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Let's Talk Club Management

CMAA•www.cmaa.org
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Let’s Talk Club Management is a show dedicated to giving an in-depth look at the club management profession. With insider stories of first-hand experiences to best practices from your Association leaders, CMAA looks to provide you with the best information (with a side of fun).
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Episodes

Let's Talk Club Management Ep. 47: A Peek Behind the Virtual Conference Curtain

It's the busiest time of year for us at CMAA HQ as we're putting all the finishing touches on our first Virtual World Conference and Club Business Expo. This month, we're taking a deep dive into next month's event, giving you an exclusive look at what the virtual space means for the biggest club management gathering of the year. Join us as we hear from a number of our team members at HQ as they share about their various areas of expertise and what's on deck for #CMAAVirtual.

Feb 16, 2021•1 hr 12 min

Let's Talk Club Management Ep. 46 - F&O Insights Micro Pod: Personnel

This week, we’re sharing the final episode in our series diving into the 2020 Finance and Operations Report. We want to give a huge thank you to our friends (GGA Partner’s Derek Johnston and RSM’s Phil Newman) for joining us over the past several weeks. Today, we’re wrapping this series up by taking a look at the Personnel section – tune in!

Feb 12, 2021•26 min

Let's Talk Club Management Ep. 45 - F&O Insights Micro Pod: Membership

This week, we’re sharing the fourth episode in our series diving into the 2020 Finance and Operations Report. We are so glad to have GGA Partner’s Derek Johnston and RSM’s Phil Newman back with us today. Today we are taking a look at the Membership section – tune in!

Feb 09, 2021•14 min

Let's Talk Club Management Ep. 44: F&O Insights Micro Pod: Operations

This week, we’re sharing the third episode in our series diving into the 2020 Finance and Operations Report. We are so glad to have GGA Partner’s Derek Johnston and RSM’s Phil Newman back with us today. Today we are taking a look at the Operations section – tune in!

Feb 05, 2021•11 min

Let's Talk Club Management Ep. 43 - F&O Insights Micro Pod: Capital

This week, we’re sharing the second episode in our series diving into the 2020 Finance and Operations Report. We are so glad to have GGA Partner’s Derek Johnston and RSM’s Phil Newman back with us today. Today we are taking a look at the Capital section – tune in!

Jan 29, 2021•17 min

Let's Talk Club Management Ep. 42 - Breaking Down the Finance & Operations Report

CMAA’s research efforts have grown exponentially over the past several years and now, there is a wealth of information available to CMAA members and the industry. Last summer, CMAA released its updated competencies for the club management profession and data analytics was added – the numbers are more important than ever. Understanding what they mean, identifying trends, and making informed management decisions. This month, we are launching a micro-pod series to help bring the numbers to life, ma...

Jan 21, 2021•45 min

Let's Talk Club Management Ep. 41: What a Year

Friends, we made it... to the end of 2020, at least. There's not a lot to say that hasn't been said about what we've collectively experienced this year, but what we do know is that we're grateful to have made it through this much so far. This month, we talk about that "attitude of gratitude" with Miles Tucker, CCM, General Manager at Hillcrest Country Club in Los Angeles, CA. Miles tells us about the resilience of his team, Hillcrest's members, and why he's grateful for a lot this year, despite ...

Dec 17, 2020•38 min

Let's Talk Club Management Ep. 40: Welcome Ava & #GivingTuesday

Please join us in welcoming our newest CMAA team member, Ava Spece! Ava joined our team back in September as the Director of Development for The Club Foundation. Ava chatted with Kyle about her background and interests and what she looks forward to doing with CMAA and The Club Foundation. We also got to chat about #GivingTuesday and what The Club Foundation is doing this year to promote the national day of giving. You can find out more (and enter the video selfie contest) at https://www.cmaa.org...

Nov 16, 2020•59 min

Let's Talk Club Management Ep. 39 - Navigating Career Moves

This special presentation of the podcast was originally aired during the virtual Mid-Management Conference. We were thrilled to have the partners of Kopplin Kuebler & Wallace join us to chat about how best to navigate the landscape of career changes as a club management professional. Kopplin Kuebler & Wallace, a CMAA Business Partner, is a leading recruiting firm assisting with executive level club positions. Further, it offers a full range of consulting services such as Board Retreats, ...

Oct 20, 2020•32 min

Let's Talk Club Management Ep. 38 - COVID-Friendly Fall & Winter Events

As fall has arrived and cooler temperatures are on the way, managers will need to consider how to continue club events safely while the COVID-19 pandemic continues. Moving things inside will present unique challenges and colder temps will mean getting creative if events are held outdoors. Managers have taken to the Best Practices Exchange on CMAA Connect to share their ideas and for this episode, we’re joined by Susan Schenkel, CCM, CCE of the Woodstock Club in Indianapolis, as she shares some o...

