142. When Clients Want A Refund

Are you worried that a client may be dissatisfied with their work with you?

No matter how much expertise you have, there will be a time when a client requests a refund.

It will likely not happen often, but it is inevitable to happen at some point.

You might feel ashamed and devastated if a client asks for their money back. You may feel the need to defend yourself.

In the episode, you will learn:

• How to reduce the likelihood a client asks for a refund
• How to gracefully handle cancellation requests
• How to gain valuable insights from client feedback

Ultimately, you cannot please everybody. Honor your clients, honor your business policy, and honor yourself.

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