How to Get Hotel Guests to Come Back with Shep Hyken
Sep 21, 2021•1 hr 2 min
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more
Episode description
Welcome back to the HospitalityMD podcast! This week we welcome Customer Service and Customer Experience expert, Shep Hyken, to the show! Shep shares some great stories and even better advice for hoteliers everywhere.
Do not forget to pick up his new book "I'll Be Back" on Amazon today: https://amzn.to/3EzMkEl
Follow Shep on LinkedIn: https://www.linkedin.com/in/shephyken/
Be sure to connect with HospitalityMD on our socials here: www.solo.to/hospitalitymd
For the best experience, listen in Metacast app for iOS or Android