Send us a text This week we break down a year's worth of fantastic episodes! With so many great nuggets throughout the year, it was hard to pick out just a few so this episode wasn't 3 hours long! However, I think we did a pretty good job of picking out some of the most tangible tips, that when implemented, can make a big impact on your business in 2022. We got into: The 7 powers that control the outcome of every home service busienss Having a higher purpose for your business goals The most impo...
Dec 15, 2021•42 min
Send us a text Jason Walker has a true story of working his way to the top. Starting out as a warehouse shop cleaner, he’s also had the roles of a Duct Cleaner, Install helper, Parts Manager and Comfort Advisor. In his first year in sales, he sold $2.2 million, and every year after sold over $3 million per year. His biggest shift came when he stepped out from under the rock and shared his gift with the HVAC industry. He is the host of the podcast HVAC Masters of the Hustle, and the owner of HVAC...
Dec 08, 2021•1 hr 16 min
Send us a text Heather Bargender has worn many hats in her time. She helped a steel company go from $17M to $64M before navigating a sale. Had a brief stint in the residential building market. Started her own accounting business working with the trades. Before finally taking a role as the CFO at Sky Heating, AC, Plumbing & Electrical. During that time, she recognized what most trade-based businesses don’t understand: that accurate financials and efficiency lead to better management of a busi...
Dec 01, 2021•1 hr
Send us a text It took Russel Furr 19 years of being in the industry before he started his own business. And it was borne out of frustration! See, his market isn’t that big; only 18,000 people… and he noticed a glaring gap: most, if not all, of the companies there lacked customer service first as a priority. So, Culpeper Home Services was born, a modern plumbing company that focuses on the customer experience above all else. Fast forward 3 years, and he is on pace to finish 2021 with over $3M in...
Nov 24, 2021•1 hr 12 min
Send us a text Brandon Stowe has been in the HVAC industry for his entire life, starting out working with his Grandfather as a kid cleaning condensers. The ride hasn’t always been easy for Brandon. Learning from his past mistakes in business, he is charting an aggressive and existing new path forward. Today, he is the owner of CrackJack Home Services, a multi-state company that has aggressive growth plans for the future. Going to have a wide variety of topics, from mergers and acquisitions to sa...
Nov 17, 2021•1 hr 13 min
Send us a text Lori Tschohl is no stranger to owning a business. She started with a McDonald’s franchise that did $10M/year, decided she wanted to retire so she sold it but then got bored of travelling so she bought not one but TWO Pandora franchises, decided she didn’t want to travel to those locations as much, so she then decided to start an HVAC company in her local area. (Run-on sentence, I know). Their HVAC business started out as solely commercial work, and after 5 years they made the move...
Nov 10, 2021•1 hr 7 min
Send us a text Today’s show marks our one-year anniversary (ish) of the show! I say -ish because we didn’t even have a show name other than “hey let’s drink whiskey and shoot the shit with people live on Facebook”. And here we are… 1 crazy year later! Rather than hear us gush about how much we love y’all, we decided to one of our very first guests, Trent Booth! What can you start, stop, and keep in your business? do you feel like there is a space to be vulnerable with the people who are working ...
Nov 03, 2021•1 hr 17 min
Send us a text Britney Weaver got her start in the HVAC world about a decade ago as a dispatcher. From there, she grew into a role as the lead maintenance coordinator and eventually became the General Manager at Lead Nina - an HVAC Sales Training company. Having been on the other side of the desk, her passion is in helping owners and technicians grow their business from a foundational point of view. Fun fact: she has 6 kids! With a different perspective than many, it will undoubtedly be a fun co...
Oct 27, 2021•58 min
Send us a text After spending 10 years in the restaurant industry, Jerry Rollins got into sales with a window, siding, roofing and door company. Honing his craft there, he took his skills over to HVAC sales full-time. After 6 years of being a top salesperson there, he decided to get into sales training full-time. In addition, he is the host of ToolShed, a training show for the skilled trades, and is centered around a total giveback to the industry. Excited to dive in and chat sales, training and...
