070: Upgrading Your Level of Service with Rebecca Morgan
Episode description
Author Rebecca Morgan shares how you can provide the best service to your customers – internal and external.
You’ll Learn:
- Overlooked tactics to better serve your customers
- The step-by-step of calming upset customers
- How to deal with workplace conflict
About Rebecca
Rebecca Morgan, CSP, CMC, is an international speaker, trainer and consultant specializing in creating innovative solutions for workplace effectiveness challenges. She’s appeared on 60 Minutes, Oprah, the Wall Street Journal, National Public Radio and USA Today as well as international media.
Rebecca is the bestselling author of 26 books, including Calming Upset Customers, Grow Your Key Talent, Remarkable Customer Service … and Disservice and her just-released book, Extraordinary Leadership Lessons from Everyday People.
She partners with clients to accomplish high ROI on their key-talent development projects. Since 1980 she’s transformed executives, managers, salespeople and customer support staff into much more effective workplace contributors.
Items Mentioned in this Show:
- Website: www.rebeccamorgan.com
- Book: Remarkable Customer Service… and Disservice by Rebecca Morgan
- Book: Calming Upset Customers by Rebecca Morgan
- Book: Making a Living Without a Job by Barbara Winter
- Book: Excuse Me, Your Life is Waiting by Lynn Grabhorn
- Book: Extraordinary Leadership Lessons from Everyday People by Rebecca Morgan
View transcript, show notes, and links at https://awesomeatyourjob.com/ep70
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