Building Sustainable Pharmacist-Led Clinical Services: Payment, EHR Optimization, Patient Trust, and Managing Workloads

In this episode, produced in collaboration with the ACCP Ambulatory Care PRN, host Stuart T. Haines speaks with Drs. Jacqueline Cleary (Albany College of Pharmacy), Crystal Zhou (UCSF), and Briana Murray (Chase Brexton Healthcare), following their 2025 ACCP Annual Meeting session, "Unlocking the Future of Ambulatory Care." The panelists discuss innovative reimbursement strategies—value-based care, shared savings, MTM, and incident-to billing—across a variety of settings. They share practical approaches to advocating for EHR optimization, building patient trust in non-traditional sites such as barbershops, and structuring sustainable collaborative practice agreements that balance patient access with pharmacist workload.