The Team is a creative branding agency who have worked with a range of globally recognisable operators. Cliff Ettridge, Partner at The Team joins us to discuss all things branding; from the importance of ensuring consistency in the employee lifecycle to obtaining and understanding brand-relevant data in real-time. Cliff highlights the many pitfalls that businesses fail to see in their approach to branding and shares some invaluable insights that will help you to create a more unified and genuine...
Feb 27, 2019•57 min•Ep. 20
Kamila Sitwell, leading hospitality blogger, author of Bespoke and Co-Founder of Kolibri Drinks joins us to discuss some of the most prevalent yet underutilised trends we are seeing in hospitality today. Kamila talks about the process of designing and implementing bespoke hospitality experiences; from the deep psychological reasons behind the public desire for customisation to how operators of any size can start to wow their guests through personalised experiences. This is an episode is for any ...
Feb 10, 2019•1 hr•Ep. 19
We paid a visit to the London-based Georgian House Hotel to speak with General Manager Adam Rowledge. In this episode, Adam discusses the story behind this multi-award winning hotel, from creating a great employee to providing some truly unique forms of guest entertainment. Adam also shares his personal journey through hospitality, thoughts on the current industry climate and advice to those looking to start a career in hospitality! This podcast uses the following third-party services for analys...
Jan 22, 2019•54 min•Ep. 18
David Owens, Founder and CEO of Let's Operate joins us for episode 17 of the Hospitality Mavericks Podcast. Let's Operate is a boutique technology advisory and insight consultancy firm that helps enterprises to harness technology to optimise efficiency and leverage data to fuel future growth. In this episode, David discusses topics that are becoming increasingly integral to operating successful hospitality businesses, including technology, scaling, data, online ordering and delivery. This podcas...
Dec 20, 2018•1 hr 2 min•Ep. 17
Patrick Smith, CEO of Adwaiz joins us to discuss everything social media related in the world of hospitality. For those that don't know, Adwaiz is a 23 employee strong social media agency specialising in content creation, social media management, influencer marketing, paid social and more. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
Nov 27, 2018•43 min•Ep. 16
Anthony Prior, the MD of Bagelman joins us to share his transition from the music industry to managing and expanding one of Brighton's most loved breakfast and lunch destinations. In this episode, Anthony shares the process of transforming Bagelman's culture, moving towards a more plant-based offering and Bagelman's uniquely inclusive recruitment process. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
Nov 14, 2018•47 min•Ep. 15
In Part 2 of our podcast with Karl Jones, we discussed how the demands of working in the hospitality sector have changed over time, why he's is in favour of Deliveroo despite the high fees that come with the partnership, whether technology is hospitality's saviour and the biggest mistake that people make when running their own hospitality business. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
Oct 31, 2018•39 min•Ep. 14
There are many reasons why Moshimo could be seen as a unique operator within the realms of hospitality. Whether it be the multiple kitchens present in the restaurant, all delivering unique Japanese favourites with a Moshimo twist, the world-famous, celebrity-backed Fishlove campaign, which has raised huge awareness of overfishing issues across the globe. Or, Karl Jones's unique willingness to continuously refine what and how Moshimo do what they do. This part one of our two-part conversation wit...
Oct 17, 2018•45 min•Ep. 13
Mark McCulloch, the CEO of Multi Award Winning Food & Drink focused brand, marketing, digital and marketing agency WE ARE Spectacular shares his story and marketing wisdom in the latest Hospitality Mavericks podcast. Mark identifies some of his favourite operators from within the industry whilst also providing some invaluable tips for building a brand in hospitality. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy...
Sep 27, 2018•42 min•Ep. 12
Andrew Mosley, General Manager of The Grand Brighton provides us with an overview of the 8 years that he has been the General Manager of the most iconic hotel in Brighton, England. Andrew discusses the greatest contributors towards The Grand's success, including empowering staff to take action, getting the right management culture in place and the ways to build and communicate strategy throughout the business. This podcast uses the following third-party services for analysis: Podcorn - https://p...
Sep 01, 2018•42 min•Ep. 11
Andreas Karlsson, the CEO of Sticks'n'Sushi joins us to discuss how Sticks'n'Sushi is making their mark in London's restaurant scene and beyond. Bringing some really insightful perspectives and practical pieces of advice, Andreas shows just how much he believes that mastering internal execution is the number one ingredient to success in the hospitality industry. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
Aug 01, 2018•36 min•Ep. 10
Noam Kostucki, author, mentor, public speaker and the founder of HiR shares his extraordinary journey of bringing his jungle culinary experience 'HiR Fine Dining' to life in the Costa Rican jungle. Noam explains how he brought this unusual concept to life, the philosophy behind the food and why he couldn't settle for a 'conventional' kitchen. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
Jul 29, 2018•35 min•Ep. 9
We had the opportunity to speak with Julia Gometz about the power of having a 'brandful' workforce. Julia is a global thought leader, practitioner in people strategy and author of The Brandful Workforce. Julia highlights what it means to have a brandful workforce, how businesses can create a branful workforce and how it can impact business performance and sustainability. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy...
Jul 18, 2018•29 min•Ep. 8
Alastair Gordon, the UK Operations Director of Ole & Steen describes the process of bringing the Danish bakery chain Lagkagehuset (Ole & Steen)to the UK. He explains the strategic adjustments that were necessary for the London market, the main lessons he encountered from the scaling process and why it is crucial to get the right people on board from the beginning. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy...
Jul 05, 2018•29 min•Ep. 7
Joe Cripps, the Co-founder and MD at Trail joins us to discuss his experience of being a hospitality freelance consultant, how Trail can provide daily benefits to employees and customers and why operators need to be efficient, productive and innovative in the fast-paced sector of hospitality. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
Jun 13, 2018•25 min•Ep. 6
We sat down with Søren Iversen, the COO of Ziik. Ziik is an internal communications work app that empowers employees, simplifies communication and ensures GDPR compliance. Søren does a great job of summarising GDPR, the challenges and opportunities it brings businesses and how Ziik can create value for their clients within the hospitality sector and beyond. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
May 21, 2018•30 min•Ep. 5
Here is the first podcast featuring our guest John Haite, the founder of Love Hospitality. Love Hospitality is a recruitment company that specialises in finding the top talent for hospitality businesses. With 15 years in the hospitality sector, John has encountered the varying challenges that hospitality operators face and understands the importance of finding the right people for your business. He shares his current take on recruiting in this particularly difficult climate. This podcast uses th...
May 02, 2018•20 min•Ep. 4
This podcast is featuring Ivan Brewer - a true expert in restaurant profit. Hear his thoughts on the industry, including key challenges, the role of technology in the sector and third-party food delivery platforms. He is a strong believer that the hospitality industry is deserving of a new approach and we agree... This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
Apr 11, 2018•30 min•Ep. 3
Welcome to the second Hospitality Mavericks Podcast featuring Mariam French- an entrepreneur who is in the early stages of bringing her groundbreaking sausage company to life. We had the pleasure of chatting with Mariam about her journey to date, plans for approaching leadership and technology in her new venture and which industry mavericks inspire her to do what she does. Happy International Women's Day! This podcast uses the following third-party services for analysis: Podcorn - https://...
Mar 07, 2018•24 min•Ep. 2
Welcome to the very first Hospitality Mavericks Podcast! We had the pleasure of interviewing Griff Holland, one of the co-founders of Friska- an ethical and healthy fast-food chain on a social mission. We spoke to Griff about the ups and downs of his Friska journey, hospitality themes and predictions, and whether robots of the future can “make you feel good”. We hope you enjoy! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy...
Mar 06, 2018•25 min•Ep. 1
