Microsoft’s Issa Khoury talks to Louella about the evolution of printing in a hybrid work environment, focusing on Microsoft Universal Print. They discuss the importance of security, sustainability, and the integration of AI in modern print workflows. They track the transition from traditional on-premise print management to cloud-based solutions, emphasising the need for print industry organisations to adapt to changing customer demands and technology advances. 🌐 Find out more about Microsoft U...
May 05, 2025•25 min•Season 11Ep. 10
As Konica Minolta marks the twentieth anniversary of the launch of bizhub technology, Olaf Lorenz joins Louella Fernandes to reflect on the shifts that have taken place since its inception. They discuss the move from traditional output devices to integrated input devices that support digitisation and AI workflows. Sustainability challenges, customer priorities, and the future of print in a digital world are also discussed. 🌐 Learn more about Konica Minolta bizhub technology at https://www.konic...
Apr 28, 2025•29 min•Season 11Ep. 9
In this episode, MyQ’s Head of Business Consultancy Mark Asbridge talks to Louella Fernandes about the evolving print industry landscape, focusing on personalisation and customisation, MyQ’s successful growth and future strategies, and the impact of cloud technology. They discuss the differences in cloud adoption between SMBs and enterprises, post-pandemic print volumes, and the integration of AI in scanning workflows. Mark highlights MyQ’s unique market position and sustainability commitment. �...
Apr 21, 2025•28 min•Season 11Ep. 8
Nathan Thomas and Paul Birkett of Ricoh join Louella Fernandes to discuss the challenges and opportunities of modern workplace transformation. They explore the evolving concept of workplace experience, the integration of technology, the importance of sustainability, and the role of data in optimising workplace environments. Nathan and Paul highlight Ricoh’s innovative approaches to developing office spaces that foster collaboration and enhance employee engagement. 🌐 Discover Ricoh Europe’s work...
Apr 14, 2025•34 min•Season 11Ep. 7
In this episode of In the Spotlight with Quocirca, Mark Kouwenberg of MPS Monitor and Richard Barfield of Zebra Technologies join Louella Fernandes to explore the growing opportunities for label printing in managed print services (MPS). They explain the boom in demand for label printing driven by ecommerce growth and the opportunity for MPS providers to replace often outdated incumbent devices with more secure, resilient devices. With label printing in a growth phase, Mark and Richard explain ho...
Apr 07, 2025•38 min•Season 11Ep. 6
In this episode of In the Spotlight with Quocirca, Louella Fernandes discusses the enduring role of print in the modern workplace, particularly in the context of hybrid work environments. She is joined by Mike Reynolds and Ben Roberts from Tungsten Automation to explore the challenges organisations face with legacy print infrastructures, the importance of securing print environments, and the benefits of adopting cloud-based solutions like Printix. The conversation highlights the impact of AI on ...
Mar 31, 2025•39 min•Season 11Ep. 5
In this episode, Louella Fernandes speaks with Jim La Roe, CEO of Symphion, about the critical importance of print fleet cybersecurity and the company’s innovative offering of print fleet cybersecurity-as-a-service. They discuss the common, but often-overlooked vulnerabilities associated with printer endpoints and how print security has evolved along a proprietary path, as well as the challenges large enterprises face in maintaining and monitoring print security. Jim shares how Symphion addresse...
Mar 24, 2025•31 min•Season 11Ep. 4
In this episode, Louella Fernandes speaks with Jordan Darragh, CEO of PrintReleaf, about the role of carbon offsetting in the print industry. They discuss the journey of PrintReleaf, the significance of understanding print-related carbon footprints, and the challenges of navigating sustainability conversations. The discussion also highlights the differences between verified and certified carbon offsets, the demand for transparency, and the growing role of solutions for commercial printing in the...
Mar 17, 2025•26 min•Season 11Ep. 3
In this episode of In the Spotlight, Louella Fernandes speaks with Quentyn Taylor from Canon Europe about the evolving cybersecurity landscape. They discuss the impact of AI on both attackers and defenders, common misconceptions in information security, and the challenges faced by IT teams – including addressing vulnerabilities in the often-overlooked print network. Taylor emphasises the importance of visibility, monitoring, and multi-factor authentication, while also addressing the future impli...
Mar 10, 2025•33 min•Season 11Ep. 2
In this episode of In the Spotlight with Quocirca, John Bruno, COO of Xerox, discusses the strategic acquisition of Lexmark as part of Xerox’s reinvention strategy. The conversation covers the rationale behind the acquisition, the importance of strengthening Xerox’s core print business – and how Lexmark’s portfolio of products and services fits in – and the integration of IT services and digital solutions. John emphasises the company’s commitment to listening to client needs and adapting to the ...
