Cyber Security can be an alarming and intimidating topic. We are constantly hearing about companies in the hospitality space being hacked, important customer and staff information being stolen, and ransom demands. What about the club industry? Are clubs being targeted and what can clubs do to make themselves less vulnerable to attack? We went straight to the experts to answer these questions. We’re joined on the podcast by Patrick Hynds and Duane Laflotte of Pulsar Security, a CMAA Education Par...
Aug 29, 2022•34 min
What is on the minds of club leaders across North America? A Club Leader's Perspective explores the pressing trends and issues impacting the private club industry in 2022. GGA Partners has released its emerging trends and challenges research in collaboration with CMAA. We’re joined on this episode by GGA’s Dr. Eric Brey, Ph.D. and Ben Hopkinson to discuss the findings of this report and dive in a bit deeper on why this data is valuable to CMAA members. Learn more about the report at https://ggap...
Aug 23, 2022•45 min
Energy and burnout have been hot topics and CMAA’s Coaches are back this week to discuss the importance of being a manager of energy. Kevin MacDonald and Shelley MacDougall bring their signature expertise and wisdom to this conversation about how filling your cup and knowing what empties it can help you be a more effective leader, friend, and human. You can learn more about the benefits of coaching and get in contact with Kevin and Shelley at cmaa.org/careers/coaching-services/ and you can read ...
Jul 25, 2022•42 min
Life and career planning can feel overwhelming. But CMAA’s Coaches have joined us this month to discuss the importance of designing your future. Kevin MacDonald and Shelley MacDougall bring their signature expertise and wisdom to this conversation about how and why designing your future can lead to a more fulfilling and meaningful experience. They share tips and tools for adjusting your mindset and getting organized to look at the life you want to create. You can learn more about the benefits of...
Jul 15, 2022•38 min
Annually, National Golf Day brings industry professionals to Capitol Hill to share the industry’s contributions and advocate for the legislative and regulatory issues impacting the industry. National Golf Day serves as the pinnacle advocacy event of the year for the American Golf Industry Coalition, formerly known as We Are Golf. The Coalition celebrated its 14th annual event on Wednesday, May 11. In this episode of the podcast, we were fortunate to sit down with Gena Zak, Director of Membership...
May 26, 2022•27 min
May is Mental Health Awareness Month. And it is vitally important in an industry like the hospitality industry with long and irregular hours. In our research with our members on the guidance they are seeking on this topic, one of the questions is how managers/supervisors can assist individuals on their teams who may be struggling. How do they approach them? What does that conversation look like? Best practices? So we connected with an expert. Crystal Fulwood joins us in this episode to talk abou...
May 13, 2022•33 min
This week on the podcast we’re joined by David Porter, CCM, General Manager, and Jason Miller, Director of Golf Course Operations, at Greystone Golf and Country Club, Birmingham, AL. Nestled in the foothills of the Appalachian Mountains, Greystone is a community located in Hoover, AL, just southeast of Birmingham. Greystone is a gated community of executive estates that wind through two, 18 hold championship golf courses. In this segment, brought to you by Toro, a CMAA Business Partner, David an...
May 02, 2022•33 min
In this episode, we’re joined by Jim Butler, Ph.D., CCM,CCE, PGA, CEO of Club Benchmarking. Jim’s background and experience in club management and data science led us to a great conversation about inflation and its impact on club operations. His perspective and insight helps make overwhelming and complicated data easier to understand and will allow our listeners to apply these lessons to day-to-day work. We also discussed some of our favorite economic podcasts: Planet Money, The Indicator, and F...
Apr 18, 2022•36 min
In this episode, we’re checking in with Gigi Ortiz and Kate Dauphinee, two of our student members from Niagara University. Gigi and Kate were the overall winners of this year’s inaugural Student Shark Tank competition, presenting their idea—a club staff training “subscription” box—at the 2022 World Conference and Club Business Expo. Kate and Gigi talk us through how they came up with this idea, how they envision it being implemented at clubs, and give us a little insight into their future plans....
Apr 14, 2022•29 min
After a brief post-World Conference hiatus, we're back! On this episode of the podcast, we're sharing CMAA CEO Jeff Morgan's State of the Association speech from the 2022 World Conference and Club Business Expo. This speech offers a snapshot of where CMAA is now, how the last year has gone, and what we're looking to in the future. We're also joined by our newest National Team member, Kimberly Campuzano. Kimberly joined the CMAA National Team in January as the Director of Corporate Engagement. We...
