For as much as they accomplish and contribute to society, physicians and many healthcare practitioners often fail to recognize themselves as leaders. This week on the Healthcare Experience Matters Podcast, we're joined by Rob Minkes, MD, PhD, MS-LOD, who offers insights on how physicians can overcome the inherent challenges of recognizing themselves as leaders. As part of his ongoing work with HXF, Dr. Minkes was instrumental in crafting our upcoming Physician Leadership Foundations Certificate ...
May 09, 2024•14 min•Ep. 149
Carla Parker-Hollis joins the Healthcare Experience Matters Podcast this week to discuss the essential elements of authentic healthcare leadership. This discussion is moderated by Kathleen Lynam, an Executive Coach and Senior Advisor with the Healthcare Experience Foundation (HXF). Carla is the Chief Operating Officer of Jersey City Medical Center at RWJBarnabas Health. Kathleen and Carla are major contributors to the HXF’s certificate programs that are dedicated to fostering the management skil...
May 02, 2024•14 min•Ep. 148
Today’s podcast is a 'Best of' episode of Healthcare Experience Matters, where we explore some of the most impactful conversations that have taken place on our show related to self-compassion and empathy’s role in building future healthcare leaders. We’re highlighting three influential interviews that have taken place on our podcast in this 'best of' compilation, including: What Compassionate Healthcare Leadership Needs to Look Like with Mark Rulle, EdD Exploring the Burden of Empathetic Distres...
Apr 25, 2024•13 min•Ep. 147
In this week’s impactful episode of the Healthcare Experience Matters Podcast, we delve into the core aspects of fostering a culture of belonging. Belonging should be an unwavering cultural value, as we firmly believe it leads to a more engaged healthcare workforce, instilling a deeper sense of purpose for all involved. Ultimately, building a culture of belonging entails creating an environment where team members and staff eagerly contribute, and where we would confidently entrust the care of ou...
Apr 18, 2024•32 min•Ep. 146
This week on the Healthcare Experience (HX) Matters Podcast, our guest is Kathy Boswell. We'll be exploring the four dimensions and competencies of emotional intelligence and how they can help promote inclusiveness in healthcare environments. Kathy is a Coach and National Speaker with the Healthcare Experience Foundation (HXF). She is also a featured instructor at HXF’s quickly approaching Spring cohort of the Foundations in Diversity, Equity & Inclusion Certificate Program. The Spring cohor...
Apr 11, 2024•13 min•Ep. 145
Rob Minkes, MD, PhD, MS-LOD, and Robert Eisinger, PhD, both coaching faculty members at the Healthcare Experience Foundation (HXF), join us on our weekly Healthcare Experience Matters Podcast to address some of the lingering questions surrounding medical professionalism. Vagueness of Medical “Professionalism” Last month, the New York Times published an article that caught our attention here at HXF entitled, The Unbearable Vagueness of Medical “Professionalism.” The article explores the evolving ...
Apr 04, 2024•21 min•Ep. 144
What's often left unspoken can assist us in better healing patients and being there for them in their times of deepest distress. Delving into this mystery often necessitates a profound form of listening, which can be the key to unlocking the root of that distress. We are excited to be joined by Dr. Joshua Schwarzbaum as our guest once again this week on the Healthcare Experience Matters podcast. As a longtime emergency room physician in New York City, Dr. Schwarzbaum joins our show to talk about...
Mar 28, 2024•22 min•Ep. 143
In the latest episode of the Healthcare Experience Matters Podcast, we look into the benefits of investing time into DEI education and training in today’s healthcare environment. Joining us for today’s chat is Brian Bustoz, MBA, CPXP, the Director of Patient Experience Service Excellence at Dignity Health Arizona, Central, and West Valley Market. Brian joins us to help shed light on the crucial intersection between health equity, patient care, and professional development. Brian attended the Hea...
Mar 21, 2024•6 min•Ep. 142
Catherine Richards Golini, PhD, a Healthcare Editor with Karger Publishers, and plain language expert, joins the Healthcare Experience Matters Podcast this week for a timely chat on patient education. We’re on a mission to improve the patient experience through all facets of care, with patient education and communication at the heart of so much of that mission. Today’s conversation is another riveting and eye-opening chat, especially given the reliance on Google search engines and the explosion ...
Mar 14, 2024•18 min•Ep. 141
Kathleen Lynam, RN, MPA, joins our Healthcare Experience Matters Podcast this week to discuss the three essential leadership qualities she has found to be enduring. Having a deep-seated passion for your work, bringing a people-centered approach to the table, and maintaining a visionary mindset are the enduring attributes that all emerging leaders in our field should be keenly aware of, according to Kathleen. Kathleen is an Executive Coach and Senior Advisor with the Healthcare Experience Foundat...
