Culture, Purpose, Part-Timers, and Lean

In this part 4 of 4, Tom Root shares advice on adapting your culture…find a purpose. He shares how they orient and work with 500 part-timers over the holiday rush. And he discusses how open book management, the Zingerman processes/recipes all contribute to lean-like practices.
Tom is Managing Partner, Zingmerman’s Mail Order, continuous improvement leader and creator of a business maker space called Maker Works in Ann Arbor, MI.
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Music is “LA All Night,” GG Riggs, Courtesy of Shutterstock