In this episode, Jeff Tisdall , Chief Business Officer at Accor One Living and the company's Global Head of Mixed Use, joins us to share the opportunities and challenges in hospitality-branded residences and mixed-use developments. Listeners will learn about: The expanding market for hospitality services beyond traditional hotels and how it's reshaping the industry. The concept of hospitality-branded residences and the unique approach Accor takes to innovate in this space. The direct and indirec...
Mar 13, 2024•29 min
In this episode, Alex Walterspiel , Co-President and Chief Operating Officer of Sensei , shares what it takes to provide exceptional hospitality focused on wellness to the most discerning guests in the world. Listeners will learn about: The Founding of Sensei : Discover the origins of Sensei , co-founded by Larry Ellison and Dr. David Agus, and their mission to impact the world by preventing illness and improving health. Customized Guest Experiences : Understand how Sensei tailors each guest's s...
Mar 12, 2024•19 min
Ben Wolff is the co-founder and developer of Onera (IG: @ StayOnera ), a luxury treehouse resort in the Texas Hill Country. His experiential hospitality firm, Oasi , develops and manages a portfolio of landscape resorts, boutique hotels, and luxury retreats. In this episode, he shares what he sees holding innovation back in hospitality, how investment is changing in our industry, how shifts in booking behavior are guiding his marketing, strategies for operational efficiency, and trends in demand...
Mar 11, 2024•24 min
In this episode, we're joined by David Arraya , an international hotelier, globe trotter, coach, and speaker. Listen now to learn about: Navigating Career Ambitions : The delicate balance between ambition and patience, and how to manage the consequences of career decisions. Building and Maintaining Relationships : Gain insights into the importance of keeping in touch with colleagues and handling professional transitions with grace. Overcoming Distractions : Discover strategies to combat the addi...
Mar 11, 2024•28 min
Do you want to sleep better - and help your guests sleep better? I'm hearing more and more people talking about this now, and hospitality providers are in the perfect position to help people sleep better - but you have to approach this the right way. That's why I'm excited to have JD Velilla (IG: @AskTheSleepNerd ), the founder of Designing Sleep , joining us today. He specializes in creating great sleep experiences, and in this episode, you'll learn how to sleep better yourself and help those y...
Mar 09, 2024•19 min
Today, we're in Palm Springs, California, at the Saguaro Hotel to learn from its GM, Celeste Brackley . I heard about this property from speaking with their creative director, Stefan Merriweather , and this property really stands out to me as a guest. There is something fun, playful, and unfussy that feels really refreshing in a world of concepts that often take themselves too seriously. In this episode, you'll hear Celeste talk about Palm Springs, their unique approach to hospitality, and how s...
Mar 08, 2024•16 min
Scot Turner is the Founder & Managing Director of Auden Hospitality . With over two decades of experience working with prestigious brands and culinary icons (including Dorchester Collection, Alain Ducasse, Intercontinental Hotels, Conrad Hotels, Dominique Ansel, Frederic Vardon, and Harrods) he joins us today to share actionable insights for hospitality providers looking to elevate their food and beverage programs. Listen now to learn: Common Pitfalls : Learn where many hoteliers go wrong wi...
Mar 07, 2024•25 min
Kristie Goshow is the Chief Commercial Officer for KSL Resorts , and in this episode, explains how "systems thinking" can help you lead your teams in engaging guests and driving business performance. A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free . Follow Hospitality ...
Mar 06, 2024•8 min
In this episode, Caitlin Ornitz , Vice President of Strategy at Champagne Hospitality , draws from her background in management consulting with McKinsey & Company to share how she pushes through tough industry problems to stay ahead of competitors, innovate, and attract guests. Listen to gain insights on how to empower your team, make big bets, and position your hospitality business to be durable and relevant for years to come. You may also enjoy: Our other episode with Caitlin: How Our Hote...
Mar 05, 2024•13 min
The Broadmoor is the world's longest-running Forbes Five-Star & AAA Five-Diamond resort. In this episode, Ann Alba, Vice President and Resident Manager at The Broadmoor, shares her thoughts on careers, mentorship, legacy, and preparing for the future. Listen to be inspired by the vision she outlines of what excellence in hospitality leadership can look like. You may also enjoy: How We Use History To Delight Guests, Neighbors, and Staff (with Cynthia Leonard, The Broadmoor ) A few more resour...
