244 - Why Every Employee Needs Customer Service Training with Samantha Irwin
Samantha Irwin discusses why business owners need to prioritize the customer service experience to retain both employees and clients.

Samantha Irwin discusses why business owners need to prioritize the customer service experience to retain both employees and clients.
Listen and learn in this episode as we dive into the structures of the interview process so you can determine if candidate’s cultural fit aligns with your businesses.’
Lesley Pyle shares her expertise through connecting businesses with talented candidates at the employment level needed.
Listen and learn to find what interview format is right for you when creating your hiring process.
Hannah Smolinski provides business owners with financial clarity so they can build a skillful team that they can actually afford.
Listen and learn to various tips on negotiating salaries with candidates. We uncover the dos and don'ts so you don't make common mistakes when hiring employees.
Professional EOS® Implementer Melanie Bowman explains to business leaders various ways to determine that their team members are in the correct roles fit for them.
Listen as we discuss the ways that business owners mistakenly set false expectations for their team members. Learn how to properly treat contractors vs employees so you can retain people better.
Financial professional Melissa Leon evaluates the importance of financial literacy, both personally and professionally.
Listen and learn to the business owner’s guide to handling contractors vs employees. In this episode we explain how to treat these different roles and transition when necessary.
Laura Bull highlights the three major elements that make up a brand so entrepreneurs can avoid the many mistakes she has seen in the field in order to create a team that uplifts the organization’s values.
Ever get stuck interviewing a candidate who won’t stop talking? In this episode we discuss how to handle interviewees that find themselves in this predicament.
Kathy Svetina helps business owners deal with ongoing financial anxiety despite the achievements they may be having. She shares how to set yourself up for success by figuring out what type of support you actually need.
Listen to the reasons why it’s so vital to be fully transparent with new team members you bring into your organization.
Master of SEO practices Melissa Rose guides Growing Your Team listeners through the various tools to use when trying to bring on your ideal team member.
Listen as we discuss the goal of a job post and why trying to turn people away from the position you are seeking could be the answer to finding your dream team member.
Courtenay Shipley shares her expertise in the retirement plan industry to help business owners learn ways to supply affordable benefits to retain team members.
Listen and learn as we analyze why bringing on a recruiter could be exactly what your small business needs in order to continue to grow.
Shelli Warren educates listeners on ways to retain their current top-level talent without needing to break the bank.
Listen in this episode as we explain why placing value on your dedicated employees is incredibly vital, especially so when their roles may be more overlooked than others.
Abby Gallo invites business owners to know their numbers so they can feel confident about hiring team members.
Listen as we identify the necessary tools to use when trying to find your perfect hire. Learn how to get out of your own way to pave the way for success in your business.
Mike Michalowicz reviews his methodology and tactics in building that high-performing team that so many business owners strive to have.
In this episode we shed light to a small businesses’ role in valuing their team members. Listen as different tools are shared that can allow your company to retain working parents.
Marcel Petitpas guides business owners through improving their profitability by providing his tactics on data tracking.
Listen here as we examine the fear of delegating and learn how to overcome this in order to allow your business to flourish.
Angela Foster discusses how your company can achieve stylish success for your team that aligns with your brand.
Listen and learn as we highlight a top interview tip at Growing Your Team: zip your lips.
Sales Manager Mark Hurrell gives his input on how to provide cost-effective benefits to your team members.
Many business owners overlook the importance of creating effective job posts. Listen as we explore some of the most common job post errors so your company doesn’t make avoidable mistakes that could cost you.