142. When Clients Want A Refund
Dec 09, 2023•25 min
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Episode description
Are you worried that a client may be dissatisfied with their work with you?
No matter how much expertise you have, there will be a time when a client requests a refund.
It will likely not happen often, but it is inevitable to happen at some point.
You might feel ashamed and devastated if a client asks for their money back. You may feel the need to defend yourself.
In the episode, you will learn:
- How to reduce the likelihood a client asks for a refund
- How to gracefully handle cancellation requests
- How to gain valuable insights from client feedback
Ultimately, you cannot please everybody. Honor your clients, honor your business policy, and honor yourself.
To become a Certified Professional Coach, visit www.thrivingcoachacademy.com.
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