As business owners, we go through different kinds of stresses and challenges. Some of them we have fully planned and prepared for, but some totally catch us off guard, like this COVID pandemic. With our role being at the center of high stress and high-pressure situations, it is important to have built our resilience so that we can get back on track after every setback and resume healthy relationships with our team and family. And who better to talk about resilience with than with, Dr. Dan Pronk,...
Aug 25, 2021•50 min•Season 4Ep. 216
Hiring season is here again! With this opportunity on the horizon, we want to make sure that we have systems and assets in place for hiring the right people for our clinic. After all, having a great clinic culture all starts with recruiting the right people to your team. Now the question is, what kinds of assets and processes do we need to put in place to make sure we hire the right people? In this episode, Ben talks about how we can attract the right talent by creating assets for hiring. He als...
Aug 13, 2021•10 min•Season 4Ep. 215
In today’s workplace, building a great culture has become an indispensable part of running a business. This is because culture has been shown to greatly affect teamwork between team members, quality of service, and a team member’s personal growth. And building a great workplace culture all starts with hiring the right people with the right recruitment process. In this episode, we’ll be giving you a glimpse of our upcoming recruitment immersion for business academy members. Ben Lynch, Director an...
Aug 12, 2021•12 min•Season 4Ep. 214
This week on the podcast, Chris MacDonald, Director of Eat, Speak, Learn , shares how he got into the business of clinic ownership despite his non-clinical background, and how he co-manages the clinic with his wife. Chris also talks about how he unplugs from his clinic role after work, tips for starting a business with your partner/spouse, how the hiring process affects team morale, and how setting up systems has helped their team expand. SHOW NOTES Rapid-fire questions: Reading list, role model...
Aug 05, 2021•35 min•Season 4Ep. 213
In this episode, Jack talks about the Three R’s you need to consider when creating your yearly and quarterly plans, so that you can narrow your focus, create specific action steps towards growth, and prevent burnout. Types of ‘Renewal’ Time [02:57] What Retreats have you got planned? [04:44] Take stock of your Rhythms [06:07] If you want to know how your clinic measures up in the benchmarks of your field and in relation to the level of your clinic growth, you can take this FREE Assess Your Clini...
Jul 26, 2021•10 min•Season 4Ep. 212
We have just concluded our Grow Your Clinic 2021 Retreat at Noosa, Queensland and if you missed it, don’t worry, because we’ll be giving you a recap on what went down at the recent GYC Retreat. The Grow Your Clinic 2021 Retreat is a 4-Day Immersion designed to help clinic owners: Identify your focus Implement at mastery level, and Create massive momentum The retreat also gives clinic owners an opportunity to take a break from clinic life by enjoying the scenic views of nature and connecting with...
Jun 17, 2021•12 min•Season 4Ep. 211
It’s not rare for clinic owners to fall into the trap of micromanaging their own business: after all, you want everything to work well for your clinic and clients. But the best leaders are not micromanagers, but rather good delegators and directors. It’s about creating synergy and practicing effective communication, much like the role of a conductor in an orchestra. And so in this episode, we talk about the leadership lessons we can learn from Chief Conductors in an orchestra, and how stepping i...
Jun 14, 2021•14 min•Season 4Ep. 210
In this episode, we’ll be giving you a rundown on what happened this month at the Clinic Mastery finance immersion. We’ll talk about key ideas around finance, specifically around improving your cash flow and cash allocation. Listen to the full episode! SHOW NOTES Cash allocation strategy [02:40] Increasing your revenue [03:19] Decrease your expenses [03:41] Looking into your ‘Accounts Receivable’ [04:31] Timing of your ‘Accounts Payable’ [05:18] Evaluation and reflection of progress [05:46] If y...
Jun 10, 2021•9 min•Season 4Ep. 209
Aaaaand, we’re back! It's been a long time since we last touch base with you guys, and so here's a quick update on what's happened recently at Clinic Mastery and what we have in store for our listeners in the coming episodes. If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu Watch on YouTube - h...
Jun 07, 2021•7 min•Season 4Ep. 208
Have you been mentoring your team members every month without seeing any results or progress? Or perhaps you have no idea how to lead a mentoring session? In this episode, Ben talks about how you can make the most out of mentoring sessions and help your team find purpose and clarity about their role in your clinic. These questions will also help you and your team members: Identify areas that you need to focus and work on Simplify processes Improve team dynamics Improve workflow Cultivate team cu...
Apr 22, 2021•13 min•Season 4Ep. 207
The first quarter of the year is over! How productive have you been so far? Were you able to meet all of your goals? If you find yourself getting distracted or uninspired recently, this episode might just help you get out of that business slump. In this episode, Ben and Pete share some advice on how to achieve long-term goals, the importance of having a ‘desire statement’ in goal setting, and how to break down those big goals into simple, actionable steps. SHOW NOTES What is a Business Planner T...
Apr 15, 2021•13 min•Season 4Ep. 206
Managing a business is hard work and the pandemic has made it even more challenging for us. Because of this, you may find yourself constantly going after the next task on the list to keep up with the current health protocols and also, with the new opportunities that are popping up. However, this can lead to an unhealthy cycle of overworking and overthinking, and if we are not mindful of our thought patterns and the habits that we practice during this time, we might end up getting burnt out. In t...