Mar 07, 2024•15 min•Ep. 140
Today’s episode of the Healthcare Experience Matters Podcast is a chat with Steve Meth, JD, MS, Chief Patient Experience Officer, Johns Hopkins Medicine, about what it means to lead with inclusivity in today’s modern healthcare landscape. Drawing from his extensive experience and unique professional background, Steve highlights the significance of effective communication, coordination, and trust in patient care, while reflecting on three key questions Why is inclusive leadership essential? What ...
Feb 29, 2024•19 min•Ep. 139
There are many intangibles that make up an excellent patient experience. Often times it starts with the parking lot – like are there actually enough spaces in the garage to park? It seems simple, but it can go a very long way in healthcare service excellence. This is something we should all be striving to improve in our field. Stepping away from the clinical aspects and the doctor-patient relationship, our guest this week on the Healthcare Experience Matters Podcast is author Peter C. Yesawich, ...
Feb 22, 2024•21 min•Ep. 138
According to research, approximately 75% of the general population experiences a fear of public speaking.* When combined with the fact that many medical professionals tend to be introverted by nature, it is safe to assume that a love or passion for public speaking is not common in healthcare. Furthermore, it is probably safe to conclude that doctors are closer to the population that is likely to dread or deeply fear having to speak in public. Joining us on today’s episode of the Healthcare Exper...
Feb 15, 2024•17 min•Ep. 137
This week’s episode of the Healthcare Experience Matters Podcast takes a deep dive into the Healthcare Experience (HX) Academy, and how it can drive better patient encounters. Today's discussion is moderated by HXF President Katie Owens. Healthcare experiences consist of a million small encounters, each contributing to the overall impression of your organization. The HX Academy empowers you to ensure that the impression you and your team leave is a positive one. You can explore the academy here:...
Feb 08, 2024•13 min•Ep. 136
Join moderator Deanna Frings and panelists Drs. Rob Minkes and George Mayzell on this week's Healthcare Experience Matters Podcast. In this special episode, we feature a discussion on avoiding the pitfalls of chart wars and bias to ensure equitable practices. This podcast is a rebroadcast of a live learning event from the Healthcare Experience Foundation team. If you missed the webinar, be sure to take advantage of this encore presentation. Learn More: https://healthcareexperience.org/chart-wars...
Feb 01, 2024•58 min•Ep. 135
Tiffany C. Chaney, FACHE, joins the Healthcare Experience Matters Podcast this week to discuss the practical application of cultural humility. In addition to being a Fellow with the American College of Healthcare Executives (FACHE), Tiffany is Chief Diversity Officer with Baptist Health in Montgomery, Alabama. Throughout her career, she has been guided by the belief that every single person deserves to receive equitable, high-quality health care. Learn More: https://healthcareexperience.org/cult...
Jan 25, 2024•12 min•Ep. 134
Vanessa Guzman brings us the keys to building a more inclusive healthcare system in this week’s heartwarming edition of the Healthcare Experience Matters Podcast. In addition to her role as a passionate advocate for health equity, Vanessa is Chief Executive Officer at SmartRise Health and Ella Es Health. She is also a strategy and empowerment coach. With themes of gratitude, the power of finding the right mentor, and many other compelling elements, Vanessa also discusses her inspiring path towar...
Jan 17, 2024•14 min•Ep. 133
In this week's episode of Healthcare Experience Matters, we have the pleasure of being joined by Brenda Ayers, MD, a Physician Coach at the Healthcare Experience Foundation (HXF). This crucial podcast interview offers an in-depth exploration of what it takes for healthcare leaders to develop a heightened awareness of implicit bias. Dr. Ayers is not only a passionate speaker but also a dedicated healthcare professional. She is a Board-certified physician in Internal Medicine who serves as Medical...
Jan 11, 2024•14 min•Ep. 132
This week on the Healthcare Experience Matters podcast, we're discussing the role that governing boards play in the ongoing quest to elevate patient experiences in the modern and ever-changing healthcare environment. Our guests this week include Laura S. Orr, MHA, CEO of FORWARD Governance Consulting, and Katie Owens, President of the Healthcare Experience Foundation. We delve into insights from an article co-written by Laura and Katie, titled 'The Board's Role in Care Experience,' which was rec...
Jan 04, 2024•14 min•Ep. 131
In this week's edition of the Healthcare Experience Matters Podcast, we take an in-depth look at some of the (often overlooked) benefits of medical scribes and their positive impact on the patient experience. We are excited to welcome Dr. Christine Meyer, an internal medicine physician, back to our program for today’s episode. This is the second appearance of Dr. Meyer on our weekly podcast series. In addition to her being a passionate advocate for driving excellent patient experiences, she is t...
