Continuing their series on skills development, Ravina Bhatia and Michelle Ockers walk through a real world case study from a mid-sized Australian Retail Bank to showcase the application of Learning Uncut's three stage process for skills development. This example highlights how the context of the team/organisation influences skills development and details the level of impact that the approach had. It brings to life the principles, elements and process for skills bulding covered in previous episod...
Dec 18, 2023•28 min
The Learning Uncut podcast is over five and a half years old, with more than 147,000 unique downloads in over 120 countries. In 2023 we've added over 20 regular case study episodes, as well as resuming the Elevate series. Laura Overton from Learning Changemakers joins host Michelle Ockers to look back over 2023. They discuss professional highlights, sum up their observations on L&D in 2023, and reflect on themes and insights from this year's regular episodes. A big thank you to all of our 20...
Dec 11, 2023•1 hr 1 min
Continuing their series on skills development, Ravina Bhatia and Michelle Ockers walk through the three-stage Learning Uncut process for skills development: (1) co-design a custom skills framework (2) implement the framework (3) develop a skills toolkit. They outline the key tasks in each phase and link them back to the elements of skills building previously covered in this Skills Development series. This is the sixth in our Learning Uncut Elevate series on Skills Development. Additional episode...
Dec 04, 2023•31 min
IOR is a small, innovative Australian family owned and operated business with a diverse range of services in the 'fuels' industry. This episode focuses on supporting drivers who deliver fuel to remotely operated 24-hour diesel stops that service remote areas of Australia. While the business is high tech the learning and performance support approach is a fit-for-purpose mix of digital, offline and human connection – with a philosophy of Just In Time rather than Just In Case. Host: Michelle Ockers...
Nov 27, 2023•54 min
Continuing their series on Skills Development, Ravina Bhatia and Michelle Ockers explore the critical element of 'accessible development'. This is all about easy access, easy navigation and using development tools and resources when and where you want to. They discuss accepting the friction points that exist in your organisation and making access easy regardless of these points. This is the fifth in our Learning Uncut Elevate series on Skills Development. Additional episodes published fortnightl...
Nov 20, 2023•19 min
Learning Uncut's host, Michelle Ockers, interviews Claire Seldon, a learning designer and gamification consultant. Claire works for the Department of Education in New South Wales and leads a team of designers in creating gamified digital interactives for students. She is also an academic at the University of Technology, Sydney, specializing in gamification and AR/VR in education. Claire discusses examples of effective use of gamification in scenario-based learning brought to life with a wide ran...
Nov 13, 2023•58 min
Continuing their series on Skills Development, Ravina Bhatia and Michelle Ockers explore multifaceted development approaches. They discuss why it's important to use a variety of development approaches, and the most common gaps in the approaches offered for development in organisations. This is the fourth in our Learning Uncut Elevate series on Skills Development. Additional episodes published fortnightly. If you missed our webinar Introduction to Skills Develoment message Michelle or Ravina on L...
Nov 06, 2023•18 min
Keara Byrne, the Head of Leadership and Organisational Development at Arriba Group, discusses her extensive use of human-centered design (HCD) in various organisations. Keara shares her passion for HCD and its value in creating effective solutions. She stands by the claim that without HCD, she would have wasted time, money, and credibility. Listen to learn more about the benefits of co-designing solutions with stakeholders and the power of human-centered design in L&D and OD. [00:02:13] Impo...
Oct 30, 2023•52 min
Continuing their series on Skills Development, Ravina Bhatia and Michelle Ockers explore the critical element of goal alignment in skills development. They discuss the challenges of aligning personal development goals with organisational objectives and emphasize the importance of this alignment for success. This is the third in our Learning Uncut Elevate series on Skills Development. Additional episodes published fortnightly. A conversation between Learning Uncut co-founders Michelle Ockers and ...
Oct 23, 2023•23 min
Simon Jobson, the Director of Capability and Learning at Sydney Trains discusses their Elevate customer service training program for their operational workforce of over 2,000 people. The program was designed using an evidence-based approach that drew on insights from business data and employee focus groups. The digital learning program is problem-centred (rather than content oriented) and engaging, with a range of follow-up 'nudge' mechanisms to support learning transfer. Host: Michelle Ockers T...
