In the latest episode of the Level Up Claims Podcast, host Galen Hair welcomes Katie Armentrout , founder of Peoplefluence, who challenges the notion that being nice is an effective leadership strategy. With insights from corporate leadership, Katie explains how courageous leadership drives real influence and team success. Don’t miss how to foster healthy conflict and boost your team’s performance. Tune in for practical tips on evolving your leadership style and breaking away from people-pleasin...
Aug 13, 2025•29 min•Ep. 139
Tune in to the Level Up Claims Podcast as HR mavens Barbara Mitchell and Cornelia Gamlem, authors of the Big Book of HR, share why HR is crucial even for small businesses. Discover strategies to boost employee retention, foster engagement, and sidestep common HR pitfalls. Perfect for managers eager to enhance their work culture and protect their company. Don’t miss this chance to strengthen your team dynamics and build a vibrant, productive workplace. Highlights HR’s Role in Business Success Mis...
Aug 06, 2025•30 min•Ep. 138
Tune into the latest episode of the Level Up Claims podcast with host Galen Hair and guest Kevin Dandridge, owner of 1 Life Safety. Kevin shares vital insights on adopting a safety-first mindset in claims professions, emphasizing the importance of proactive safety measures at job sites. Discover how fostering a culture of safety can not only protect your team but also ensure the longevity of your career. If you’re in the claims industry or construction, this is an episode you can’t afford to mis...
Jul 30, 2025•30 min•Ep. 137
Tune into this intriguing episode featuring Scott Tillema, a former SWAT hostage negotiator, who shares essential communication strategies. Learn how principles from high-stakes situations can transform tough business talks, building trust and defusing tension. Don’t miss it!. Highlights Manage yourself first. Emotional tone dictates outcome. The real goal in negotiations. Avoid making the other feel like a loser. Importance of fairness in negotiations. Treating people fairly yields long-term be...
Jul 23, 2025•32 min•Ep. 136
Ready to ensure your business thrives beyond your tenure? Tune in to hear Dominic Rubino, a top business coach, on the Level Up Claims Podcast. Learn how to create a sustainable succession plan and understand the importance of gaining external experience for the next generation. Don’t miss this chance to future-proof your legacy! Highlights Effective succession planning and starting outside the company. Why do many contracting businesses fail in succession? Dominic Rubino’s journey into business...
Jul 16, 2025•29 min•Ep. 135
In this episode of the Level Up Claims podcast, host Galen Hair is joined by Charlotte Lindberg, Program Manager at Personal AI, to explore exciting applications of AI in modern business. Charlotte shares how their personalized AI systems are transforming industries by automating competitor analysis, enhancing customer intake, and refining internal workflows, all while ensuring data privacy and security. With AI’s rapid evolution, this episode is a must-listen for anyone interested in leveraging...
Jul 09, 2025•30 min•Ep. 134
Tune in to this episode of the Level Up Claims Podcast as Galen Hair welcomes Alena Wilson, founder of Estimate Mastery! Discover the costly mistakes contractors make, the power of proper training, and how mastering Xactimate can transform your payouts. A must-listen for contractors looking to boost their bottom line! Highlights Common contractor mistakes with estimates. Estimate Mastery for contractor training. Alena’s insight into Xactimate. Missing line items costing contractors money. Import...
Jul 02, 2025•29 min•Ep. 133
In this episode of the Level Up Claims Podcast, host Galen Hair welcomes back Josh Thomas, an AI expert. Josh reveals the power of AI in lead generation, emphasizing the importance of asking the right questions to unlock AI’s potential. By using strategic queries, AI becomes a tool for crafting compelling, objection-proof sales pitches. Josh shares insights on staying competitive and the evolving role of technology in business. A must-listen for those looking to harness AI for growth! Highlights...
Jun 25, 2025•31 min•Ep. 132
In this episode of the Level Up Claims Podcast, join host Galen Hare and cybersecurity expert Sarah Mary Parker as they uncover the crucial topic of digital literacy and cybersecurity. Learn how to protect your business and client data from digital threats with practical, actionable advice. With Parker’s expert insights, discover the hidden risks in everyday digital use and safeguard your company’s future. It’s an episode packed with valuable knowledge you can’t afford to miss! Highlights Digita...
Jun 18, 2025•36 min•Ep. 131
Tune into this special episode of the “Level Up Claims Podcast” with host Galen Hair, featuring powerful insights from industry experts. Discover how to improve, grow, and elevate your business ahead of the 4th Annual Level Up Claims Summit. Whether it’s embracing technology, enhancing personal growth, or championing justice, find out what it truly means to “level up.” Perfect for anyone in the storm restoration industry ready to embrace new challenges! Highlights Mentoring and doing the right t...