Oct 21, 2021•59 min
Send us a text Jeff Packard is the owner of One Stop Heating & Air, a Utah-based company, that is on pace to complete 2021 with total revenues of $3.5 million. Not too shabby for having started his business in 2018 with just him and a truck. Today, he has over 15 employees. It hasn’t always been an easy road for him to get to where he’s at and is eternally grateful and fortunate to be where he is at today. He has a love of people, and his superpower in growing his business is being able to c...
Oct 14, 2021•51 min
Send us a text Have you ever thought “should I start my business over again?” And if you have, how do you do it? Well, that thought happened to Stacy Fore. See, they had built their business with a bad culture to start and the only way to fix it was to scale their business back down to the basics. Strip it all away. From there, they implemented a series of changes and rebuilt their business with the right pillars in place. The biggest pillar? Culture. Excited to dive in to hear their story and t...
Sep 29, 2021•1 hr 7 min
Send us a text Jonathan Bannister is the founder and CEO of Cornerstone Marketing Solutions, a top-tier full-stack marketing company that specializes in the HVAC (and home services) industry. Coming with over 8 years of experience, he's on the cutting edge of some new breakthroughs to help home services companies rapidly grow their marketing dominance. Pour one and take some notes! Why should you hire a specialized marketing company? What are some new ways people can generate clients with market...
Sep 22, 2021•35 min
Send us a text Brian Cohen is the lead Business Strategist with SF&P Advisors. They are a full-service business valuation, accounting, research, financial analysis and success strategy firm dedicated to mergers and acquisitions in the HVAC and plumbing space. That was a mouthful, but here’s what you need to know: the sale of your business is one of the biggest decisions you are going to make. Wouldn’t it be nice to know if you are getting fair value for your hard-earned work? But how do you ...
Sep 15, 2021•59 min
Send us a text Forward Is A Way Of Life. That is the motto for Amanda Triolo over at Grasshopper Heating and Cooling. It wasn’t always that way. In fact, when she took over the business it was a commercial install-only company with 3 employees. Then the spring of 2020 happened and she had to pivot her business or face the real reality of not having a business. Today, they are a team of over 17 people, went through a complete rebranding process, focus entirely on residential, and have hit an asto...
Sep 09, 2021•55 min
Send us a text Anthony Perera is no stranger to business success. Having started and sold three companies in three different niches prior to starting Air Pros, he knows a thing or two about radically scaling a business. That is why in just 4 years he’s taken Air Pros USA to a $50M per year company with no plans on stopping (soon, with a recent acquisition, will be $100M (!) per year), and was recently named the #1 Fastest Growing Company in South Florida. He has also been named as an honoree in ...
Sep 01, 2021•45 min
Send us a text 31 years ago Greg McAfee started his business with $274 and a truck. Today, McAfee Heating and Air is a multi-million dollar company and is now one of the top HVAC companies in the midwest. He is also the best-selling author of “Build And Grow Your HVAC Business” and a regular contributor to both DucTales Magazine and the HVACR Business Magazine. He is a master at creating a winning company culture, as his business has been named as one of the “Best Places To Work” in his town of ...
Aug 25, 2021•57 min
Send us a text With close to two decades in the HVAC industry, Sam Wakefield has seen it all. Starting out as an attic rat and working on an install crew, he quickly learned he wanted to be on the other side of the table: selling the jobs versus installing them. As many of us feel, he was gripped with fear, doubt, and anxiety of someone rejecting him and telling him no. He invested in himself and changed his mindset to change his circumstances. Now, he fully understands why customers get heated ...
Aug 18, 2021•1 hr 5 min
Send us a text Tall Paul has been around the HVAC industry for well over a decade. Starting out as a territory rep for Lennox, he moved through various roles while fine-tuning his craft. Today, he is the co-host of To The Point Home Service Podcast; and is the VP of Sales with Contractor Commerce, which is an easy-to-use eCommerce platform for contractors. Having interviewed top leaders in the home services industry, along with his knowledge of marketing for home service businesses, this episode...
Aug 11, 2021•1 hr 1 min
Send us a text Travis Smith is the second-generation owner of Sky Heating, AC, Electrical, and Plumbing, based out of Portland, Oregon. His journey started out with Sky Heating being predominantly (85%) focused on the new construction side of the business, but along the way, they completely changed their model and removed new construction altogether. An interesting move that I am sure will be a topic on the show. Another topic? How to successfully add in additional lines, such as plumbing and el...
