If I told you this month's episode involved a student, a resume expert, and a branding iron, you'd probably think I was telling a bad joke. But I'm not! This month, we got to chat with Missy Dahl, a CMAA Student member (and December graduate) while at the National Student Education Conference - she shared her experience as a student member and some of her career goals post-graduation. We also discussed the importance of creating a personal brand and a polished resume with Erin Kennedy of Profess...
Nov 21, 2019•50 min
This month, we got to chat about the value of teamwork – something that is never out of style, in the Association space or in clubs. First, we sat down with Mark Bado, MCM, CCE, to discuss the concept of integrated team management – how he first came across the concept and how he has implemented it during his time in the club industry. Then, we chatted with Brandon Johnson, Clubhouse Manager at Farmington Country Club, about “A Box Full of Ideas,” an initiative the Club implemented as a spin on ...
Oct 21, 2019•35 min
It's been a busy fall here at CMAA and we got this month's episode in just under the wire. We were excited to sit down with Michael Wheeler, MCM, CCE, to discuss what it means to be in the "happiness business" and how to create a club culture of which you are proud. Then, we chatted with John Porter, President of CSFA and learned why now is the best time ever to have your fitness, spa, or wellness directors join the Association - and what CSFA can bring to your club's operation. Finally, we chat...
Sep 30, 2019•1 hr 4 min
It's never easy to know when and how to approach the possibility of moving on or moving up in your career. This month, we're addressing a member question: how do I go about moving up the ladder, looking for my next position, and how do I make that process successful? We are joined by Jim Reisig, CCM and Damon DiOrio, CCM, CCE - two industry professionals at different points in their careers. Each gives his unique perspective on the importance of communication, transparency, and courage in the pr...
Aug 23, 2019•1 hr
It’s hard to separate effective communication from successful membership experiences. That truth is explored in both of our interviews this month – albeit in very different ways. First, we are joined by Amber Read, Assistant General Manager at the University Club of Chicago. Amber shares with us a pet project of hers: collecting pictures of interesting (and funny) signs in clubs. We explore what these signs mean from a communications perspective and laugh about some of the more ridiculous ones s...
Jul 16, 2019•35 min
This month, we're talking about the many different elements necessary to build an effective, cohesive, winning club management team. We sat down with Joe Basso, MCM, CCE, CMAA Fellow, to discuss his MCM Monograph: Building Bridges: Working with the Golf Management Team - but the conversation transcended the golf team and we found some tenets that are applicable to the management team as a whole. Then, we chatted with John Embree, CEO of the USPTA and learned a bit about the exciting changes happ...
Jun 17, 2019•50 min
Holy moly! We can't believe it's been one year of podcasting - thank you, listeners, for going on this journey with us. This month, we talk to CMAA National Director Mitchell Platt, MCM, CCE about his Master Club Manager Monograph: Executive Tenure: Developing A Model for Effective Leadership and we visited with Michael Nyerges to chat about his winning Idea Fair entry: Sign the Barrel, Roll the Dice.
May 21, 2019•49 min
April is here and with spring weather comes thoughts of days spent outside, by the pool. Consequently, that also means that pool and aquatic safety is also top of mind for many club management professionals. This month, Kyle and Melissa are joined by C.W. Cook, MCM, CCE as he discusses his MCM Monograph: Aquatic Risk Management and Best Practices for Clubs. Alan Achatz, CCM, CHE also joins the podcast this month to further the safety conversation with his expertise. As always, you can find us on...
Apr 11, 2019•44 min
It's a double-podcast month! The official March episode features our new Chairman - Randy Ruder, CCM, CCE. It was great to sit down with Randy, discuss his vision for his coming year as Board Chairman, his priority areas, and learn a little bit more about his personal journey in club management. We were also joined by Andy Reetz, General Manager and CEO of Champions Run in Omaha, Nebraska, and Ben Lorenzen, the Club's Creative Director, to discuss the Environmental Impact Idea Fair Entry that wo...
Mar 21, 2019•35 min
Now that we've returned from World Conference, we sit down to debrief, going over some of the Conference highlights, recapping our big events, and sharing some record-breaking stats on this year's event in Nashville. We're joined by podcast superfan (and self-proclaimed "First Subscriber") Jeff Isbell, CCM, as he shares some of his favorite moments and big takeaways from his time at World Conference.
Mar 08, 2019•31 min
Happy 2019! We're kicking off the new year with an in-depth look at what's new for the 2019 World Conference. We sit down with members of the CMAA staff team to chat about their areas of expertise, and we hear some tips and recommendations for Conference first-timers from Jim Reisig, CCM. The countdown to Conference is officially on!
Jan 23, 2019•58 min
We've made it to the end of the year! To celebrate the last episode of 2018, we invited the next Club Executive of the Year - Burt Ward, CCM, CCE - to chat with us. Burt shares his own club management testimonial and talks a bit about what he sees as the biggest challenges facing the club industry. We also chat with Tom Judson about his "Coffee and Questions" idea - a practice that encourages member engagement while providing transparency about club goings-on.
Dec 20, 2018•36 min
The end of the year is fast approaching and this month, Melissa and Kyle talk gratitude. Kyle also sat down with Judy Higgins, CCM, General Manager at Valley Lo Club to discuss the National Student Education Conference, hosted in part by her club and the Greater Chicago Chapter. Judy gives some great background on the conference and we dive further into the importance of having a well-rounded education for success in the club industry. Finally, we talk to Patrick Casey, CCM, General Manager at T...
Nov 20, 2018•32 min
October marks the 30th anniversary of The Club Foundation, and this month, Kyle and Melissa are joined by Jack Sullivan, CCM, one of the founding members of The Foundation. Jack share some first-hand stories about how CF came about, and later, we are joined by Carrie Wosicki, Director of Development for The Club Foundation, who discusses what CF's next steps are. Finally, we look forward to the holiday season while talking with Colin Mack-Allen, CCM, CCE, about his club's winning Idea Fair entry...
Oct 25, 2018•34 min
This month, Kyle and Melissa review the education and the networking that went down at the 2018 Leadership/Legislative Conference in Washington, DC. They are joined by CEO Jeff Morgan, who recaps his State of the Association presentation and Casey Newman, CCM, who discusses River Oaks Country Club's winning Idea Fair entry: The Holiday Wishbook.
Sep 19, 2018•42 min
While everyone else is gearing up to head back to school, we turn our focus on CMAA's education and chat about our certification process. We are joined by Brian Watkins - your favorite manager of Certification, and recent Certified Club Manager Amanda Day of Charlotte Country Club. Brian answers some of our most frequently asked certification questions and gives his advice for a successful CCM exam and Amanda shares her journey from student member to Clubhouse Manager. We're also joined by Alex ...
Aug 16, 2018•52 min
This month, we continue the conversation around club governance with two more interviews. We are joined by Harry Waddington, CCM, CCE, who reflects on some of the issues he experienced as a club manager in the Carolinas and Georgia. Robert Sereci, CCM, shares the successful use of white papers with his board for our Idea Fair segment. Finally, we hear from CMAA's Research Department in Association News.
Jul 19, 2018•1 hr 5 min
This month, Kyle and Melissa sit down with Mac Niven, MCM, CCE, to discuss some of the perennial challenges club managers face - namely board governance. Also featured: Idea Fair winner Kaitlyn Allen and CMAA Staffers Kim Pasquale, Jason Koenigsfeld, and Chris Velo.
Jun 20, 2018•51 min