Jun 11, 2025•17 min•Ep. 130
Discover the secrets to mastering Xactimate with Todd Beckman on the Level Up Claims Podcast. With over 25 years in the industry and experience at Xactimate, Todd shares invaluable insights on insurance claims, the importance of understanding policies, and how to leverage Xactimate for business success. Perfect for contractors and claims professionals eager to optimize their processes and ensure fair payments. Tune in for practical advice and learn how to up your game in the insurance claim worl...
Jun 04, 2025•31 min•Ep. 129
Tune into the Level Up Claims Podcast where Galen Hair tackles the chaos of storm restoration with guest Dave Kislik from Liz Kislik Associates. Kislik shares expert advice on building stronger teams and communication strategies to drive business growth. Discover the power of creating safe spaces and clear communication to achieve business success. Don’t miss out on practical insights that can transform your team dynamics! Highlights Importance of physical and human systems Importance of managin...
May 28, 2025•32 min•Ep. 128
Learn how to use video as a sales tool! Join host Galen Hair and guest Tim Brown, CEO of Hook Agency, as they share insights on creating impactful video content with just a smartphone. Tim’s expertise in the contracting world will teach you how to turn content into conversions. Don’t miss this game-changing episode. Highlights From humble beginnings: Hook Agency origins Overcoming objections through content Start content creation with just a smartphone Video’s power in building trust Importance ...
May 21, 2025•35 min•Ep. 127
Tune into the Level Up Claims podcast with host Galen Hair as he chats with podcast producer Jody Mayberry. Discover the power of niche podcasts and learn how Jody turned his passion into a thriving career. Whether you’re podcasting for business growth or personal storytelling, be inspired to find your unique voice! Highlights The power of podcasting as a business tool. From financial analyst to park ranger to podcaster. Creating a podcast for park rangers. The evolution and resurgence of podcas...
May 14, 2025•33 min•Ep. 126
Tune into the Level Up Claims Podcast with Galen Hair as Sarah Mary Parker, a trailblazer in AI, demystifies AI’s real-world impact on the restoration and insurance industries. Learn how digital literacy can empower your business and discover ethical AI practices to stay ahead. Highlights The dangers of anthropomorphizing AI Accidental entry into storm restoration Entrepreneurial spirit: solving real-life problems Launching a media company to fix marketing gaps Demystifying AI for better digital...
May 07, 2025•36 min•Ep. 125
In this episode of the Level Up Claims podcast with Galen Hair, gain crucial insights from property casualty attorney Naomi Jones. They discuss the shocking case of an exclusion in insurance policy language that left a subcontractor unprotected after an elevator accident. Discover the importance of reading insurance policies thoroughly to avoid potentially devastating financial consequences. Jones warns listeners to scrutinize policies for wrap-up exclusions and share the knowledge within their ...
Apr 30, 2025•35 min•Ep. 124
In this episode of the Level Up Claims Podcast, host Galen Hair explores the integration of AI with marketing strategies, featuring Scott Brinker, VP of Platform Ecosystem at HubSpot. Scott shares how AI is transforming marketers’ roles, poised to revolutionize both how we market and how consumers purchase. Discover how AI can boost creativity and strategic planning while reducing complexity. Tune in to learn how embracing AI can help you stay ahead in this fast-evolving landscape. Highlights Im...
Apr 23, 2025•30 min•Ep. 123
Tune into the Level Up Claims podcast where Galen Hair talks with career development expert Julie Winkle Giulioni about why short, meaningful chats with team members can transform your business. Discover practical ways to boost employee growth, loyalty, and retention—all without a hefty price tag. Perfect for leaders wanting to unlock their team’s potential! Highlights Career growth beyond promotions. Development doesn’t mean promotions. Example of low-cost employee engagement. Encouraging growt...
Apr 16, 2025•31 min•Ep. 122
Unlock the secrets to safeguarding your business in this episode of The Level Up Claims Podcast. Host Galen Hair welcomes top IP attorney William Ramey to discuss essential steps for protecting your intellectual property. Learn practical tips on trademarks, copyrights, and trade secrets that can empower your business and give you a competitive edge. A must-listen for any entrepreneur wanting to secure their brand and boost long-term success! Highlights Procedures for common law trademark protect...
Apr 09, 2025•27 min•Ep. 121
In this episode, entrepreneur and author Melinda Emerson shares her expertise in scaling small businesses and creating financial stability. Melinda provides actionable strategies, from mastering social selling to achieving business growth without burnout. Tune in for valuable insights on transforming your small business into a sustainable venture! Highlights Running a small business isn’t for the faint of heart. Melinda Emerson’s introduction and achievements. Building a business that doesn’t re...