Oct 16, 2023•51 min
Continuing our special Learning Uncut Elevate series on Skills Development, Learning Uncut Co-Founders Ravina Bhatia and Michelle Ockers discuss the seven key elements of skills development. They explore what it means to have these elements in place and how they can help organizations set up a successful skills development journey. Whether you're just starting out or already on the path, this episode provides valuable insights into building and developing skills successfully. This is the second ...
Oct 09, 2023•14 min
Michelle speaks with Fabrizio Conrado, the Director of AI and Technology at Avado, about building an integrated learning technology infrastructure. Fabrizio discusses Avado's journey in selecting Thought Industries as their LMS provider and how they successfully integrated it with other technology elements. He also shares key considerations for selecting the right technology and partner and provides valuable tips for integrating learning technology to create a seamless user experience. Additiona...
Oct 02, 2023•45 min
Skills development has gained significant attention in L&D in recent years, particularly in the context of the COVID-19 pandemic and rapidly changing business landscape. In this Elevate episode Learning Uncut co-founders Ravina Bhatia and Michelle Ockers discuss how skills development has evolved in recent years and fundamentals for getting started with contemporary approaches to skills development. Ask the right questions and get the foundations in place up front for successful skills devel...
Sep 25, 2023•15 min
In this episode, James Kennedy, a civil engineer and change practitioner, discusses the contractor safety management program at Australian Rail Track Corporation (ARTC). He shares how his childhood passion for LEGOs sparked his curiosity about how things work and how his team used data to rectify their initial misconceptions and bolster program design. Learn about "Hearts and Minds," an initiative that creates a personal connection to safety through stories and experiences, and why behavioral ch...
Sep 18, 2023•52 min
Join Michelle Ockers for a compelling conversation with Dustin Lacasse, the L&D Lead at the San Diego Zoo, as they delve into the world of non-profit L&D. Lacasse shares his personal experiences, highlighting both the challenges and possibilities. He brings to light his team's strategic approach to performance management by moving away from a "needs improvement" to a "developing towards standards" model. He also discusses data-driven refinements and meaningful learning pathways all withi...
Sep 04, 2023•1 hr 5 min
How Waka Kotahi New Zealand Transport has piloted a customised micro-credential to develop storytelling skills across their workforce. Our guests are Stacie Swindon, a learning and development consultant from Waka Kotahi and Marcus Garrett, an instructional designer from RMIT Online who partnered on this project. Our host, Michelle Ockers, from Learning Uncut also worked on this pilot, shaping the requirements, and leading the evaluation. Host: Michelle Ockers Transcript and related resources: h...
Aug 21, 2023•1 hr 5 min
Marc Howells, VP of Global Talent and Development at AstraZeneca, discusses the company's radical learning transformation. He dives into cultivating a culture of lifelong learning, experimenting with journaling for learning reflection, and fostering continuous learning through their "Learning for Life" campaign. Howells also explains the shift toward learning democratisation, making resources accessible to all employees in multiple languages. With a significant tech overhaul, they streamlined 75...
Aug 07, 2023•56 min
Deb Van Rensburg, who leads Enterprise Regulatory Learning at National Australia Bank (NAB) discusses how they have evolved their approach to regulatory learning. We cover the 3-stage approach they used to streamline content and improve the learner experience. This includes the use of real-world scenarios and inclusive design practices to ensure that every participant feels seen and finds relevance beyond their specific roles. We also discuss how Deb got critical stakeholders on board with chang...
Jul 10, 2023•51 min
Join us for this episode of Learning Uncut as we delve into learning transformation with Bendigo Bank's Capability team leaders, Caroline Petha, Jo Doody, and David Maiolo. They discuss their individual responsibilities and collaborative strategies in capability, learning design, ecosystem and learning culture development. Their work demonstrates the value of integrated efforts across teams, and the role of partnerships with business leaders and external partners. Though longer than our usual ep...
Jun 26, 2023•1 hr 11 min•Season 1Ep. 125
We explore highlights of the Learning Technologies UK 2023 conference (LTUK23). Our guests, including the conference organiser, thirty under 30s cohort leader, speakers, social media team member and a session chairperson to share their different perspectives on the conference. Explore the major themes that emerged, including the curiosity about generative Artificial Intelligence (AI), the significance of adaptability in the face of change, and the enduring importance of impactful learning strate...
