One of the biggest things that drive clinic owners and healthcare professionals to do what they do is having a sense of purpose in their job and knowing that they’ve impacted people’s lives at the end of the day. And one of the ways that you can expand your impact is by managing your cash flow so that with the increased revenue, you can expand your team, help your team members grow, and provide a better facility for your clients. In this episode, we talk about the key components of a cash alloca...
May 10, 2022•8 min•Season 4Ep. 246
How you manage your clinic's cash flow is very important. Not only does it help you increase your business revenue, it can also greatly affect your personal wealth and the impact that your business creates in your community. In this episode, we talk about the CREATE Cash Flow Model for clinic owners and how it can help you be more in control of your finances and improve your cash position. If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your r...
May 10, 2022•7 min•Season 4Ep. 245
As business owners, we work tirelessly to achieve growth and serve our clients excellently, oftentimes at the expense of our own health and leisure time. But is this the best way for us to achieve clinic growth? In this episode, Jack and Ben talk about a more sustainable way for clinics to grow and how rest and downtime can benefit your clinic more than you think. They also share some tips on how to prepare for strategic meetings so that they can be more productive and meaningful. SHOW NOTES [03...
Mar 28, 2022•27 min•Season 4Ep. 244
We have a special treat for all our listeners this week! If you want to know how to better handle tough conversations and how much your ROI can be when you invest in your team, we recommend you to check out the resources mentioned in this episode. MENTIONED RESOURCES Tough Conversations Checklist Employee Turnover Calculator Jack’s email If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher . We appreciate your su...
Mar 14, 2022•5 min•Season 4Ep. 243
In this episode, we chat with Dr. Wayne Mahmoud, Osteopath and Acupuncturist, about his book Two Hands: The Gamechanger Guide for Manual Therapists. He also shares some of the biggest lessons he’s learned about business and manual therapy, and how clinicians can grow beyond their current role. SHOW NOTES [03:18] Rapid-fire questions: reading list, childhood aspirations, etc. [09:14] Dr. Wayne’s journey to becoming an osteopath [13:46] How Dr. Wayne got into Dry Needling, Acupuncture, and eventua...
Mar 07, 2022•40 min•Season 4Ep. 242
In this episode, we talk about the different ways clinics and other businesses are innovating and creating remarkable client experiences through tech and how clinics are making their payment systems more seamless. We also take a closer look at businesses such as Physio Fit and Patagonia and glean some wisdom on how they are able to differentiate themselves and find creative ways to improve their client experience. SHOW NOTES [01:19] Medipass being acquired by Tyro [02:59] Clinics getting paid th...
Feb 28, 2022•17 min•Season 4Ep. 241
In this episode, we listen in to Jack and Ben’s conversation about their recent insights on discipline, personal development, getting into deep work, and the benefits of solo retreats. SHOW NOTES [00:27] Jack’s solo retreat and what it taught him about discipline, silence, and spirituality [08:53] How to get into deep work (Jack’s version) [15:09] Ben’s recent insights on creating flow [17:24] How to show up when you’re not in flow MENTIONS Invitation to a Journey: A Road Map for Spiritual Forma...
Feb 21, 2022•26 min•Season 4Ep. 240
Growing your clinic can be mentally and emotionally taxing, especially if you're a new clinic owner who has no idea how to run a business. But with the right guidance, you'll be well on your way to running a thriving clinic and growing your team. In this episode, Brogan Pearsall, Owner of Undefeeted Podiatry, talks about the challenges she went through as a new mom with a newly opened clinic, and how she managed to grow her team and clinic along the way. She also talks about how coaching has hel...
Jan 19, 2022•20 min•Season 4Ep. 239
Four years in uni has prepared us well to take on a practitioner role. But once you transition to being a clinic owner, you may find yourself struggling with this new role and the new challenges that come with it. This is where having a business coach comes in handy. In this episode, we talk about business coaching, how to find the right coach, and how it can help you grow yourself, your impact, and your business. MENTIONS Principles by Ray Dalio (book) CONNECT Ben’s LinkedIn Jack’s LinkedIn If ...
Jan 12, 2022•10 min•Season 4Ep. 238
This week on the podcast, we have Barry Nguyen, Serial Tech Entrepreneur, Physio Practitioner, and Co-Founder of HealthAide, and he talks about how his passion for helping people has led him into the tech startup world. Barry also gives practical advice to clinic owners who want to venture into tech entrepreneurship, how to manage risks and handle failures, and how their digital service company, HealthAide, can help clinic owners and clients alike. SHOW NOTES [01:13] Rapid-fire questions: readin...