Mar 04, 2024•20 min
Sima Patel is co-founder and CEO of Ridgemont Hospitality , a hospitality development and management company in the San Francisco Bay Area, and she was also the first Board-elected Chair of Visit California, representing more than 20,000 tourism businesses here. She's a tireless champion of travel and tourism, and in this episode shares why every hospitality provider should care about promoting travel. A few more resources: If you're new to Hospitality Daily, start here . You can send me a messa...
Mar 03, 2024•12 min
Sponsored by Otelier - the software behind every great host. Sima Patel is the co-founder and CEO of Ridgemont Hospitality , a San Francisco Bay Area-based hospitality development and management company and the founder of Saaheli , a global community committed to educate, engage, and empower women to realize their true potential. In this episode you'll hear what she's learned about empowering others. A few more resources: If you're new to Hospitality Daily, start here . You can send me a message...
Mar 02, 2024•10 min
Sponsored by Otelier - the software behind every great host. Sima Patel is one of the most widely respected leaders in hospitality, earning recognition as Hotelier of the Year by AAHOA and becoming the first board-elected Chair of Visit California, among other recognitions. Sima is the co-founder and CEO of Ridgemont Hospitality , a San Francisco Bay Area-based hospitality development and management company and in this episode, you'll hear her story of grit, resilience, and success in hospitalit...
Mar 01, 2024•18 min
Sponsored by Otelier - the software behind every great host. Glassdoor is sort of like those online reviews your hotels get on TripAdvisor and Google - but it's from employees. Because of this, it's a crucial place to monitor and improve if you want to attract talented people to your teams. In this episode, you'll hear James Ferguson , Director of Culture at Wurzak Hotel Group , explain how they've improved employee satisfaction and increased their Glassdoor rating from 2.5 to its current overal...
Feb 29, 2024•13 min
Sponsored by Otelier - the software behind every great host. In this episode, Caitlin Ornitz , Vice President of Strategy at Champagne Hospitality , shares how their hotels in France and the Caribbean have become pillars of the communities they operate in. Listen to hear how they do this and get inspired by what it looks like to participate in and celebrate the places you are providing hospitality from. You may also enjoy: Building Sustainable Luxury with Denise Dupré, Founder of Champagne Hospi...
Feb 28, 2024•18 min
In this episode, Equinox Hotels CEO Chris Norton talks about the timeless aspects of hospitality, and how it might look for you. A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free . Follow Hospitality Daily and join the conversation on YouTube , LinkedIn , and Instagram ....
Feb 27, 2024•12 min
Vic Chynoweth is the CEO of Otelier , formerly known as My Digital Office or MDO, and in this special episode, he talks about why they rebranded and the opportunities he sees in hospitality with technology today. Listen to learn what it takes to successfully bring together people and companies into an aligned, effective organization as well as new opportunities AI-powered technology is opening up for hoteliers today. A few more resources: If you're new to Hospitality Daily, start here . You can ...
Feb 26, 2024•30 min
There's a lot of talk about AI in hospitality technology now, but what are we not talking about but should be? Stuart Greif has a unique perspective on this topic as the Chief Strategy, Innovation, & Operating Officer at Forbes Travel Guide, and in this episode - recorded in December 2023 - he shares what's going on with AI and its potential implications for you and your hospitality business. A few more resources: If you're new to Hospitality Daily, start here . You can send me a message her...
Feb 26, 2024•13 min
Today, we're getting powerful leadership lessons from an unlikely source: a whitewater rafting trip! Listen to Remington Hospitality President Chris Green share what he learned on the river and how it can make you a more effective hospitality leader. Check out Chris' new book, The River Guide to Leadership . A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actiona...
Feb 25, 2024•11 min
The Lodge at Marconi has one of the most colorful stories I've come across recently. Its developer and operator, Oliver Hospitality , invited me to check it out recently (you can follow along on the Hospitality Daily YouTube channel today). In this episode, you'll hear from Ethan Orley, the Managing Partner of Oliver Hospitality, about how this property came to be - with lessons for you on everything from concept development to the design to the guest experience. A few more resources: If you're ...
