Loyalty is the foundation for growing a thriving and profitable hospitality business. In this episode, you'll learn how Josh Belkin , Vice President of Loyalty & Consumer Engagement at Omni Hotels & Resorts , transformed their loyalty program to delight their guests and unlock opportunities for growth. A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actio...
Feb 13, 2024•21 min
Chris Green is the President of Remington Hospitality , and in this episode shares what he's learned about the power of curiosity, how this affects culture, and what he's found helpful in hospitality leadership. A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free . Follow ...
Feb 12, 2024•17 min
In this episode, I'm interviewed by Mollie Reese - host of the Stay in Good Company Podcast ( Spotify ) - all about slow travel, how it's shaped me, and some of the best things I've seen in hospitality recently. If you enjoyed this, don't miss my interview with Mollie here: The Joy of Slow Travel: What I've Learned Going From Corporate Burnout to Reconnecting with the Soul of Hospitality Follow Stay in Good Company on LinkedIn Follow Stay in Good Company on Instagram Follow Stay in Good Company ...
Feb 11, 2024•23 min
If you want some inspiration on what it looks like to expand the definition of what it means to be a hospitality provider, you should listen to Sid Garza-Hillman today. Sid is the Wellness Programs Director at The Stanford Inn in Mendocino, he's the author of " Ultra Running for Normal People . In this episode, you're going to hear about why he founded the Mendocino Coast 50K ultramarathon in his community, how the Stanford Inn got involved, the impact of this - plus what he's learned about ultr...
Feb 10, 2024•16 min
For so many people, spas, wellness amenities, retail outlets, and shopping are a big part of the fun of staying at a hotel or resort - so are you making the most of these as a hospitality provider? Amy Mullins is Vice President of Retail & Spa for KSL Resorts , and in this episode, you'll hear the opportunities she sees for showing hospitality through attentive service, the power of selling things that delight your guests and enhance your brand, trends she sees in spa and wellness - and her ...
Feb 09, 2024•13 min
How can hotels redefine the next era of hospitality while remaining true to their core values of elegance, exclusivity, and emotional engagement? In this insightful conversation with Maud Bailly, CEO of Accor's Sofitel, MGallery & Emblems brands, we delve into the evolving landscape of luxury hospitality, exploring the importance of personalized guest experiences, the strategic management of iconic hotel brands.....and the urgent need for sustainability and social responsibility. A few more ...
Feb 08, 2024•23 min
How can hotels use technology to enhance guest experiences without losing the personal touch that defines great hospitality? In this episode, we're learning the answer to that question from Maud Bailly , the CEO of Sofitel, MGallery & Emblems at Accor, who before that was the group's Chief Digital Officer in charge of Digital, Data, Information Systems, Distribution, and Sales. Listen to what she learned in this role, how tech innovation can coexist with and even amplify the human element in...
Feb 07, 2024•11 min
Today Zach Demuth , Global Head of Hotels Research at JLL, walks us through their Global Hotel Investment Outlook for 2024 . What we cover in this episode is relevant for anyone who works in hospitality because we're going to get into everything from the real impact of brands today to the return of urban hospitality to high-potential emerging markets to watch. A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest ...
Feb 06, 2024•23 min
Phil Hospod is one of the top lifestyle hotel developers and owners in the world - he's the founder and CEO of Dovetail + Co - and he didn't get to where he is today by thinking the same as everyone else. In this episode, you'll hear some common misconceptions that cause businesses to lose the magic of hospitality and the opportunities that excite him the most now. A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or g...
Feb 05, 2024•8 min
Dr. Romie Mushtaq is a board-certified physician and one of the most fascinating people I've met in hospitality. After spending six years as the Chief Wellness Officer at Evolution Hospitality, she moved to Great Wolf Resorts to be their Chief Wellness Officer - and in this episode, you're going to learn how she takes care of the people providing hospitality....with plenty of lessons for you and your hospitality business. Learn about Dr. Romie's book, "The Busy Brain Cure" Listen to our other ep...
