How to Create a Client Journey that Wins Clients and Scales Your Business

With Adam Peddicord, a Customer Success Executive, former Combat Veteran and Founder of Customer Success by Design, LLC, a consulting company based here in Seattle. Join us for a fun, in-depth, and informative conversation about creating customer success. Customer success results in a successful business if you do it right. Adam's focus is on customer retention and creating a win-win-win scenario: a win for clients, a win for the business, and a win for its employees. In this conversation, Adam takes us deep into the conversation of client success, how to create an exceptional client journey that creates long-lasting relationships with clients. Adam loves the challenge of helping clients create customer success results at scale, which is an art. He walks us through the key considerations for companies on this journey: the process mapping, the costs associated with such an undertaking, and the data collection and analysis that is essential for creating a successful outcome. Join us for this powerful conversation that will provide you with numerous ideas for improving your client journey, nurturing your clients, and increasing client retention for your business. Learn more by visiting the show notes at www.legalwebsitewarrior.com/podcast