To get you in the spirit for our upcoming Foundations in Compassionate Leadership Certificate program, we encourage you to check out inspiring snippets from recent podcast interviews featuring speakers and presenters who are at the heart of what makes this program so impactful. We hope you enjoy checking out these podcast interviews and please mark your calendars for this upcoming two-day virtual session taking place on October 26 & 27, 2023 at 9:00 AM - 1:00 PM EST. You can learn more about...
Oct 12, 2023•22 min•Ep. 119
Laura Orr, a seasoned healthcare executive with extensive experience in navigating governance complexities and executive leadership, joins us this week on the Healthcare Experience Matters Podcast for a chat about subsidiary boards. This is Laura's second appearance on our show. In addition to her years of operations, strategic planning, and board governance experience within the healthcare sector, she currently serves as the CEO of Forward Governance Consulting. Learn more about this episode: h...
Oct 05, 2023•16 min•Ep. 118
Attention! Time is running out to join our October 5th and 6th DEI Foundations Certificate program. This program consists of two half-day virtual cohort sessions designed to equip leaders, staff, clinicians, and physicians with the knowledge and strategies needed to foster interpersonal growth and meet the demands of today's healthcare environment Register now and learn more by clicking here: https://healthcareexperience.org/webinars/dei-certification-2/ About Today’s Podcast In this episode of ...
Sep 28, 2023•7 min•Ep. 117
We are excited to be joined by Dr. Joshua Schwarzbaum as our guest once again this week on the Healthcare Experience Matters podcast. As a longtime emergency room physician in New York City, Dr. Schwarzbaum has plenty of experience breaking down communication barriers with patients. He joins our show this week to talk about using a calming presence to defuse even the most distraught patients in this powerful episode. As a board-certified emergency medicine physician at SBH Health System in the B...
Sep 21, 2023•20 min•Ep. 116
In the latest episode of the Healthcare Experience Matters podcast, we welcome back Dr. Robert "Rob" Minkes, surgeon, and Physician Coach with the Healthcare Experience Foundation. This week, Dr. Minkes joins us to discuss the Bias Aware Coaching Framework, shedding light on its role in fostering inclusive leadership. Topics we cover on today’s interview: What is bias aware? The bias aware coaching framework. Why is a coaching approach so important to advance DEI? A preview of the upcoming DEI C...
Sep 14, 2023•9 min•Ep. 115
To enhance your communication skills, and better assist patients, you might want to consider enrolling in an evening improv class. As we explore in this week's edition of the Healthcare Experience Matters Podcast, improv could be a beneficial step toward personal growth, professional development, improved listening skills, and even combating burnout. Our guest this week is Dr. Michael Smith, the founder of HealthcareImprov.com, and when it comes to building empathy, there is no better tool than ...
Sep 07, 2023•23 min•Ep. 114
Joining us on today’s episode of the Healthcare Experience Matters Podcast is Amy Buchwald, a longtime volunteer, actor, comedian, producer, and writer. She shares insights into the unique approaches she has implemented over the years as a volunteer to elevate the patient experience. This interview offers many insights from Amy that have the strong potential to motivate others to volunteer and proves that you don’t need to be a medical expert to make a difference in a patient’s journey. Learn Mo...
Aug 31, 2023•16 min•Ep. 113
Carolyn Ward, MD, joins our podcast this week for a candid chat about the impact of burnout on healthcare workers and potential remedies. We're excited to have Dr. Ward in this conversation as she shares her personal experiences combating burnout and provides suggestions on how the healthcare industry as a whole can better address this widespread concern. Highlights from today's podcast include: Examining the root causes of healthcare worker burnout. Ward’s insights into her own struggles with m...
Aug 24, 2023•13 min•Ep. 112
Actor-turned-activist Danny Woodburn joins the Healthcare Experience Matters podcast this week to discuss his journey of fighting for change and inclusion within the arts and beyond. Danny is a veteran actor and longtime comedian. He has also dedicated much of his life to activist causes, and this includes being an integral part of the disability rights movement. He most famously played Mickey Abbott on the legendary television series Seinfeld. His acting credits include more than 150 television...
Aug 17, 2023•29 min•Ep. 111
"Please enjoy this week's edition of the Healthcare Experience Matters Podcast, which features a repackaged broadcast of our recent webinar titled 'Back to Basics - Relationship Rounding to Drive Outcomes.' This highly popular and well-received webinar has been edited and condensed to offer a more listener-friendly podcast experience. Trust in leadership remains a key driver of clinician and physician engagement. However, rounding continues to be an elusive strategy for healthcare leaders aiming...