Feb 04, 2024•21 min
This episode is sponsored by Sojern - the #1 marketing platform for hospitality Today, Chip Conley joins us to talk about his new book, Learning to Love Midlife , and what he's doing now as the co-founder of the Modern Elder Academy. You may also enjoy our other episode with Chip - What I Learned At Airbnb About Hospitality - or our entire conversation on YouTube . A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or g...
Feb 03, 2024•27 min
This episode is sponsored by Sojern - the #1 marketing platform for hospitality Today, we're joined by Chip Conley - whom many of you know as the founder of Joie de Vivre Hospitality - an early leader in boutique lifestyle hospitality. Chip is the author of Learning to Love Midlife , which we're going to be talking about tomorrow on the podcast - it's up now on the Hospitality Daily YouTube channel - but today, I asked him to share what he learned during his time as Head of Global Hospitality an...
Feb 02, 2024•11 min
Yesterday, we heard Terranea Resort President Ralph Grippo talk about how they monetize every square foot of their property through programming, activities, and events. It's also what makes this property so special as a guest - something I felt as they hosted me last week. In this episode, you're going to hear more about what they're doing and how they're doing it from their Resort Activities Operations Manager, Henry Cox . A few more resources: If you're new to Hospitality Daily, start here . Y...
Feb 01, 2024•16 min
Today, we're learning from Ralph Grippo , President of Terranea Resort . In this episode, we cover: The importance of making team members feel valued and engaged (and how they do this at Terranea). Strategies for personalizing guest experiences and the role of technology in doing this. The significance of being an integral part of the local community and how Terranea Resort achieves this. Ralph's approach to monetizing every square foot of the resort while ensuring guest delight. The journey tow...
Jan 31, 2024•34 min
Kristie Goshow is the Chief Commercial Officer for KSL Resorts . In this episode, you're going to learn about a trend that's creating opportunity for us all - something she calls "The Great Crossover" - as well as ways hospitality providers can use technology and creativity to delight guests and staff - and make more money in doing this. A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want...
Jan 30, 2024•19 min
Storytelling is foundational to how Paul Coury , the Founder and CEO of Coury Hospitality , thinks about hospitality. In this episode, you'll learn why and how they do this. Listen to our other episode with Paul: How We Co-Created A Hot New Club With Kansas City Jazz Legend Lonnie McFadden A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from e...
Jan 29, 2024•13 min
Paul Coury is the Founder and CEO of Coury Hospitality , and in this episode, shares the story of creating Lonnie's Reno Club . There are so many lessons here for you wherever you are in the hospitality business - from developing relationships to thinking creatively to monetizing your space well. A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights...
Jan 28, 2024•9 min
Dr. Romie Mushtaq is a board-certified physician who brings together more than two decades of leadership in neurology, integrative medicine, and mindfulness. Her first book, "The Busy Brain Cure" was published by Harper Collins in January 2024. Dr. Romie serves as Chief Wellness Officer for Great Wolf Resorts and, in this episode, explains how you can take care of yourself - and your teams - as a hospitality leader. Follow Dr. Romie on LinkedIn Follow Dr. Romie on Instagram Follow Dr. Romie on Y...
Jan 27, 2024•18 min
What might it look like to go beyond talking about people being at the heart of hospitality to showing that through communication and design of all types? In this episode, you'll hear Ben Pundole , Executive Vice President of Brand, Culture, and Experience at PUBLIC Hotels, talk about what remarkable hospitality is to him, how a recent trip brought this to life, and how he's doing this with this digital media brand, A Hotel Life. Check out my other episode with Ben: Creating Alchemy with Ian Sch...