Mar 03, 2025•17 min•Season 11Ep. 1
Kyle Murray, VP Product Development and Manufacturing, and Danny Molhoek, VP Sales EMEA, join Louella to discuss the challenges of achieving sustainable product innovation in the current market. They explore: · Today’s print market influencers and evolution · Why device innovation is critical in a mature market · The value of simplicity, versatility and sustainability and how Lexmark’s 9-series MFPs benefit customers · Device longevity, remanufacturing and regulations · Broader Lexmark sustainab...
Feb 02, 2025•26 min•Season 10Ep. 4
Jason Cort, Director of Product Management and Marketing at Sharp Europe, joins Louella to explore the cybersecurity challenges small and medium businesses face. Drawing on newly published research, they discuss: •The current cyberthreat environment for SMBs and why they’re especially vulnerable •Regulatory changes that put further pressure on SMBs •Employee-related cyber risk and the lack of effective awareness training •Quick wins that SMBs can implement to increase cyber resilience Learn more...
Jan 24, 2025•32 min•Season 10Ep. 3
Darren Cassidy, President of Western Europe, joins Louella to share how Xerox is driving data innovation throughout its business, products and services to unlock its value for clients. They explore: · The Xerox Reinvention Strategy · How Xerox is addressing legacy brand perceptions through brand partnerships with cutting-edge innovators like Aston Martin Formula 1 · Why unlocking and managing unstructured data supports a wealth of use cases to get data working for customers · Data’s power to dri...
Jan 20, 2025•26 min•Season 10Ep. 2
Artificial Intelligence and sustainability are two of the hottest topics in 2025. Far from being separate issues, they are highly interdependent. AI can address enormous challenges, including sustainability, but its deployment must take account of environmental impacts. In this special episode, Louella puts HP’s MD Northern Europe Neil Sawyer and Sustainability Lead UK&I Nancy Powell In the Spotlight to discuss the Intersection of AI and Sustainability . They explore customer perceptions and...
Jan 13, 2025•29 min•Season 10Ep. 1
In the Spotlight with Stu Brookes and Keith O’Brien, PaperCut In the final episode of series 9, Stu and Keith join Louella to discuss recent announcements from PaperCut’s global partner summit and their views on the changing landscape for cloud printing. Stu and Keith discuss the changing dynamics of the print market in the K-12 education sector and the rapid adoption of PaperCut’s cloud print software as schools seek to reduce the risk and cost of server management and improve efficiency are tu...
Jul 28, 2024•39 min•Season 9Ep. 7
In this episode, Louella talks to Josh about Pharos’ new strategy around PrintOps, its strong heritage in the sector, and how it is looking to accelerate its lead in the enterprise space. Josh discusses the specific challenges for maintenance and uptime of print within large enterprises, introducing the PrintOps concept and how it is disrupting the print management as a new category oriented around people, not devices. He explains the people-centric, dynamic and highly connected approach that re...
Jul 23, 2024•31 min
In the Spotlight with Steve Inch, principal strategist for print security and product management at HP In this episode, Steve and Louella discuss print security, HP’s approach to zero trust print architecture, and its unique security solutions. Steve talks about the importance of keeping customers future-ready in the face of cyber threats, and how the business seeks to innovate in security solutions and services, driving new standards in the industry. He explains innovations such as secure encry...
Jul 15, 2024•42 min•Season 9Ep. 5
John and Louella discuss Xerox’s reinvention strategy and John’s views on changing customer and market dynamics. John recaps the workplace evolution from building-centred businesses to hybrid workplaces leveraging a distributed workforce post-pandemic and explains how this has driven Xerox to become a more responsive, services-led, software-enabled company with a larger partner ecosystem. Xerox recognises it can’t rest on its laurels where its channel is concerned. The business is investing in p...
Jul 08, 2024•35 min•Season 9Ep. 4
This episode sees Arjan and Louella discuss Lexmark’s strategy, sustainability approach, and future expectations as it introduces its own A3 MFP range. Arjan explains how Lexmark’s market approach focuses on industries where print is still critical to operations. He outlines the company’s diverse customer base, key sector expertise, and how it meets client needs with a combination of direct engagements and channel partner support, leading to high customer retention rates.Louella and Arjan discus...
Jun 14, 2024•38 min•Season 9Ep. 3
As the traditional print industry strives to meet changing customer needs, diversification and transformation are key. In this episode, Apogee CEO James Clark explains how the company has successfully made the transition into IT services.James notes the core skills Apogee possesses that are transferable to broader managed IT services and how taking a best-of-breed vendor approach helps the company create business value for customers.Louella and James discuss the challenge of adapting MPS sales m...