Feb 24, 2024•18 min
Oliver Hospitality is a Nashville-based hotel and restaurant management company founded in 2009 on the idea that old and new properties could be reworked into engaging and thoughtful spaces. In this episode, Ethan Orley , the Managing Partner of Oliver Hospitality, talks about how an emphasis on the creative and communications elements of hospitality creates a powerful guest experience that I want you to learn from. A few more resources: If you're new to Hospitality Daily, start here . You can s...
Feb 23, 2024•9 min
In this episode, Kristie Goshow , Chief Commercial Officer, and Chris Riccardi , SVP of Global Sales Strategy at KSL Resorts , share how they cross-train their team to keep them engaged, growing, and performing at their best. Listen to our other episodes with Kristie: How "The Great Crossover" is Creating Opportunities in Hospitality Commercial Strategy Now How I Stay Connected To Cultural Trends That Matter A few more resources: If you're new to Hospitality Daily, start here . You can send me a...
Feb 22, 2024•13 min
Phil Hospod is one of the top lifestyle hotel developers and owners in the world - he's the founder and CEO of Dovetail + Co - and in this episode, you'll hear about the new hotel he's building in New York that is laser-focused on one segment of travelers: Gen Z solo travelers. Watch our full conversation exclusively on the Hospitality Daily YouTube channel - Building Memories: The Art of Boutique Hotel Development - for more. A few more resources: If you're new to Hospitality Daily, start here ...
Feb 21, 2024•7 min
In this episode, Susie Arnett , the Director of Wellness Programming at Six Senses Hotels, Resorts & Spas , shares what she learned from unboxing an iPhone that can guide the way you design moments that delight your guests. Article: Unboxing the Hotel Room Listen to our other episode with Susie: From MTV Producer to Leading Wellness Programming: Lessons and Observations for Hospitality Listen to more episodes on guest experience design A few more resources: If you're new to Hospitality Daily...
Feb 20, 2024•7 min
This past week, I was in Palm Springs for an event produced by the Independent Lodging Congress and wanted to summarize some of my takeaways. You'll hear what stood out to me from some of the top leaders in independent hospitality - as well as some takeaways from the location, host hotel, and event itself that will inspire you in your hospitality business. Learn more about the next events from ILC here A few more resources: If you're new to Hospitality Daily, start here . You can send me a messa...
Feb 19, 2024•13 min
It seems like everyone talks about experiential hospitality. So, how do we know where the opportunity lies and how we can authentically provide experiences that transform the lives of our guests and those we work with? To answer that question, we're going to learn today from Michelle Oliver , the founder and CEO of Expitality and the author of Grace & the Art of Experiential Hospitality . In this episode, we talk about how hospitality providers can think about this personally and within thei...
Feb 18, 2024•16 min
What could it look like to use history to ground your hospitality business in a sense of place, shape the culture of your teams, and make your guests and neighbors feel more connected to your hotel? I can't think of someone better suited to show us what this can look like than Cynthia Leonard , the historian at The Broadmoor in Colorado Springs, Colorado - one of America's most iconic grand resorts. In this episode, you'll learn how Cynthia uses history to engage their teams and delight their gu...
Feb 17, 2024•12 min
Susie Arnett is the Director of Wellness Programming at Six Senses Hotels, Resorts & Spas and one of the world's leading experts on wellness. In this episode, you'll hear what she's thinking about in this area and the opportunities it's creating in hospitality today. Articles referenced: Wellness Turns Nightlife on its Head Space as a Service 3 Ways to Cultivate Psychological Ownership in Your Guests A few more resources: If you're new to Hospitality Daily, start here . You can send me a mes...
Feb 16, 2024•27 min
In this episode, we're learning from Equinox Hotels CEO Chris Norton about how they built on the 30-year legacy of the Equinox brand to create what has become one of the most exciting new hospitality companies in the world today. Listen to hear their strong point of view, the details they're obsessed with, a deep dive into sleep, how they use their clubs as community hubs, and the growth opportunities they see now. A few more resources: If you're new to Hospitality Daily, start here . You can se...
Feb 15, 2024•22 min
A few weeks ago, Kristie Goshow joined us to share the idea of The Great Crossover - and how it can unlock innovation in hospitality. Kristie Goshow is the Chief Commercial Officer for KSL Resorts . Since you loved what she shared last time, I wanted to bring her back to talk more about how she stays connected with cultural trends that matter today - and how she thinks about the future and what providing hospitality may need to look like. If you want to be relevant and stay relevant, this is an ...
Feb 14, 2024•14 min