Jul 28, 2021•1 hr 6 min
Send us a text Greg Fox is the owner of Fox Family Heating and Air, a family-owned and operated business based out of Rancho Cordova and serving the Sacramento Valley area. Along with his wife Melissa, they have built a world-class business by being fast, honest, and friendly with a unique knack for being heavily involved with both the customer experience and the business operations. Fun fact: they have a YouTube channel with over 30,000 subscribers! Plus, when he moved to California he has $10 ...
Jul 21, 2021•1 hr 16 min
Send us a text In today’s show, Evan and Thaddeus ask the question: how you can ride the summer success into the slow season? Well, now you know! We break down: How do you maximize every service call? Is there a good way to capture information? What is the last book you read, and what was the lesson? What’s something horrible that everyone should try at least once? What are the best SOP’s to create? Is there a good way to make decisions? What can being a parent teach you about running a business...
Jul 14, 2021•37 min
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Jul 07, 2021•54 min
Send us a text Sam Matsuk is the co-founder of Top Line Heating and Air, based in southeast Pennsylvania. Sam, like many business owners, was a technician first. In his first month in business, he soon realized what goes into making a business successful, and it was very much fake it till you make it. Dialling in their SOPs and marketing, they were able to finish 2020 off at around $1.5 million, finishing their first calendar year at $2.2 million, and are now pacing to be at $7 million after 2 f...
Jul 01, 2021•52 min•Ep. 31
Send us a text Jeff Tauzin is the owner of Dougs Service Company. Founded in 1988 by his father, Jeff took over operations in 2005 after being around the HVAC industry his entire life (his grandpa even had a business!). The wow factor here: they are on pace to do $6 million in 2021 with a general population of around 250,000 people (they are based in a town of just 11,000 people!). How to run a business with family? What is the best practice in hiring family and friends? If you could go back in ...
Jun 23, 2021•48 min
Send us a text We are blessed to have none other than UNCLE JOE! The legend himself, on the show today! For those that don't know Joe Crisara, he has been in the trades for 44 years and is America's service sales coach training over 7000 technicians on his Pure Motive Serivce™! Starting out as a plumbing and HVAC tech before owning his own company. It was through his own struggles that he learned how to create real value for customers and present it in a way that makes it irresistible. We got in...
Jun 16, 2021•1 hr 16 min
Send us a text Ismael J Valdez is the owner of Nexgen Air Conditioning Heating and Plumbing, a company that he grew to $30 million per year in just 4 years, and is currently on pace to do $60 Million (!) this year. He is a firm believer in making educated, data-based decisions to move your business in the right directions based on intel, not just hunches. In addition, he is a steward to tracking a few key KPIs. We got into: How can you be a master of your HVAC business? What is the biggest mista...
Jun 09, 2021•1 hr 3 min
Send us a text Heather Ripley is the founder of Ripley PR, a global public relations firm specializing in helping home service businesses promote and advocate for your business. Named by Forbes as one of America’s Best PR Agencies AND having been recognized by Entrepreneur Magazine as the Top Franchise PR Agency three years in a row! She is also the best-selling author of Next Level Now, which educates you on why PR is more than just responding to the ‘bad things’ that come your way; it means th...
Jun 02, 2021•46 min
Send us a text Victor Rancour is a man that needs little introduction in our industry. He is the owner of Absolute Airflow and co-founder of Service Hero. He is best known for taking Absolute Airflow from scratch to over $20 million in revenue in 24 months and growing from 1 to 54 employees in the same amount of time. At Service Hero they offer home service marketing and training, including a fantastic new app which you can check out in the link below. With all this going on it’s no wonder he ha...
May 19, 2021•1 hr 6 min
Send us a text Nate is the author of the Home Comfort Book and the founder of HVAC 2.0. Hailing from Cleveland, his goal is that everyone who comfortable, healthy, and renewably powered home should be able to have one. They're not building out a system HVAC contractors to be able to do the same for the clients without hurting their business, but rather improve their business. HVAC 2.0's Prime Directive is to provide excellent experiences for both contractors and their homeowner clients. What is ...
May 12, 2021•1 hr
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May 05, 2021•1 hr 3 min
