For more than 20 years, World Conference attendees have had the opportunity to participate in a pre-Conference workshop unlike any other. The Bicycle Chautauqua experience encompasses physical health, mental health, and emotional health in a way that’s fun, interesting, and communal. Our guests today—Rachel Ridgeway, HR Director at Rehoboth Beach Club in Rehoboth, DE; and Roy Quini, CMAA’s manager, Design and Production—share what their first-year Chautauqua experience was like in 2023 and what ...
Jan 29, 2024•35 min
It’s been a great year for CMAA and so many of our members. We love to hear about our members’ success, growth, and one of the CMAA members who has had a great year is Julia Rush. Julia is the Director of Catering for Cosmos Club in Washington, DC. She’s adopted a new philosophy this year and it has brought her great experiences. We loved getting to hear about her successes this year and review some of the podcast’s wins, too! As always, please remember, you can find us on iTunes and Spotify! Pl...
Dec 21, 2023•1 hr 4 min
On this episode of the podcast, we break down a few regulatory updates. Our resident political expert (Melissa) answers questions from our resident political nerd (Kyle) about H-2B visas, the latest from Dept. of Labor regarding overtime rules, and more. It’s riveting content, to be sure – and will hopefully answer some lingering questions you might have about how these updates will impact your club. As mentioned, you can read more about legislative and regulatory updates in the Legislative Blog...
Dec 14, 2023•37 min
On this episode, we are thrilled to be talking to the 2023 Club Executive of the Year, Boris Gradina, MCM, CCE. In November, Club Management magazine named Boris Gradina the 2023 Club Executive of the Year. A 17-year member of CMAA, Boris currently serves as the General Manager/Chief Executive Officer of Maryland Golf and Country Clubs (MGCC) in Bel Air, MD. He’s no stranger to this podcast. Back in 2020, he earned his Master Club Manager (MCM) and shared with our listeners about his monograph o...
Dec 06, 2023•1 hr
We are thrilled to welcome back to our podcast, our favorite cyber security experts at Pulsar Security, a CMAA Education Partner. Pulsar Security is a cybersecurity company whose mission extends to protect clubs and their members against malicious attacks. The company is a Veteran, privately owned business built on vision and trust, whose leadership has extensive military experience enabling it to think strategically and plan beyond the problems at hand. We are excited to welcome back the CEO an...
Nov 16, 2023•54 min
In August, the National Club Association (NCA) and Club Management Association of America (CMAA) released Private Club Governance: A Handbook of Principles and Best Practices. Written by a joint committee of experts from both associations in a partnership structured to benefit the entire private club community, the new publication is a definitive guide to governance of private clubs, designed to be a framework of best practices for clubs at any place on the spectrum of effective governance. We a...
Nov 09, 2023•32 min
Artificial Intelligence (AI) is the buzzword of 2023. With the explosion of platforms like ChatGPT. But what does that mean for clubs? How can clubs harness the incredible power of these types of tools? Who’s already using AI? What more can we be doing? We are going to work to dispel some of the mystery around AI in the first of a series of podcasts on this topic. In this episode, we’re joined by Julie Brown, CCM, CPA, who shares how she and the team at Farmington Country Club are utilizing AI i...
Oct 27, 2023•46 min
Please join us in welcoming our newest CMAA team members, Michelle Carrington, Sumayah Arcusa, and Brenden Beckett! Michelle joins us as the Director of Educational Resources and Virtual Learning, Sumayah is our new Manager of Student Development, and Brenden steps into a newly created role: Digital Marketing Coordinator. These three came on board over the summer and joined us to chat their backgrounds and interests and what they are most looking forward to doing with CMAA. If you want to learn ...
Oct 03, 2023•49 min
In this follow-up to our 100th episode, we’re joined by Jamie Roberts, Member Experience Manager at Renaissance Club in Haverhill, MA. Jamie talks to us about some of the unique programming she and the team at Renaissance have come up with and the ways those programs support the club’s family-friendly atmosphere. As always, please remember, you can find us on iTunes and Spotify! Please be sure to rate, review, and subscribe so you don't miss an episode!
Sep 25, 2023•42 min
Let’s Talk Club Management hits 100 episodes! We are thrilled to be presenting our century podcast to our listeners. To celebrate this milestone, we took the podcast on the road and visited podcast superfan Jeff Isbell, CCM, CCE, at Renaissance Golf Club in Haverhill, MA. Jeff joined us as the “third mic” and our conversation ran the gamut – we chatted about Renaissance, the club management career field, Jeff’s professional journey, and everything in between. We want to share a hearty thank you ...