Mar 22, 2022•40 min
CMAA’s World Conference and Club Business Expo is just days away and we’re back with another preview of what attendees can expect in San Diego, CA. First, we’re joined by CMAA Team Members David McCabe, Kim Pasquale, and Jayne Ayers as each takes us through Conference education, the Member Services Pavilion, and the Networking Event – among other exciting things! Then, Kristen Hadeed joins us to preview her Conference session. Kristen is the Founder and CEO of Student Maid and at Conference, she...
Feb 14, 2022•1 hr 6 min
In our lead-up to the 2022 World Conference and Club Business Expo, we're focusing this episode on wellness. We're joined by Kim DeOrsey of Cause + Medic, Kim Marshall of S'well The Agency, and our colleagues Katherine Lord and Christina Krueger to discuss the current state of wellness and the fitness offerings that will be available to attendees at World Conference.
Jan 31, 2022•48 min
Happy 2022! CMAA’s World Conference and Club Business Expo is just around the corner. Let’s give you a preview of what attendees can expect in San Diego, CA. First, we’re joined by CMAA’s President and CEO Jeff Morgan, FASAE, CAE, to talk through his perspective on Conference and to share some of the things he’s most excited for. Then, Dethra Giles joins us to preview her session. Dethra is the Chief Executive Officer of ExecuPrep and at Conference, she will discuss ways to help you attract and ...
Jan 24, 2022•43 min
For the last podcast of 2021 we’re joined by our good friend and colleague Amilcar Davy, CMAA’s Director of Research. Amilcar shares with us the current state of research initiatives, specifically more about the upcoming Finance & Operations Report, and gives us some insight into what is coming next. We follow that up with a few important legislative updates from Melissa related to H-2B visas and the OSHA ETS regarding vaccine and testing requirements for employers. From all of us here at LT...
Dec 22, 2021•38 min
We have a good problem in the club industry. Unprecedented member interest... it’s a new day for clubs. So how do you handle all of that interest if your club membership is at capacity and on a waiting list? This year we’ve focused on research across the 2021 episodes, so we’re turning to the data once again to answer this question. We’re joined in this episode by Jason Becker, CEO of Golf Life Navigators to talk through the research his team has conducted regarding membership interest and waiti...
Dec 14, 2021•20 min
2021 is flying by and we're busier than ever at CMAA HQ. We're popping in this month to give listeners a short, but important, legislative update. Congress has been busy, too! We cover OSHA's recent COVID-19 Vaccine Rules, the end of the Employee Retention Tax Credit, and other news that will be important to keep top of mind as we move into 2022. We're then joined by Interlachen Country Club's GM Joel Livingood, CCM, and Director of Golf Course and Grounds Brian Boll as they discuss how they are...
Nov 19, 2021•40 min
We were so thrilled to sit down with Three Carpenter, CCM and Jackie Carpenter, CCM to discuss their new book People First: The 5 Steps to Pure Human Connection and a Thriving Organization. In this conversation, Three and Jackie talk to us about the key takeaways from their book and why putting people first and leading with care can help you create a positive, effective, and enjoyable work culture. You can find People First anywhere books are sold!
Oct 21, 2021•47 min
We're wrapping up the month of September (a little late) with a review and highlight of our Leadership/Legislative Conference! We're joined by CMAA President and CEO Jeff Morgan, FASAE, CAE as he shares some highlights from his State of the Association address, as well as Chris Clews - 80s Pop Culture aficionado and the featured leadership speaker from LLC. Listen to find out our favorite 80s movies (we can't pick just one) and enter the content to win a copy of Chris's latest book. Send us your...
Oct 07, 2021•1 hr 4 min
Please join us in welcoming our newest CMAA team members, Kate McDevitt and Sonya Rome! Kate joined our team back in June as the Director of Web Content Administration. Sonya came on board in July as our new Manager of Certification. Both of our new team members chatted with us about their backgrounds and interests and what they are most looking forward to doing with CMAA. If you want to learn more about the CMAA Staff, you can find the July/August edition of Club Management magazine here: https...