Apr 02, 2025•32 min•Ep. 120
Tune into the Level Up Claims Podcast where Galen Hair chats with Erica Caviness, a seasoned business coach who shares her journey from a law firm case manager to launching her own company, Thrive Concepts. Discover the power of mentorship, the importance of leadership, process documentation, and data tracking in business success. Erica’s insights will leave you inspired to stay curious and intentional in all you do. Perfect for anyone eager to grow their business or personal potential! Highligh...
Mar 26, 2025•30 min•Ep. 119
Tune into the Level Up Claims podcast with host Galen Hear featuring Greta Lloyd, a seasoned property casualty attorney from Insurance Claim HQ. Discover insights on handling unique Illinois weather-related claims and how to ensure fair outcomes. Perfect for policyholders, adjusters, and legal pros alike. Highlights Transition to representing policyholders. Challenges with hail claim denials. Importance of detailed claim documentation. Value of having local legal experts. Precise filing requirem...
Mar 19, 2025•28 min•Ep. 118
Tune into the “Level Up Claims Podcast” as host Galen Hair welcomes Josh Elledge, founder of Up My Influence, to explore building authority and high-value relationships for sustainable growth. Discover fresh approaches to networking and why being remarkable is key in today’s market. Highlights Learning from Adrien Krohnauer: Authenticity in storytelling. Building valuable connections. Authority through association: Building credibility. The power of earning audience trust. Building platforms: Us...
Mar 12, 2025•39 min•Ep. 117
Tune into the latest episode of the Level Up Claims Podcast with Galen Hair! Join guest Cliff Ravenscraft, a business strategy and mindset mentor, as we uncover how transforming patterns of thoughts, beliefs, emotions, and behaviors can boost both personal and business growth. Ravenscraft shares his inspiring journey from an insurance agent to a self-made motivational speaker and coach. If you’re seeking actionable insights to elevate your mindset and reclaim your path, this episode is a must-li...
Mar 05, 2025•38 min•Ep. 116
In this episode of the Level Up Claims Podcast, host Galen Hair welcomes Christoph Trappe, a veteran in content strategy, for an insightful discussion on crafting impactful content. Christoph shares how storytelling is key to engaging audiences and driving growth. With practical tips on staying top-of-mind in the crowded world of content creation, this episode is a must-listen for anyone aiming to excel in digital marketing. Highlights Effective content captivation. Unique stories still exist. C...
Feb 26, 2025•28 min•Ep. 115
In this episode of the Level Up Claims Podcast, Galen Hair hosts Texas-based attorney David Sanders to discuss the aftermath of Hurricane Beryl, a devastating yet overlooked event in Texas. Sanders shares personal experiences, insights into claims processing, and advice on navigating insurance hurdles. This episode is a must-listen for those affected, providing expert guidance on meeting claim deadlines and pursuing fair settlements. Stay informed and empowered during challenging recovery effort...
Feb 19, 2025•25 min•Ep. 114
This episode of the Level Up Claims Podcast dives into the crucial role of safety in the storm restoration industry. Join host Galen Hare and expert guest Kevin Dandridge, owner of 1 Life Safety, as they discuss the importance of safety protocols on job sites. Learn why investing in safety isn’t just a business cost but a vital necessity for longevity and well-being. Perfect for public adjusters and contractors aiming to protect their teams and clients. Tune in to understand how leveling up your...
Feb 12, 2025•31 min•Ep. 113
Tune into the Level Up Claims podcast for a crucial episode on internet defamation with expert attorney Aaron Minc. Discover how online falsehoods can devastate reputations and businesses, and learn about the real-life fight against damaging fake reviews and cyber threats. Protect your digital presence today! Highlights Internet defamation’s impact on reputations. Journey into becoming an internet defamation lawyer. Great Recession’s influence on law career. First experience with internet defama...
Feb 05, 2025•31 min•Ep. 112
On this episode of the Level Up Claims Podcast, marketing pro Jesse McFarland shares insights on boosting your business’s online reputation. Learn why reviews matter, how to manage your Google My Business presence, and the changing landscape of SEO. Adapt, evolve, and stand out in the digital world—tune in to power up your marketing game! Highlights Jesse McFarland’s transition from fitness to marketing. The importance of reputation management in marketing. The influence of online reviews on sea...
Jan 29, 2025•27 min•Ep. 111
Tune into the Level Up Claims Podcast with Galen Hair and guest Gary Sarner, a radio advertising guru. Discover how Gary harnesses the power of radio to maximize law firms’ ROI. If you’re looking to digitally break through cluttered markets, this is a must-listen! Highlights Gary Sarner’s Radio Connection: Lionel Richie Hit Story. The Importance of Commitment: Success in Radio Marketing. Ownership Strategy: Billboards in Advertising. Radio Station Selection: Targeting the Right Audience. Intake ...
Jan 22, 2025•44 min•Ep. 110