Jan 05, 2022•24 min•Season 4Ep. 237
Precise diagnoses and great results begin with accurate assessments. And with technologies such as the intuitive AxIT System, practitioners can now make better assessments based on measurable and objective data. In this episode, we explore the AxIT System with Andrew Lemon, Director of customer Experience at Strength By Numbers. We also talk about how tech can improve client experience and improve adherence rates. SHOW NOTES [01:24] Rapid-fire questions: reading/learning list, who inspires you, ...
Dec 29, 2021•30 min•Season 4Ep. 236
Are you thinking about hiring a VA or building a Virtual Team but you’re not sure where and how to start? In this episode, Rachel Dool, Founder of Just In Time Virtual Assistants, talks about the things we need to know before hiring a VA, the pros and cons of local and off-shore VAs, working with a remote team, and how your clinic can benefit from hiring a VA. SHOW NOTES [01:09] Rapid-fire questions: reading/learning list, who inspires you, childhood dream, motto you live by [03:25] Rachel’s bac...
Dec 22, 2021•25 min•Season 4Ep. 235
One of the ways you can improve client experience is by providing modern, easy, and transparent payment and claims solutions to your clients. And today on the podcast, we are going to talk about one of the most innovative fintech companies in recent years — Medipass. In this episode, Medipass CEO Jonathan Davey talks to us about what Medipass is, its new features, and how these new features can deliver the best possible service for healthcare providers and clients alike. Jonathan also talks abou...
Dec 15, 2021•30 min•Season 4Ep. 234
This week on the podcast, we chat with ITGenius’s CEO Scott Gellatly about cloud-based technologies that we can integrate into our clinic systems so that we can streamline our workflow and give more time towards helping more people. We also talk about Google Suite and Google Data Studio and how we can use them to improve our processes, ensuring the privacy and security of our clinic data, the benefits of using AI tech in our clinic, and many more. Check out the full episode! SHOW NOTES [02:02] R...
Dec 08, 2021•31 min•Season 4Ep. 233
What if we can create more impactful treatment plans without increasing the cost and time spent in therapy sessions, and make therapy more accessible to people? In this episode, we talk about Theratrak with Founder Laura Simmons. Laura talks about her inspiration for Theratrak and how it can help significantly improve therapy outcomes by increasing client adherence to treatment plans and tracking client progress. Laura also talks about how she went from clinician to tech founder, the process of ...
Dec 01, 2021•40 min•Season 4Ep. 232
There are many advantages to having business partnerships. It does not only help you reach more potential clients and team members but also gives you an opportunity to work with other business owners to create an impact on your community. It can also affect your branding as a clinic. In this episode, we talk about the three key elements of partnerships and how you can nurture these relationships so that you can amplify your impact and grow your business. SHOW NOTES [03:39] Find: Identifying idea...
Nov 26, 2021•16 min•Season 4Ep. 231
How does one build a remarkable brand? How do you attract the right people to your clinic? Where do we start with publishing content? This week on the podcast, we talk about one of the seven Degrees of Clinic Mastery, which is Brand, specifically around building a brand that attracts the right team members, clients, and partners through content creation. SHOW NOTES The three P’s of publishing [01:12] Personas: Create a client avatar [02:00] Advice for creating a client avatar for Paediatric clin...
Nov 17, 2021•15 min•Season 4Ep. 230
In just five years, A Growing Understanding has grown into a team of 21 Speech Pathologists across four locations here in Australia. When asked how they were able to reach such incredible growth, Director Lauren Haskins highlights two pivotal factors - culture and community. This week on the podcast, Lauren talks about how clinic culture and community work together to attract quality talents and find the right clients for their clinic. She also talks about how coaching has impacted her personal ...
Nov 09, 2021•37 min•Season 4Ep. 229
The recruitment process is probably one of the most challenging aspects of growing a business. It’s also one of the most crucial first steps in ensuring that you continue to cultivate a healthy work culture. But it is time-consuming and can overwhelm clinic owners who are also in a recruiter role. So how can we simplify this process so that we can spend less time on it but still be able to hire quality talent? In this episode, Michael Bradley, Head of Partnership at Employment Hero, talks about ...
Nov 07, 2021•29 min•Season 4Ep. 228
Physio Group South-west has become a Certified Great Place To Work® since June 2021, with 95% of employees saying it is a great place to work compared to 55% of employees at a typical Australia-based company. With this experience under her belt, Jasmine Hulls, Practice Principal at Physio Group South-west, shares her insights on workplace culture, communication, and ultimately, what makes a workplace a great place to work in today’s podcast episode. She also talks about how she mentors team memb...