Aug 10, 2023•25 min•Ep. 110
When expectations are managed properly, trust is built, and disappointment can be prevented. We are delighted to welcome back a familiar face to the Healthcare Experience Matters Podcast this week! Dr. Nita A. Magee, PhD, RN, MHNP-BC, returns for her third appearance on our show and a crucial talk about managing patients’ expectations. As loyal listeners to our show can attest, her insights are always enlightening and invaluable. Dr. Magee is a mental health nurse practitioner with the G.V. (Son...
Aug 03, 2023•10 min•Ep. 109
We are thrilled to host Carly Newton this week to compare and contrast some of the unique patient experience nuances in the United States and Australia. Carly Newton is a registered nurse and Manager of Therapy Access at Terumo Blood and Cell Technologies. Carly brings a unique perspective to the conversation as she shares her firsthand experiences as both a patient in the U.S. and a nurse in Australia, making her exceptionally well-versed in the patient experience norms of both countries. Learn...
Jul 27, 2023•12 min•Ep. 108
This week on our podcast, we welcome Deborah Zastocki, DNP, Ed.M., MA, RN, NEA-BC, FACHE, and Katie Owens, MHA, CPXP, to provide us with an overview of the CARES™ model for highly reliable patient communication. CARES™ is a set of macro competencies developed by our Healthcare Experience Foundation (HXF) team based on nearly 15 years of studying and coaching patient communication interactions with thousands of leaders, staff, physicians, and providers blended with constantly emerging research at...
Jul 20, 2023•22 min•Ep. 107
World-renowned surgeon, author, professor and patient healthcare advocate, Henry Buchwald, MD, PhD, joins the Healthcare Experience Matters podcast this week. Dr. Buchwald is currently Professor Emeritus of Surgery and Biomedical Engineering at the University of Minnesota. In his new book, "Healthcare Upside Down: A Critical Examination of Policy and Practice," Dr. Buchwald contends that the healthcare system in the United States has to do better. He asserts that it has transformed into an expen...
Jul 13, 2023•18 min•Ep. 106
Often, it is the minor details that add up to make a major difference in elevating the patient experience. As we learn on this week’s episode, many overlooked “little things” can make a substantial difference in delivering excellent patient experiences. In our latest episode of the Healthcare Experience Matters podcast, Dr. Christine Meyer, an internal medicine physician, shared her insights on the importance of addressing these little things that go beyond medicine and how it has helped her own...
Jul 06, 2023•13 min•Ep. 105
Trust is the foundation of any successful relationship, and that is especially true when it comes to building excellent patient experiences. In this episode of the Healthcare Experience Matters podcast, which focuses on building trust with patients, we warmly welcome back our guest, Katrina Coleman, BSN, MSN, to the show. With an extensive background in nursing and healthcare leadership, Katrina currently serves as Leadership and Engagement Strategist with the Maryland Healthcare Education Insti...
Jun 29, 2023•14 min•Ep. 104
Our guest on this week’s edition of the Healthcare Experience Matters podcast is Katie Owens, President of the Healthcare Experience Foundation. She leads us on a very important discussion regarding health literacy while highlighting powerful ways we can improve the patient’s environment. “A third of adults in the United States have difficulty with these common tasks, such as following prescription medication directions or adhering to follow up instructions, and just about everyone is impacted b...
Jun 22, 2023•12 min•Ep. 103
Dr. Joshua Schwarzbaum is our guest on the Healthcare Experience Matters podcast this week, discussing the important topic of delivering difficult news to patients and loved ones. As a board-certified emergency medicine physician at SBH Health System in the Bronx, Dr. Schwarzbaum brings extensive experience in engaging in challenging conversations with patients and their families. Drawing from his work in New York City's emergency rooms, Dr. Schwarzbaum shares his expertise and insights during t...
Jun 15, 2023•21 min•Ep. 102
Join us for a brand-new episode of the Healthcare Experience Matters podcast this week as we chat with Shawn Rossi, DHA, FACHE. Dr. Rossi currently serves as the Vice President of Communication & Member Engagement at the Mississippi Hospital Association (MHA). Tune in as we explore the powerful connection between health equity and elevating the patient experience in this thought-provoking podcast. By highlighting this connection, we aim to shed light on the profound impact that addressing he...
Jun 08, 2023•10 min•Ep. 101
Since 2021, the Healthcare Experience Matters podcast has (hopefully) been a part of your Thursday morning routine, and we are honored to have had the chance to bring you insightful conversations and deep storytelling on various aspects impacting the healthcare experience. Hosted by Casey Callanan, MBA, the podcast has reached a significant milestone with today’s 100th episode. In this special edition, we celebrate this achievement by highlighting six of the most popular episodes based on downlo...
