141. How to elegantly fire a client (in less than 3 minutes)
Episode description
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Watch: Ways to Exceed Customer Expectations | How to Improve Restaurant Service
Watch: HOW TO FIRE someone gracefully in less than 3 minutes | Restaurant Management Tips https://youtu.be/Kb4WXdFt-9w
Watch: Effective Workplace Cell Phone Policy for Restaurant Staff | Restaurant Management Tips
Watch: Restroom Policy for Restaurant Employees| Restaurant Management Tips
In very few cases, we discern and decide to fire a client. But the question is, when and how to do it? How to fire a customer elegantly? Is there even a way to fire a client nicely?
In the restaurant industry, we are dealing with people. People are delicate. We need to handle things accordingly to make sure we maintain our company character and culture. We are courteous, friendly and we are firm!
Firing a client is not an easy decision. But sometimes, it just needs to happen. And in our company, it needs to be done quickly (less than 3 min). NO details provided, and it must end positively!
In a previous training video, we talked about how to terminate a team member. Our topic for today, how to elegantly fire a client, will be very similar. Please watch until the end to find out the 4 Quick Steps to Firing a Customer.
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