Aug 30, 2021•37 min
In this episode, we’re joined by Cam Schultz, Vice President of Marketing, Club Procure, and Julie Montross, CMAA’s Senior Vice President, Business Development as they give us a preview of CMAA’s newest event: The Chef Summit, designed specifically to meet the needs of club chefs. The Chef Summit will take place September 21-23 in Louisville, KY and is presented in partnership with Club Procure, a CMAA Education Partner, with additional support provided by Sysco, ChefWorks, and Smithfield.
Aug 25, 2021•25 min
In this episode, we’re joined by newly minted CSFA Board Member, Janine Rich-Scarlett to talk about her new role and what she’s looking forward to in CSFA’s future. Then, our colleague Katherine Lord jumps in to chat about the CSFA Annual Conference. This year’s event will take place August 25-26 at The Club at Admirals Cove in Jupiter, FL. After the challenges of last year, Katherine and the CSFA team cannot wait to gather, celebrate, and learn together once again. If you’re interested learning...
Jul 27, 2021•39 min
CMAA’s Coaching Program allows members the opportunity to experience what it is like to work with a life coach outside of conference week. This week, we’re joined by Kevin MacDonald and Shelley MacDougall of Clarity Success Coaching – two important members of the extended CMAA team – to discuss what coaching is and what its benefits are to the membership of CMAA. This discussion runs the gamut and we cover everything from how Kevin and Shelley transitioned from the club management profession int...
Jul 14, 2021•50 min
Joining us for this episode is Matt Samel, PhD. Dr. Samel teaches at Johnson & Wales University in the College of Hospitality Management’s Center for Food & Beverage and serves at the JWU-Providence Student Chapter’s Faculty Advisor. We were fortunate to have him share his research with us this month. His focus of study is in organizational culture and person-organization fit and he dives right in to discussing the relevant findings from his work and we have a great conversation about th...
Jun 30, 2021•45 min
We’ve all been hearing about the difficulties of hiring and retaining staff – those challenges are not unique to the hospitality industry, but they are being felt particularly acutely in the club space. In this episode, we cover recruitment and retention in clubs and chat with David Conforti, PGA, of Palos Verdes Golf Club about his success with recruitment. Then we’re joined by Anne Stryhn, CCM, and Tom Prest of The Country Club of Virginia. Entering the Richmond Times Dispatch’s competition fo...
Jun 22, 2021•39 min
For the second half of May, we’re bringing you a jam-packed episode and our first international interview! First, we are joined by Young Hoon “Hunter” Kim, Ph.D., Professor and Director of Global Research and Innovation Lab at University of North Texas, to discuss his research project: A New Phase for Clubs (Membership & Management). This research was funded in part by a Faculty Research Grant from The Club Foundation. Following that, Chava McKeel, Director, Government Affairs, for Golf Cour...
May 27, 2021•56 min
This month, we’re joined by John Csukor and David Hamilton of entegra – A CMAA Business Partner. John and David continue the discussion of trends started during the well-attended education at the 2021 World Conference in March, tackling Foodservice Trends and Innovation in the leisure industry. Then, Holly Bilotti and Tyler DeFilippo of Bay Head Yacht Club join us to talk about two of their winning Idea Fair entries from the 2021 Idea Fair - Safety Programs & Risk Management and Leadership P...
May 11, 2021•56 min
After a podcast-filled March, we’re back with the April edition! This month, we’re joined by Ashly Ryan, CCM, of Whitemarsh Valley Country Club and Missi Johnson of Philadelphia Country Club to talk about their Idea Fair entry – and the winner of the Showstopper Award – from the 2021 Idea Fair. Ashly and Missi dive in to the details of how Philadelphia Country Club’s Independence Day Extravaganza came together in 2020 and how the Club pulled off five unique and separate events in one night! (It’...
Apr 15, 2021•36 min
Tune in to The Daily Grind, presented in partnership with Royal Cup Coffee! Listen to what's in store for #CMAAVirtual Day Five, hear some Association Good News, and listen to our Fast Five segment with our friend Steve Graves from Creative Golf Marketing.
Mar 12, 2021•30 min
Tune in to The Daily Grind, presented in partnership with Royal Cup Coffee! Listen to what's in store for #CMAAVirtual Day Four, hear some Association Good News, and listen to our Fast Five segment with our friend Ray Cronin from Club Benchmarking.
Mar 11, 2021•29 min
Take a listen to the #CMAAVirtual World Conference podcast and catch up on what's in store for Wednesday, March 10!
Mar 10, 2021•28 min
