode, he discusses his strategic decision to grow a large, successful practice without a manager in place. Although practices can be successful with and without a manager, Dr. Ludlow manages his own practice and is passionate about ...
Jul 29, 2024•47 min•Season 3Ep. 46
Dr. Kuba is back in the studio today, and she is asking some very raw questions. She confesses that there have been many times in her career where she simply doesn’t care, so she asks Bethany how to push past these moments. Together, they discuss why practice owners and team members sometimes hit theoretical walls and what to do once you hit them. At times life out balances work, and this certainly impacts motivation, drive, and enthusiasm. It is important to take the time to recalibrate, redist...
Jul 15, 2024•46 min•Season 3Ep. 45
Oftentimes practice owners groan about the necessity of “morning” huddles. In fact, many practice owners opt to do away with them completely. In this episode, Bethany discusses all of the benefits associated with a daily or weekly huddle. Benefits include preparation for the patient's care plan, accountability for team members to prepare, and setting the tone for the day. Due to the benefits of a daily/weekly huddle, Bethany uses this episode to unpack the nuts and bolts of implementing or impro...
Jul 08, 2024•32 min•Season 3Ep. 44
This long overdue episode reveals two new scathing negative reviews that Dr. Kuba received in the last few weeks. After lamenting the torture of these negative reviews, Dr. Kuba and Bethany discuss the specific details of the reviews. They also identify the specific claims that the reviewer made which then informed the needed response. They also discuss the various dialogue that she and her advisory group exchanged as they discussed the proper response. Finally, Dr. Kuba shares the response that...
Jul 01, 2024•48 min•Season 3Ep. 43
So often, there is a spoken and unspoken pressure to push your practice as far as it will go. Grow. Grow. Grow. Push. Push. Push. So many well-meaning people apply pressure to dentists to grow their practice into something massive. There tends to be a simple definition of success that every practice owner is fed, and then they spin their wheels always working to achieve. In this episode, Bethany and Dr. Kuba talk about an experience Dr. Kuba had recently where a well-meaning advisor pressured he...
Jun 24, 2024•41 min•Season 3Ep. 42
Most days for dental professionals feel overwhelming. How is it possible to get everything done? With constant interruptions and consistent “fires” to put out, the daily tasks of running a dental office often get pushed to the side. Then, they pile up. By the end of the week, the mound of things to complete feels insurmountable. Dentists and their team members leave the week feeling overwhelmed with what still needs to be finished. They then start the next week with the same overwhelmed feeling ...
Jun 17, 2024•32 min•Season 3Ep. 41