Aug 31, 2023•1 hr 5 min
Please join us in welcoming our newest CMAA team members, Dawn Coleman and Ishan Tuli! Dawn joined our team back in April as the Senior Director of Learning and Career Development. Ishan came on board around the same time as a new Staff Accountant. Both of our new team members chatted with us about their backgrounds and interests and what they are most looking forward to doing with CMAA. If you want to learn more about the CMAA Staff, you can find our bios online: https://www.cmaa.org/about-cmaa...
Aug 15, 2023•42 min
We are thrilled to welcome back to our podcast our favorite cyber security experts at Pulsar Security, a CMAA Education Partner, for answers to our questions about supply chain vulnerabilities. Pulsar Security is a cybersecurity company whose mission extends to protect clubs and their members against malicious attacks. We define what a supply chain attack is and what it can look like and Patrick and Duane help us understand what measures clubs can take to protect their assets and information.
Jul 26, 2023•48 min
What is on the minds of club leaders across North America? A Club Leader's Perspective explores the pressing trends and issues impacting the club industry in 2023. GGA Partners has released its emerging trends and challenges research in collaboration with CMAA. On this episode, we’re joined by Dr. Eric Brey and Ben Hopkinson of GGA Partners as we dive a bit deeper into the findings of the latest research and, more importantly, the important takeaways for our listeners wrangling with these issues...
Jul 06, 2023•38 min
On this episode, we’re joined by Ashley Zechello, a student member at Johnson and Wales University – Providence. She’s a member of the student chapter e-board and has been an active member of CMAA since 2020. Her research, The Culture of Health and Wellness within the Private Club Industry, seeks to explore how employee well-being programming can be used as a benefit to attract and retain employees in private clubs. We are excited to share more about this research and Ashley’s findings in our co...
Jun 27, 2023•32 min
As many of our listeners enter into their busy season, we wanted to explore some wellness hacks for staying healthy (physically and mentally) when things get stressful. We’re excited to welcome Lauren Leon, CEP, Director of Fitness at Washington Golf and Country Club (WGCC). We chatted with Lauren about what are some of the best practices or programs that she’s translated to the club environment and how she’s helped build such a successful wellness program at WGCC. We’re also joined by our colle...
Jun 14, 2023•52 min
On this episode, we are talking about the interview process, how to answer, and what to ask with the experts at KOPPLIN KUEBLER & WALLACE. KK&W is a leading club industry recruiting and consulting firm and a long-time CMAA Education Partner. We are thrilled to welcome back to the podcast, KK&W Principals Kurt Kuebler, CCM, and Tom Wallace, CCM, CCE, ECM. Well-informed, inquisitive job candidates make better impressions and decisions in the job search. We were so glad to have the KKW ...
Jun 09, 2023•46 min
CMAA’s certification program is the most respected in the hospitality industry and the Certified Club Manager (CCM) designation is considered the hallmark of professionalism in club management. It is a valuable and widely-respected mark of a manager’s commitment to professional development and the club industry. We’re joined on this episode by Brian Watkins and Sonya Rome, two of CMAA’s certification experts. You can learn more about certification at https://www.cmaa.org/learn/certification-prog...
May 19, 2023•53 min
In this episode, we’re checking in with Amelia Santarosa and Matthew Cummings, two of our student members from Niagara University. Amelia and Matthew were the overall winners of this year’s Student Shark Tank competition, presenting their idea—a BEO software solution—at the 2023 World Conference and Club Business Expo. Amelia and Matthew talk us through how they came up with this idea, how they envision it being implemented at clubs, and give us a little insight into their future plans. You can ...
Apr 24, 2023•29 min
In this episode of the podcast, we’re excited to sit down and get to know Michael Seabrook, CCM, CCE. Mr. Seabrook is CMAA’s 2023 Chairman and has so many tidbits to share with our listeners. Learn more about his path to becoming a club management professional and industry leader as well as some of the more humbling moments he encountered along the way. Don’t forget to register for upcoming events: - Club Leadership Summits - https://www.cmaa.org/learn/meetings-and-events/club-leadership-summits...
Apr 12, 2023•36 min
After a brief post-World Conference hiatus, we're back! On this episode of the podcast, we're sharing CMAA CEO Jeff Morgan's State of the Association speech from the 2023 World Conference and Club Business Expo. This speech offers a snapshot of where CMAA is now, how the last year has gone, and what we're looking to in the future. Jeff mentions the 2022 Annual Report, which you can access here: https://www.cmaa.org/about-cmaa/who-we-are/#news Register for upcoming events: - Club Leadership Summi...
