EP726: With a focus on the customer, what comes next in digital banking?

Ben Goldin Founder & Chief Executive Officer, Plumery

How have established financial institutions and challenger banks adapted to changing customer expectations and composable banking? Digital banking solutions can be built quickly but fast doesn’t necessarily mean attractive to customers. We are now entering the third generation of digital banking, moving from basic banking functionality to more sophisticated digital experiences and on to hyper-personalised, AI-driven, and contextually aware banking services. Robin Amlôt of IBS Intelligence speaks to FinTech veteran Ben Goldin, Founder and CEO of digital banking platform Plumery.