Oct 05, 2020•50 min

Let's Talk Club Management Ep. 37 - Coffee Talk with Jeff Bishop

One of the familiar sights at our annual events is the amazing coffee service provided by our friends at Royal Cup Coffee, a CMAA Business Partner. Since we can’t be together in-person, we wanted to have an opportunity to catch up with Jeff Bishop. Here’s a special Coffee Talk edition of the Let’s Talk Club Management podcast from this year’s Virtual Leadership/Legislative Conference.

Sep 10, 2020•27 min

Let's Talk Club Management Ep. 36: CMAA Fall Preview

This week on the podcast we are joined by a few of our CMAA HQ colleagues David McCabe and Kim Pasquale to discuss the upcoming slate of Fall events. From the Leadership/Legislative Conference to the Mid-Management Conference and the Communications Summit, there’s something on the schedule for everyone. Tune in to learn more and see what’s right for you.

Aug 19, 2020•46 min

Let's Talk Club Management Ep. 35 - Beyond the Classroom

In this episode designed specifically for our CMAA Student Members, we talk learning beyond the classroom and how students can take advantage of all that the club industry offers for personal growth including internships, mentorship, and leadership opportunities. Student Chapter Alumni Caroline Hollatz, a 2018 graduate of Ohio University with a Bachelor of Science Degree in Restaurant, Hotel, and Tourism Management, who served as her Chapter’s President, and now works as the Student Liaison with...

Jul 28, 2020•32 min

Let's Talk Club Management Ep. 34 - A Beer Garden in Massachusetts

July is here and we’re joined by Ryan Kenny, CCM, CCE, General Manager/COO of Dedham Country and Polo Club in Dedham, MA. Ryan shares with us Dedham’s fun (and delicious!) response to social distancing safety requirements. The Club repurposed an area into an outdoor dining area that has become a popular spot for members to enjoy local brews and wood-fired pizza, showcasing the creativity and ingenuity that has come to the surface during the pandemic. Take a listen and see how your club could ada...

Jul 09, 2020•24 min

Let's Talk Club Management Ep. 33 - Onboarding New Employees

The newest CMAA Master Club Manager (MCM), Boris Gradina, MCM, CCE, joins us this week to share his research on the importance of onboarding new employees. He takes us through how he arrived at this topic for the MCM Monograph, the difference between orientation and onboarding, and why timing of the onboarding process is so crucial in ensuring long-term employee retention.

Jun 22, 2020•37 min

Let's Talk Club Management Ep. 32 - Total Transparency

In this first episode of June, we sat down with Steve Buck, CCM, CCE, General Manager of the Stock Farm Club in Hamilton, MT. Steve’s club was hit by COVID-19, with eight of his golf course maintenance crew going down with the virus. He shares with us the experience of containing the virus, communicating with the local community and the state, and the biggest takeaways of the incident. From making sure his staff were cared for to navigating the politics of living and working in a small town, Ste...

Jun 12, 2020•41 min

Let's Talk Club Management Ep. 31 - Checking in with Our Student Chapters

Joining us this week are Josh Gay, a recent graduate of Florida State University and the outgoing President of the FSU Student Chapter as well as our colleague Christina Krueger, manager, Member Communities & Student Development. Josh shares with us a quick pulse check on how things are going down in Florida as well as his student chapter’s innovative efforts throughout the spring semester of social distancing. Relying on virtual meetings, the FSU chapter has been able to maintain regular ch...

May 20, 2020•23 min

Let's Talk Club Management Ep. 30 - Membership Retainment: Steve Graves & AJ Redetzke Pt. 2

We're joined again this week by Steve Graves and AJ Redetzke - principals of Creative Golf Marketing, a CMAA Education Partner. Steve and AJ dive in to answering some hot button questions that we're hearing right now as the club industry begins to think about reopening and what strategies and changes may need to be implemented over the next few months. This second installment covers questions surrounding current Club members and discusses what allowances and adjustments may (or may not) need to ...

May 14, 2020•21 min

Let's Talk Club Management Ep. 29 - Bonus! Meet Katherine Lord

Coming at you this week with some bonus content! We are excited to welcome CMAA's newest team member: Katherine Lord, MSW. Katherine came on board as the Director of Club Services and the Managing Director of the Club Spa and Fitness Association (CSFA)right as we all transitioned to working remotely - but that hasn't stopped her from jumping in feet first! We sat down with her to discuss her background, her interests, and some fun facts - enjoy!