Jun 01, 2023•34 min•Ep. 100
This week on our podcast, we welcome George Mayzell, MD, MBA, and Rob Minkes, MD, PhD, MS-LOD, to provide us with valuable methods for both onboarding and retaining physicians. Drs. Mayzell and Minkes are longtime contributors to the Healthcare Experience Matters Podcast and currently serve as physician coaches at the Healthcare Experience Foundation. Effective physician onboarding and retention continue to be frequently cited barriers for organizations. In this week’s podcast, we share innovati...
May 25, 2023•26 min•Ep. 99
A disengaged workforce has major consequences in just about any industry. When that industry is healthcare, the consequences become even more dire. Our guest on this week’s edition of the Healthcare Experience Matters Podcast is Katie Owens, President of the Healthcare Experience Foundation. Katie shares the latest research on how employee disengagement contributes to the underlying causes of major issues in delivering top-quality care to patients and provides us with guidance on addressing thes...
May 18, 2023•13 min•Ep. 98
In the latest episode of our Healthcare Experience Matters show, we sit down with Laura Orr, a healthcare executive with years of experience in navigating the complexities of the healthcare industry. Laura shares her insights on what it takes to be an effective leader in this challenging environment, as well as strategies for managing competing priorities and building strong, resilient teams. Join us as we explore this important topic of healthcare leadership in our newest podcast episode. This ...
May 11, 2023•16 min•Ep. 97
Join Healthcare Experience Foundation President Katie Owens for a special episode of the Healthcare Experience Matters Podcast this week, where she previews the upcoming event, "Certificate in Foundations of Compassionate Leadership," and offers an in-depth exploration of what it means to become a compassionate leader in today's healthcare environment. Don't miss out on the opportunity to become a certified compassionate leader! Mark your calendars for May 11 & 12, 2023, and join us for our ...
May 04, 2023•8 min•Ep. 96
We're thrilled to have Healthcare Experience Foundation Physician Coach, Robert "Rob" Minkes, as our guest on this week's edition of the Healthcare Experience Matters Podcast. Dr. Minkes, a board-certified general and pediatric surgeon, joins us to discuss the significance of working with a coach. Previously, he served as the System Medical Director for Adult Specialty and Surgical Services at Lee Health in Fort Myers. Learn More: https://healthcareexperience.org/phyisican-coaching-intro...
Apr 27, 2023•9 min•Ep. 95
This week on the Healthcare Experience Matters Podcast, we are joined by Catie Harris PhD, MBA, RN. She will be sharing some unique strategies for nurses to confront burnout and find fulfillment. Learn More: https://healthcareexperience.org/nurse-burnout
Apr 20, 2023•14 min•Ep. 94
Building a more resilient medical staff is something we can all get behind. Join our Healthcare Experience Foundation team in this week’s edition of the Healthcare Experience Matters Podcast as we share strategies that we have employed to support physicians. Today’s panel of speakers includes HXF President and Co-Founder Katie Owens, and HXF Physician Coaches Drs. George Mayzell and Rob Minkes. Drs. Mayzell and Minkes bring decades of clinical and executive experience to the table for this discu...
Apr 13, 2023•23 min•Ep. 93
Joining us this week on the Healthcare Experience Matters Podcast for a chat about civility is Cynthia Clark PhD, RN, ANEF, FAAN. She is the Founder of the Civility Matters initiative and Professor Emeritus at Boise State University. She is also an award-winning professor, scholar, and author. A lack of civility is problematic to nearly every workplace setting, and as health care professionals, it is imperative that we work in environments that promote civility, respect, and collaboration. Dr. C...
Apr 06, 2023•18 min•Ep. 92
We are very excited to welcome Lara Burnside back to the Healthcare Experience Matters Podcast this week. She joins us for an inspiring discussion about dreams, finding your purpose, and the art of building towards major changes in your life. Lara is a two-time guest here on the podcast, and today’s discussion centers around takeaways from her 2014 book, called, Believe in the Journey of Your Dreams: Simple Steps to Create the Life You Imagine. Learn More: https://healthcareexperience.org/believ...
Mar 30, 2023•15 min•Ep. 91
Today we are joined by Michelle “Missy” Moorhead, MSN, for a lively discussion about why she is so passionate about the patient experience. We also discuss why excellent patient experiences matter today more than ever. With Lee Health in Fort Meyers, Florida, Missy currently serves as Patient Experience and Engagement Specialist. The Healthcare Experience Matters Podcast is a weekly show dedicated to amplifying the voice of today’s leaders in shaping excellent patient experiences. We are very ex...
Mar 23, 2023•15 min•Ep. 90