Oct 27, 2021•28 min•Season 4Ep. 227
Promoting your business online through social media or through a website is one of the best ways to create brand awareness and attract ideal clients. To do this effectively, you’ll need a good strategy and coherent messaging to set your business apart from the competition. In this episode, Jason Chifan from Spark Labs talks about the latest digital marketing trends among top-performing clinics and how digital marketing can affect your brand and the growth of your business. SHOW NOTES Rapid-fire ...
Oct 21, 2021•30 min•Season 4Ep. 226
One of the things that we believe in is that great leaders create leaders. If you want to expand your team and your business, the best thing to do is to provide your team with the best environment for growth as well, and you can do that through mentoring. In this episode, we’re going to dive into the different aspects of mentoring, its role on clinic growth and personal development, and what it looks like in practice. SHOW NOTES Components that make up mentoring [03:07] Two ways to mentor team m...
Oct 19, 2021•16 min•Season 4Ep. 225
This week on the podcast, we’re going to talk about one of the 7 Degrees of Mastery, and that is ‘Team’, specifically around ✨nurturing✨ your team. We’re going to look into three key factors that will help you nurture team members and what are the ways that we can create a sustainable reward system for ourselves, our business, team members, and clients. SHOW NOTES Factors that are involved in nurturing your team members [03:09] What is a desire statement? [04:19] What are practitioner pathways? ...
Oct 17, 2021•14 min•Season 4Ep. 224
Today’s recruitment process takes a lot more than just posting an ad and waiting for the right people to come to our clinic. If we want to create a winning team, we must clearly define who our ideal team members are and create a solid process that will attract, accommodate, and nurture these future team members. In this episode, we share with you some of the most important aspects of a recruitment process so that you can attract the right people to your team. SHOW NOTES [04:29] Components that m...
Oct 04, 2021•15 min•Season 4Ep. 223
With a growing online learning platform and more than 72,000 followers on Instagram, Mick Hughes has successfully positioned himself both as an educator and as a leading authority in physio. In this episode, Mick Hughes, Co-Founder and Director at Learn.physio, shares how he grew his social media presence and online education platform and also talks about how he deals with criticism online. SHOW NOTES Rapid-fire questions: Reading/learning list, who inspires you, childhood dreams, a motto that y...
Sep 28, 2021•33 min•Season 4Ep. 222
In this episode, Marcio Ferreira talks about his humble beginnings, working at a cafe for the first six months after migrating back to Australia, to now being the Founder and Director at Movement 101, leading a team of 28 healthcare professionals across four locations. Tune in to know more about his clinic owner story and the strategies and systems they implemented to achieve clinic growth. SHOW NOTES Rapid-fire questions: Reading/Learning List, who inspires you, childhood dreams, motto you live...
Sep 23, 2021•30 min•Season 4Ep. 221
Moving your practice online can be a challenge especially if you’re not particularly friendly with internet technologies. But with the right guidance and strategy, anyone can grow their online business successfully. In this episode, Dr. Jin Ong, Owner of MetaMed and host of The Art of Listening To Your Body Podcast, talks about her experience in having an online practice, how she got started, and how it has helped her expand her business and grow her client base even during the Covid pandemic. S...
Sep 19, 2021•37 min•Season 4Ep. 220
Building a great clinic culture starts by hiring the right people into your team. To do this, you’ll need to set up the right systems and assets that can attract the right kind of talent to your clinic. Now the question is, what assets and processes do we need to put in place to make sure we hire the right people? In this episode, we’ll be talking about our upcoming Recruitment Immersion, the topics that will be covered during the event, and how it can help clinic owners with their recruitment p...
Sep 06, 2021•11 min•Season 4Ep. 219
In our last episode, we talked about the book that we will be launching at the end of the year. Authored by our very own Ben Lynch, it has all the insights, lessons, and principles that we practice to help clinic owners grow their business and their team sustainably. And this week, we talk about our first-hand experience in writing a book and share some of the insights we’ve picked up during the process. SHOW NOTES Getting away to write [01:14] Write drunk, edit sober [03:10] Creating chapter st...
Sep 03, 2021•11 min•Season 4Ep. 218
For almost four years, we have been working on helping clinic owners achieve their clinic’s fullest potential in serving clients and creating an impact on their community. We have shared with you some of the most amazing stories on how clinics have grown from a small room/office to becoming multi-site clinics; some stories of how clinic owners have overcome and adapted through COVID, and how clinic owners were able to grow their teams and create a thriving culture in their clinic. We’ve also sha...
Aug 31, 2021•9 min•Season 4Ep. 217
