It's Never The Customers fault
Oct 22, 2019•1 hr 11 min
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more
Episode description
You are liable for the customers opinion of the service provided, independent as to their expectations. Should such expectations be unrealistic, resulting in disappointment, it is your fault for not having the uncomfortable conversation necessary to begin with to make apparent what is and isn’t to be expected of you.
For the best experience, listen in Metacast app for iOS or Android