Kasra Dash: Today we're going to be talking about whether AI employees will take away human jobs permanently. I am joined with James Dooley. It is a very touchy subject for some people, but what are your initial thoughts?
James Dooley: AI employees will certainly take a lot of human jobs. That applies mostly to repetitive tasks because AI brings so many benefits. AI never rings in sick. AI is fast. AI is cheap. AI is more intelligent than humans in many task-based situations. For that reason, why would you not replace certain people for repetitive jobs? However, as you know very well, Kasra Dash, there are certain jobs that AI will not be able to replace. Touch on the roles where AI cannot replace entrepreneurs or business owners.
Kasra Dash: In my opinion, if you are an innovator, AI will find it very hard to replace you. If we were to test this with a case study right now and asked ChatGPT or Claude to write an article on how to run up a hill, both articles would be very similar. But if you create a new innovative way to run up a hill, AI would not cover that. So if you are doing new things outside of what AI has already been trained on, it becomes very difficult for AI to replace your job.
James Dooley: Anything involving creativity or innovation will never be fully replaced. Another major point is that many humans simply do not want AI involvement. Some people will refuse to speak to an AI voice assistant. If they know an AI bot is answering the phone, they will hang up and insist on speaking to a real person. For that reason, some call centres will always need humans. There will need to be a choice: speak to an AI bot quickly or wait an hour to speak to a human. I personally would rather speak to the AI bot and get the answer quickly, but many people will refuse. So no, AI will not replace all jobs, especially innovators. But if your job is rinse and repeat, then yes, you are going to struggle moving forward.
Kasra Dash: I’ve got a quick fire round. These are predictions, not guarantees, but let's see what you think. Customer service representatives.
James Dooley: Yes. Not all, but most customer service roles will be replaced and many already are.
Kasra Dash: Accountants and auditors.
James Dooley: Certain tasks, yes. But chartered sign-off or auditing that requires compliance will definitely stay human.
Kasra Dash: Data entry clerks.
James Dooley: Absolutely yes.
Kasra Dash: Manufacturing and warehouse workers doing routine tasks.
James Dooley: Yes. Humanoids are coming. It will take time, but repetitive warehouse tasks will be automated.
Kasra Dash: Teachers.
James Dooley: Not short term. Long term there will be more online AI-powered education, but governments will keep teachers in place.
Kasra Dash: Surgeons and nurses.
James Dooley: Some roles yes, but not major operations. No one is trusting a humanoid with open-heart surgery yet. But prescription management or basic medical admin could be AI-driven.
Kasra Dash: Artists and creative writers.
James Dooley: No. Creativity draws from originality. AI repeats patterns. It does not innovate.
Kasra Dash: HR managers.
James Dooley: Around 90 percent could be replaced. But some people will want humans handling sensitive issues. AI cannot apply empathy or discretion.
Kasra Dash: I think with AI taking over human jobs, there is always going to be a layer of human interaction. You still need to prompt AI and tell it exactly what tasks to do.
James Dooley: Agreed. People should be embracing AI employees. They are faster, cheaper and more intelligent. They should supercharge existing staff, not replace them. If AI removes tedious work, human staff can increase output tenfold. People need to look at the benefits of AI employees and choose the right platforms to support their workflows.
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