Jun 08, 2024•46 min•Season 9Ep. 2
Louella and Will discuss how Datasec is bringing identity-native infrastructure management to the print industry. Will introduces the company’s approach towards supporting a world that is secure, but not encumbered by passwords and the risks associated with sharing secrets across an open internet. He explains the challenge customers face in adapting a zero trust approach to secure shared print devices on the network.He outlines Datasec’s “Smart document exchange” approach to extending security c...
Jun 01, 2024•36 min•Season 9Ep. 1
Louella is joined by Issa Khoury, program manager for Microsoft Universal Print, to discuss the security, cost, and complexity challenges of traditional on-premise print. With continuing demand for hybrid, flexible working environments, legacy print infrastructure is increasingly becoming a headache for IT managers. Cloud printing is one solution, but until recently it has struggled to take off – partly due to lingering security concerns among customers.Microsoft Universal Print resolves these c...
Mar 25, 2024•35 min•Season 8Ep. 7
Canon’s Peter Bragg joins Louella to talk about sustainability and how the company’s strategy has evolved. Peter explains how the company’s own environmental targets and customer demand for sustainable products and services are shaping strategic and operational activity.Louella and Peter discuss CO2 targets and the role of regulation, such as the Corporate Sector Reporting Directive, in driving strategy forward with transparent reporting on a range of ESG measures. Peter also provides an insight...
Mar 18, 2024•39 min•Season 8Ep. 6
Join Louella and HP’s Global Head of Security, Ian Pratt, as they discuss HP’s advances in endpoint security through threat containment and endpoint isolation.Ian explains how HP’s security strategy has evolved from a hardware/firmware focus to a holistic approach that secures OS, applications, user data, and content, providing the best security on the endpoint through HP Wolf Security.Threat containment is a key benefit of HP Wolf Security, using virtual machines to limit the ability of attacke...
Mar 14, 2024•36 min•Season 8Ep. 5
Mike Puglia, General Manager of Security Products at Kaseya joins Louella to discuss the managed services opportunity for MPS providers in security.As many traditional MPS providers seek to transition to offer broader IT and security services, challenges can emerge across skills and expertise recruitment in a very competitive market. Mike and Louella discuss how the market has evolved and emerged through acquisitions, and sector culture change.They look at how automation can be used to manage cu...
Mar 11, 2024•41 min•Season 8Ep. 4
Jason Cort from Sharp Europe and Gavin Rawson from Bitdefender join Louella to discuss security for SMBs and the partnership between Sharp and Bitdefender.With SMBs facing a fast-changing range of threats to their endpoints, and attackers using tools such as AI to make their campaigns more sophisticated, it’s not surprising that Sharp research shows 2 in 3 European businesses feel anxious about security and ill-equipped to handle a breach. Jason and Gavin explain how Bitdefender’s anti-malware S...
Feb 28, 2024•28 min•Season 8Ep. 3
Mike Scrutton, director of print technology and strategy at Adobe, joins Louella to discuss Adobe’s print technology innovations and how Adobe PDF – which is now officially an ISO Standard – has been key to its driverless printing model. In this fascinating and wide-ranging episode, Mike explains Adobe’s mission to make publishing accessible to all, and how security plays an important part in today’s hybrid, on-demand world.Mike and Louella also discuss the potential of AI to empower creativity ...
Feb 23, 2024•38 min•Season 8Ep. 2
Louella and guests Mike Harris and John Villegas from Elatec discuss how to improve print security in highly flexible, hybrid work environments, and how the print channel can develop a stronger security sales proposition. With Quocirca research showing that print remains an important part of most organisations and 60% of data breaches relating to insecure printing practices, how can businesses ensure their printed data is protected, how can RFID technology solve print security challenges, and ho...
Feb 14, 2024•33 min•Season 8Ep. 1
Steve Pearce, Group Head of Marketing at Kyocera joins Louella to talk about the phenomenon of ‘greenhushing’ and why some companies lack the confidence to talk about their genuine environmental achievements.Steve underlines the importance of making customers, colleagues, prospects and future employees aware of the sustainability performance of the business, and how bringing channel partners on the journey is proving successful.Louella and Steve discuss the lack of transparency over the impact o...
Nov 13, 2023•42 min•Season 7Ep. 5
In this edition of In the Spotlight with Quocirca Louella is joined by Joerg Hartmann, MD of Konica Minolta Germany and Austria, to discuss sustainability, security, AI, and other trends in the print industry.Konica Minolta is focused on a net-zero goal for 2050 through a mix of internal measures and technological advances. The company is seeing sustainability rise up the purchasing agenda and regulations such as CSRD influencing decisions.Joerg discusses how the industry needs to manage the tra...
Nov 06, 2023•24 min•Season 7Ep. 4