Dec 28, 2023•9 min•Ep. 130
Advisors, mentors, and coaches—family and friends—you will need to lean on all these people in your support system as a healthcare professional. Given the rigors of working in healthcare, a coach can be your strongest professional ally, helping you objectively see things without bias (or an interest in the outcome.) Unlike many individuals in our professional circles, a coach will always remain unbiased, this makes having a coach incredibly important for our career growth and in the ongoing jour...
Dec 21, 2023•17 min•Ep. 129
When we look towards enhancing the patient’s experience, it's not always about the time spent with patients. Although more time would be appreciated, healthcare providers can often make a more significant impact through the words used and their overall demeanor. In this week's edition of the Healthcare Experience Matters Podcast, our host, Casey Callanan, interviews Michelle Brady, MSHAL, BSN, RN, CPXP, the Chief Experience Officer & Director of Relationship-Based Care at MyMichigan Health. ...
Dec 14, 2023•18 min•Ep. 128
Healthcare Experience Matters is back this week with a new episode as listeners are treated to an insightful conversation with Deanna Frings, an Executive Coach at the Healthcare Experience Foundation (HXF). With an extensive background in healthcare that encompasses clinical, operational, and leadership roles, Deanna brings a wealth of wisdom and a unique perspective to the world of elevating patient experiences. As a recognized expert, focusing on designing effective educational programs that ...
Dec 07, 2023•14 min•Ep. 127
We are excited to welcome back a familiar face to the Healthcare Experience Matters Podcast this week! Nita Magee, PhD, RN, MHNP-BC, returns for her latest appearance on our show and a crucial talk about actively listening to patients with empathy and the drastic difference it can ultimately make for better outcomes. As our dedicated listeners can attest, Dr. Nita A. Magee's insights consistently illuminate and prove invaluable. Her compassionate and dedicated leadership in our field is truly ad...
Nov 30, 2023•16 min•Ep. 126
A simple thanks can go a long way. At the Healthcare Experience Foundation, we firmly believe that an incredible portion of effective healthcare leadership, and excellent patient experiences, starts with a simple premise: thankfulness. To get you in the Thanksgiving spirit, we encourage you to check out inspiring snippets from recent podcast interviews featuring speakers and presenters who are thought leaders in gratitude. Like what you hear? Be sure to tune into the full broadcasts of the follo...
Nov 23, 2023•18 min•Ep. 125
Coleen Santa Ana, MHA, is our guest on the Healthcare Experience Matters Podcast this week, where she explores why executive coaching is becoming increasingly important in the healthcare industry. As an Executive Coach with the Healthcare Experience Foundation, Coleen brings over 20 years of healthcare executive leadership experience to the table. In today’s podcast, Coleen details the distinctive nature of coaching, emphasizing its separation from consulting. Coaching focuses on asking thought-...
Nov 16, 2023•9 min•Ep. 124
Ramonita Jiménez, DNP, MPA, RN, NEA-BC, Chief Nursing Officer with Hackensack University Medical Center joins our Healthcare Experience Matters Podcast this week. We are honored to have Dr. Jiménez join our weekly program to discuss the multitude of innovative ways medical institutions of all scopes and sizes can effectively address nurse retention challenges. Learn More: https://healthcareexperience.org/nurse-retention...
Nov 09, 2023•23 min•Ep. 123
Jan Gnida CPXP and Katie Owens, MHA, CPXP, join us on the Healthcare Experience Matters Podcast this week as we examine the interesting shifts in data within patient experience trends since the start of the pandemic. Jan is the Senior Vice President of Research Operations for PRC, and this is her first time joining our podcast. Katie is a familiar voice to our podcast listeners and joins us once again for today’s discussion. She currently serves as President of the Healthcare Experience Foundati...
Nov 02, 2023•20 min•Ep. 122
In this week’s episode of the Healthcare Experience Matters Podcast, we are joined by Barbara Khozam, a Certified Patient Experience Professional (CPXP), and “professional patient.” Barbara shares insights into her deep involvement in healthcare through mystery shopping the patient experience. As a professional patient, Barbara delves into the world of mystery shopping, helping healthcare organizations view the patient's perspective to enhance their services. During today's interview with Barbar...
Oct 26, 2023•13 min•Ep. 121
Mark Rulle, EdD, joins our show this week for an honest conversation about what needs to change in healthcare leadership. If we are to build a prosperous future for our patients and healthcare workers, we must recognize that the key ingredient might just be compassion. It's essential to work towards having compassion radiate throughout your organization. This is Dr. Rulle’s first time joining us on the Healthcare Experience Matters Podcast, and we are inspired by his optimism for the leaders of ...
Oct 19, 2023•22 min•Ep. 120
