Ep. 85: Clients Don't Remember What You Say

Ever wonder why clients don’t like it when you deliver bad news? It might be due to the difference between System 1 and System 2 thinking. Sometimes it’s not about what you say either. It may feel like there is a disconnect between you and the client's vision. In this podcast, we discuss: Create a Smoother Client Journey. Understand your clients' System 2 thinking. Guide them into System 1 thinking. Taking control of the narrative - When meeting a client for the first time, they may try to control the narrative. Who is the expert? Create confidence in clients. Help them see a positive outcome for their project. Enjoy, and let us know what you think! – Are you a builder? Do you want to be cutting-edge in your marketplace? Download Your Free Guide: https://go.bizvideo.com.au/the-ultimate-builder-guide