Jun 12, 2023•1 hr 10 min•Season 1Ep. 124
In this episode of the Learning Uncut podcast, Matthew Mould and Emma Shirlaw from ANZ Bank and Simon Dewar from BSI eLearning discuss their award-winning onboarding program. The program won the Best Onboarding award and was a runner up in the Best Blended Learning category at the 2022 AITD Excellence Awards. The team redesigned their Branch Banker onboarding program to increase speed to competence and build confidence in their bankers' ability to apply skills flexibly in a range of customer ser...
May 29, 2023•59 min•Season 1Ep. 123
Michal Niezgoda, a Leadership Development Specialist at Amazon Data Services, shares how Carl Hodler, from Learner Lab, helped him run a storytelling challenge for leaders from multiple business units. Using StoryTagger, leaders recorded short videos on the theme of Thriving versus Surviving in challenging times. Carl and Michal discuss how they shaped the campaign and the importance of capturing and sharing stories on video to build human connection and support people in thriving. This episode ...
May 15, 2023•53 min•Season 1Ep. 122
Viv Burgess, formerly from the Tasmanian State Service knows how to patiently and persistently get things done across the 18 agencies in this state government. She walks us through how she led a cross-agency working group to break down silos to develop and implement a single Manager Essentials program. Now in its sixth year, this award-winning program emphasises application in the workplace and has helped managers to create a more positive workplace environment. Host: Michelle Ockers Transcript ...
May 01, 2023•55 min•Season 1Ep. 121
Diane Hickman from the Australian Public Service (APS) Commission speaks about the success of the APS-wide organisational learning strategy that was launched 20 months ago. Di shares the process they used to create a strategy that is relevant for their diverse workforce of over 150,000 people working in more than one 150 different agencies – many with their own L&D team. She discussed the importance of stakeholder engagement, creating leadership buy-in and developing a collaborative learning...
Apr 17, 2023•51 min
Adam McKinnon, the People Data and Analytics Leader at Reece, joins me to talk about the fascinating world of People Analytics. Reece is using a People Analytics platform to gain some serious insights into their business questions and issues related to people, and Adam's here to share some real-world examples with us. He dives into how Reece is using data from a variety of sources, including their HR Information System, safety data and Service Now, to surface valuable insights – including in the...
Apr 03, 2023•59 min•Season 1Ep. 119
In this episode, we discuss the latest innovation in HR and learning and development - the talent marketplace. Josh Bersin has described how it helps employees access opportunities within and outside their hierarchies, benefiting both the employer and employee. Our guest, Dean Summlar, the VP of Talent Management & Learning at Schneider Electric, shares insights into implementing the talent marketplace in his organisation and its benefits. Join us to learn about this innovative approach to t...
Mar 20, 2023•53 min•Season 1Ep. 118
Lalaine Gedal, the Associate Director of Leader Development in the US for Takeda shares Takeda's intentional approach to supporting their people to adopt a hybrid working model from their consultation on what hybrid working should look like to developing a toolkit to support people to adopt this change and engaging Cindy Huggett to run virtual sessions on leading in a hybrid environment. Cindy, a leading expert in virtual facilitation, joins the conversation to provide insight and tips on virtua...
Mar 06, 2023•51 min•Season 1Ep. 117
In this episode of Learning Uncut, I speak with Catriona Malcolm (or Cat as she is also known). She is the Enterprise Design Practice Lead at Westpac Group. With a workforce of around 40,000 people across seven business entities whose core service is banking, Cat's role was created four years ago specifically to address the complexity of designing skills development solutions across these seven entities. We cover a lot of elements of the Westpac approach in this episode. We look at approaches su...
Feb 20, 2023•50 min•Season 1Ep. 116
Welcome to our first episode for 2023. To kick off our podcasting year, Anthea Piening, the Capability and Change business leader for the sales team at Lion Australia shares a story about changes to onboarding at Lion Australia. She discusses how onboarding has been redesigned from a two-day event to a blended 12-week program. She discusses the key drivers and how the shift also reflects a move into digital learning with a mix of self-directed, leader-led and virtual activities – as well as high...
Feb 06, 2023•55 min•Season 1Ep. 115
It's been a huge year for Learning Uncut – both the podcast and the business! The podcast celebrated its 100th episode in May and there have been almost 50,000 downloads in the past 12 months alone. In the final episode for 2022 Michelle is joined by Ravina Bhatia, Director and CLO of Learning Tribe. Together they have been supporting Learning Uncut's clients to develop and implement organisational learning strategy since mid-2021. In this episode, they look back on the year – covering their pro...
Dec 19, 2022•52 min•Season 1Ep. 114