May 08, 2020•15 min

Let's Talk Club Management Ep. 28 - Optimism Drives Action

We're joined this week by Luis Bracamonte, the Club Spa and Fitness Association's (CSFA) new Chairman. Luis shares his background as an athlete, a personal trainer, and active member of both CMAA and CSFA - and breaks down his optimism about the fitness and wellness space in the midst of the COVID-19 pandemic.

May 06, 2020•22 min

Let's Talk Club Management Ep. 27 - Membership Recruitment - Steve Graves & AJ Redetzke Pt. 1

We're joined this week by Steve Graves and AJ Redetzke - principals of Creative Golf Marketing, a CMAA Education Partner. Steve and AJ dive in to answering some hot button questions that we're hearing right now as the club industry begins to think about reopening and what strategies and changes may need to be implemented over the next few months. This first installment covers questions surrounding new and prospective members and begins by taking a look at what the sales environment might look li...

Apr 30, 2020•25 min

Let's Talk Club Management Ep. 26 - From the COVID-19 Epicenter

This episode topic came from a listener suggestion, curious about how managers in the epicenter of the COVID-19 crisis in the US have been handling things. For many weeks now, New York City has been the hot zone of the pandemic, with stringent state and local regulations put in place to enforce social distancing and public health safety. We spoke with John Samayoa, CCM, Clubhouse Manager at the Racquet & Tennis Club in midtown Manhattan about his experience living and working in the middle o...

Apr 23, 2020•20 min

Let's Talk Club Management Ep. 25 - Stay Calm, Stay Patient

Welcome to week two of our micropod series as we navigate the COVID-19 waters. This week, we chatted with CMAA National Chairman Mark Bado, MCM, CCE and President & CEO Jeff Morgan, FASAE, CAE about the current "State of CMAA" - reviewing how CMAA has mobilized, what resources have been put together (podcasts, webinars, research initiatives, etc.), the #CMAAStrong movement, and advice for club managers working through this time of crisis. "Stay calm and stay patient."

Apr 14, 2020•17 min

Let's Talk Club Management Ep. 24 - SBA Loans and Clubs

April is here and with it comes a new podcast strategy! To stay on top of the ever-changing landscape of the pandemic, we're coming to you weekly this month with micropods (Melissa's term) - short, easy-to-digest episodes that cover a specific topic. We hope that these focused episodes answer your questions and we look forward to hearing your feedback. This week, we're talking with Joe Mendez, CCM, CCE, about the recent CARES Act for coronavirus relief and the SBA Loans included within that legi...

Apr 08, 2020•20 min

Let's Talk Club Management Ep. 23 - Clubs in the Time of COVID-19

We're keeping it topical this month with an episode dedicated to Crisis Management and Critical Leadership. After sharing the bevy of resources CMAA has put together and continues to update for our members during the COVID-19 pandemic, we sat down with Joe Krenn, CCM, CCE, GM/COO of Farmington Country Club to hear his take on the current events and share his strategies for managing a club through critical and uncertain times. We were also joined by Jon Kametz of Saucon Valley Country Club, as he...

Mar 20, 2020•40 min

Let's Talk Club Management Ep. 22 - State of the Association

We're back from World Conference and we're excited to share Jeff Morgan, FASAE, CAE's State of the Association speech with you! Tune in for a bevy of CMAA announcements, upcoming events, and post-World Conference FAQs as well. And remember, you can find us on iTunes - please be sure to rate, review, and subscribe so you don't miss an episode!

Feb 27, 2020•30 min

Let's Talk Club Management Ep. 21 - Conference Time Is Here

It's the busiest time of year for us at CMAA HQ as we're putting all the finishing touches on World Conference. This month, we're taking a deep dive into next month's event, giving you an exclusive look at the new, the old, and the re-newed pieces of the biggest club management gathering of the year. We're joined by Christina Toups, CCM, CCE, and Kristina Clabeaux from Ridglea Country Club, who give us a sneak peek at this year's Networking Event. National Chairman Randy Ruder, CCM, CCE, jumps o...

Jan 16, 2020•1 hr 12 min

Let's Talk Club Management Ep. 20 - 2019 Club Executive of the Year Tony D'Errico

It's hard to believe that 2019 is nearly over! We've had a great year on the podcast and we've gotten to talk to some really wonderful guests over the year. This month is no exception! First, we sat down with the 2019 Club Executive of the Year, Tony D'Errico. He shared with us so many pieces of wisdom about his tenure in the club industry, his philosophy on building culture, and the challenges he sees facing the club industry in the future. We're also joined by two of CMAA's newest staff team m...

Dec 20, 2019•1 hr 11 min
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