Mar 27, 2023•27 min
It’s the most wonderful time of the year…. World Conference and Club Business Expo. In January, we previewed Education and now we are diving into the networking and other events. Kyle and Melissa will take you through the important things you need to know for the week, and they pick up some guest hosts along the way. For more information about World Conference visit cmaa.org/conference. To download the World Conference App visit https://www.cmaa.org/learn/meetings-and-events/conference/faqs/.
Feb 17, 2023•1 hr 30 min
Continuing our tradition of talking wellness at the beginning of the year, we’re joined in this episode by our colleague Katherine Lord and Lynn Hearn, CPT, PRINCIPAL PARTNER with Club Wellness Evolutions and Founding President of the Club Spa and Fitness Association (CSFA). We cover a lot of ground, including the launch of CMAA’s special interest communities, the transition of CSFA to the Club Wellness Community, and current and future wellness trends. Most importantly, we talk about putting pe...
Feb 07, 2023•59 min
Happy 2023! CMAA’s World Conference and Club Business Expo is just around the corner and in this episode we’re previewing some of the sessions that you’ll have the opportunity to attend in you’re joining us in Orlando, FL. We chat with Conference Speaker Sarah Noll Wilson is an Executive Coach, an in-demand Keynote Speaker, Researcher, Contributor to Harvard Business Review, and the Bestselling Author of “Don’t Feed the Elephants”. She helps leaders close the gap between what they intend to do a...
Jan 17, 2023•49 min
It’s our last episode of the year and we thought it would be fun to spend some time reflecting on what made 2022 a great one. We are joined by CMAA’s President and CEO Jeff Morgan, FASAE, CAE; CMAA’s Chairman Mitchell Platt, MCM, CCE; CMAA’s Sr. Director of Member and Chapter Relations, Erica Benjamin, and one of CMAA’s newest Certified Club Managers, Lori LeBard, CCM. Each of our guests shares some of their highlights from the year and even some of what they are looking forward to in 2023. We’l...
Dec 29, 2022•50 min
On this episode, we are thrilled to be talking to the 2022 Club Executive of the Year, Brett Morris. In November, Club Management magazine named Brett Morris, the 2022 Club Executive of the Year. A 22-year member of CMAA, he currently serves as the General Manager/Chief Operating Officer of The Club at Admirals Cove in Jupiter, FL. Morris has more than 32 years of experience in the club industry in a variety of roles. If you’re not familiar with the award, visit cmaa.org/news/award-programs/club...
Dec 12, 2022•46 min
The end of the year is here and finding your next job may be on the top of your 2023 to do list. In today’s job seekers’ market, how can you best prepare? On this episode, we are talking about what you should be looking for in your next job, team, and club with the experts at KOPPLIN KUEBLER & WALLACE. KK&W is a leading club industry recruiting and consulting firm and a long-time CMAA Education Partner. We are thrilled to welcome back to the podcast, KK&W Principals Kurt Kuebler, CCM...
Dec 06, 2022•48 min
On this episode of the podcast, we break down a few regulatory updates. Our resident political expert (Melissa) answers questions from our resident political nerd (Kyle) about H-2B visas and the latest update from the Dept. of Labor regarding the definition of “Independent Contractor”. It’s riveting content, to be sure – and will hopefully answer some lingering questions you might have about how these updates will impact your club. As mentioned, you can read more about legislative and regulatory...
Nov 15, 2022•29 min
On this episode, we are talking metrics and CMAA’s recently released Universal Key Club Performance Indicators white paper. Specifically, the six Key Performance Indicators (KPIs) that encapsulate a high-level picture of financial health, including the major components of a club. This white paper is the result of the Universal Key Club Performance Indicators Task Force which was formed in March 2020. We’re joined on this episode by the Co-Chairs of the Task Force, Julie Brown, CCM, CPA, CMA, CSC...
Oct 27, 2022•50 min
We’re back for round two with our friends from Pulsar Security, a CMAA Education Partner. We’re joined again on the podcast by Patrick Hynds and Duane Laflotte for the second part of our conversation on Cyber Security. In this episode we cover how clubs and companies in the hospitality space can be hacked, have important customer and staff information stolen, and see ransom demands. Duane and Patrick are the experts to help assuage your fears. As always, please remember, you can find us on iTune...
Sep 27, 2022•32 min
“Thank a Golf Course Superintendent Day” 2022 was celebrated on September 13, and in this episode, we are thrilled to feature the team at Indian Valley Country Club in Telford, PA, to talk turf and more: Michael Giuffre, Golf Course Superintendent, and Eric Beck, CCM, General Manager. We hope you will join us in encouraging all golf lovers to thank their course’s superintendent for the valuable role they play.
Sep 19, 2022•43 min