Jan 26, 2024•11 min
Strawberry used to be known as Nordic Choice Hotels but went through a transformation to think much more expansively about hospitality. You may remember Carl Oldsberg talking about this a few months ago. In this episode, I want you to hear how Kari Anna Fiskvik brought everything she learned from technology leadership roles in the music, publishing, and fashion industries to Strawberry - where she became their Senior Vice President of Technology and is building the infrastructure that allows thi...
Jan 25, 2024•23 min
Chekitan Dev is a professor at Cornell University and wrote the world’s first and only book on Hospitality Branding . In this episode, you'll hear what he sees in the market today - and how you and your brand can stand out. A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for fr...
Jan 24, 2024•35 min
Today, I'm joined by Florian Montag from the SMACK podcast , and in this episode, you're going to hear the top trends we're seeing in hospitality today - and the opportunities for you. A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free . Follow Hospitality Daily and join ...
Jan 23, 2024•37 min
If you're working in hospitality - anywhere from the front lines of a hotel to investing in hotels, you know just how big of a role brands play. They are much more than just the name on a building or flag outside, but guide everything from the amenities on site to how the business is run to the technology used and the commercial strategy. Because of all of this, the brand you choose matters a lot if you work in hospitality - both for your career and for the financial success of your business. Th...
Jan 22, 2024•25 min
A few months ago, Meg Kennedy and Rob Blood joined us to talk about how they built Lark Hotels - and you loved it: it was one of the top 3 episodes last year. I wanted to bring them back today to talk about their experience with hotel development and investment because I want us all to learn more about this area so we can become more effective in the way we provide hospitality. A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, c...
Jan 21, 2024•12 min
Jagruti Panwala has a fascinating story of reaching the highest levels of success in hospitality, from being the President & CEO of a hotel ownership group to becoming the chair for AAHOA to her work today on the board of directors for AHLA. You can watch our entire conversation on the Hospitality Daily YouTube channel , but a recurring theme throughout her story was her emphasis on relationship building. I want you to listen to her talk about this today because wherever you are in hospitali...
Jan 20, 2024•14 min
Ben Pundole , a long-time collaborator with Ian Schrager , currently serves as the Executive Vice President of Brand, Culture, and Experience at PUBLIC Hotels . In this episode, you'll hear the insights Ben learned from Ian on delivering remarkable hospitality, and how this has evolved over time. Follow Ben on Instagram Visit A Hotel Life A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you wan...
Jan 19, 2024•10 min
If hospitality is all about making other people happy, how do you support and inspire your teams as they do this? In this episode, Bill Walshe, the former CEO of Viceroy Hotel Group and current strategic advisor and keynote speaker, shares what he calls "Prideology" - a philosophy he learned is essential for anyone in hospitality to understand and live by. Follow Bill on LinkedIn Visit Bill's website Watch Bill's TED talk: A Roadmap of Pride Listen to our other episode with Bill: Creating A Cult...
Jan 18, 2024•8 min
Would you like to get more media attention and attract more guests and staff to your properties? If so, you're in for a treat because today we're joined by Michelle Heston , Executive Regional Director of Public Relations for Fairmont Hotels & Resorts and the Vice Chair of the Visit California PR Committee. In this episode, you'll learn what she's learned about hospitality, partnerships, getting media attention, working with influencers, and much more. A few more resources: If you're new to ...
Jan 17, 2024•23 min
Jeremy Wells is a thought leader in independent hospitality, the author of two books - Future Hospitality and Indie Hotel - and a partner at Longitude °, a branding and experience design consultancy that some of the coolest hospitality concepts in the world turn to for guidance. A few years ago, he got into the world of hotel investment and now owns The Ozarker Lodge . In this episode, you'll hear how this has shaped his perspective on hospitality. A few more resources: If you're new to Hospital...
Jan 16, 2024•9 min
From a background in finance to executive leadership roles at Marriott, Seema Jain saw the power of cultural competency at work. Now the Founder and CEO of Seva Global , Seema teaches us in this episode what cultural competency is, how to develop it - and the power it has in any hospitality business. A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insi...
Jan 15, 2024•32 min
