Kasra Dash:
Today we are talking about whether AI employees will permanently take away human jobs. I am joined with James. This is a touchy subject for some people. What are your initial thoughts?
James Dooley:
AI employees will definitely take a lot of human jobs, especially repetitive tasks. There are clear benefits. AI never calls in sick. It is fast, cheap, and in many cases more intelligent than humans. For repetitive work, it makes sense to replace humans with AI employees.
James Dooley:
However, there are certain jobs AI will not be able to replace. Kasra, what is your view on where AI falls short, particularly for entrepreneurs and business owners?
Kasra Dash:
If you are an innovator, AI is very hard to replace you. Even if you take a simple example and ask ChatGPT or Claude to write an article on the same topic, the outputs will be very similar. AI works from what it has already been taught.
Kasra Dash:
If you have a genuinely new or innovative approach that sits outside existing data, AI struggles to replicate that. If you are doing things that AI has not been trained on, it becomes very difficult for it to replace your role.
James Dooley:
Anything involving creativity, innovation, or forward thinking is not something AI can replace. Another important factor is human preference. Many people simply do not want to deal with AI.
James Dooley:
If someone realises they are speaking to an AI voice assistant, they will hang up and insist on speaking to a human. For that reason, some call centres will always need human staff. There will likely be a choice. Speak to an AI immediately or wait longer to speak to a human.
James Dooley:
Personally, I would not wait seventy minutes to speak to a human if I can get the same answer from an AI in seconds. Others will always choose a human. Because of that, AI will not replace every job.
James Dooley:
If your role is repetitive and rinse and repeat, you will struggle in the future. If you are an innovator, you are far safer.
Kasra Dash:
I want to do a quick fire round. These are predictions, not guarantees. Do you think these jobs will be replaced by AI in the next twelve months? Customer service representatives.
James Dooley:
Yes, many will be replaced. Not all, because some people will always want humans, but a large percentage already are.
Kasra Dash:
Accountants and auditors.
James Dooley:
Certain roles, yes. Compliance and sign off roles, no. You need regulated professionals for that. Routine accounting tasks will be replaced.
Kasra Dash:
Data entry clerks.
James Dooley:
Yes. One hundred percent.
Kasra Dash:
Manufacturing and warehouse workers doing routine tasks.
James Dooley:
Yes, but it will take time. Humanoids are coming. Look at Amazon warehouses and car manufacturers. Repetitive tasks are already being replaced.
Kasra Dash:
Teachers.
James Dooley:
Not short term. Long term, there will be more online learning and AI driven education. Governments will still keep teachers in place.
Kasra Dash:
Surgeons and nurses.
James Dooley:
Certain tasks, maybe. Short term, no. I would not want an AI humanoid performing surgery on me. Prescriptions and routine processes could change, but major surgery will stay human for now.
Kasra Dash:
Artists and creative writers.
James Dooley:
No. Creativity and originality matter. AI learns from existing information. It copies rather than truly innovates.
Kasra Dash:
HR managers.
James Dooley:
Around ninety percent could be replaced. HR is often rule based and repetitive. However, humans allow nuance. A human might overlook a mistake because of overall value. AI would follow rules rigidly. Some companies will still want human HR.
Kasra Dash:
My view is that AI will not completely take over. Human interaction is always required. Someone still needs to prompt AI and guide tasks.
Kasra Dash:
Is there anything else you want to add?
James Dooley:
People should be embracing AI employees. They are faster, cheaper, and intelligent. The goal is not to replace staff but to supercharge them.
James Dooley:
If AI handles tedious work, human staff can produce ten times more output. Businesses should explore AI employee platforms and understand how to use them effectively. AI is something people need to embrace, not fear.