Apr 08, 2021•6 min•Season 4Ep. 205
In this episode, Pete and Ben talk about Culture Day and how you can organize one with your team. They also talk about how to encourage your team members to attend clinic events like this and how to make team building events successful and productive. Ready to learn more? Check out the full episode! SHOW NOTES What is a ‘Culture Day’? [01:47] Planning your culture day [03:23] How to encourage team members to be present on ‘Culture Day’ [09:14] Examples of themes for Culture Day [11:26] Quotes to...
Mar 11, 2021•25 min•Season 4Ep. 204
Randall Cooper, CEO of Premax, shares some lessons he’s learned in running a successful and well-loved global business, how to handle negative reviews and take accountability, how to make people fall in love with your brand, and how they’ve managed to create a loyal following all around the world. Ready to learn more? Check out the full episode! SHOW NOTES Getting Personal [0:01:14.3] Reading/learning list [0:02:04.7] People who inspire Randall [0:02:36.4] Childhood aspirations [0:03:01.5] Motto...
Feb 18, 2021•34 min•Season 4Ep. 203
Mark Opar, Head of Strategy at VALD Health, talks about the benefits of using technologies in diagnosing patients and how it can improve adherence rate to prescriptions. He also shares some insights on leading new team members and how to create a culture that encourages feedback. SHOW NOTES Getting Personal Reading/learning list [01:00] Who inspires you [01:56] What did you want to be growing up? [02:51] Motto you live by [03:39] Mark’s Career in Allied Health and VALD Mark’s career path to beco...
Feb 04, 2021•33 min•Season 4Ep. 202
Luke Grainger and Darby O’Leary of Hunter Podiatry talk about business coaching and how it helped them grow to a multi-site clinic. They also share some of the growth strategies they implemented to help them achieve clinic growth, and how they maintain a positive culture in their clinic. Check out the full episode! SHOW NOTES Rapid-Fire Questions Reading/learning list [01:07] Inspirational people in Darby and Luke’s life [02:35] Darby and Luke’s childhood aspirations [04:37] Why they chose Podia...
Jan 19, 2021•37 min•Season 4Ep. 201
2020 is soon coming to a close, and before this year ends, it is important to have systems and strategies in place that can help us achieve a more sustainable growth for the new year. And we know how busy this month could be for clinic owners, so to make planning easier, we’ve come up with a checklist that can help you create a strategy for sustainable growth for your own clinic. Check out the full episode! MENTIONS Asana Trello Monday If you like this episode of the Grow My Clinic podcast, plea...
Dec 21, 2020•8 min•Season 3Ep. 200
Kim Scott, author of New York Times Best-Selling Book Radical Candor , talks about compassionate leadership and how to create a safe space in our workplace for giving and receiving feedback. She also talks about the role of leaders in resolving conflicts, improving harmony and productivity in the workplace, and how clinic owners can apply the principles of Radical Candor in their own practice. SHOW NOTES [0:02:22.6] Kim’s Pediatric Clinic in Kosovo Rapid Fire Questions [0:03:43.3] Kim’s reading ...
Nov 23, 2020•32 min•Season 3Ep. 199
Matt Harris talks about breaking through the monotony of doing the same old business, and how systems and modern solutions can help you and your team avoid unnecessary burnout. He also talks about how to be a supportive leader and how investing in your own leadership and business skills can make your clinic more profitable in the long run. SHOW NOTES Rapid-Fire Questions [0:01:37.3] Matt’s Reading and learning list [0:02:05.9] People who inspire Matt [0:02:40.4] Childhood aspirations [0:03:13.3]...
Nov 12, 2020•27 min•Season 3Ep. 198
When COVID-19 hit Australia, Rebecca Healey was confronted with a question she’d never thought she’d ask to herself – “Do I need to close down the clinic?” Like all the other businesses, Rebecca’s clinic was greatly affected by the pandemic and she was afraid she might just shut down her clinic. But with the help of her team members, her business mentor, and some advice she got from her favorite book, Rebecca was able to keep their doors open and even achieved growth and productivity during thes...
Nov 05, 2020•32 min•Season 3Ep. 197
Nicole French is the Founder and Director of a number of entities including Essendon Physio Group and Exercise for Rehabilitation and Health. In this episode, Nicole talks about the importance of networking and credibility in growing your clinic and how mentoring has helped her ‘find her genius’ and grow as a leader. She also gives some tips on how to build your network for people who struggle with networking and working through your core purpose. SHOW NOTES Rapid-Fire Questions [0:01:36.6] Abou...
Oct 29, 2020•44 min•Season 3Ep. 196
As business owners, we have both the opportunity to provide jobs and hire new talents and the responsibility to give our clients the best clinical experience ever. In the middle of all that is a very important factor that may greatly affect your business, and that is your recruitment process. Whatever your reason may be for hiring a new talent, it is important to have a process in place and some assets you and your potential new member can tap into to make sure you have hired the right person fo...
Oct 12, 2020•10 min•Season 3Ep. 195
Rushabh Savla, Founder of R&D Physio in the UK, shares his clinic journey with us. Rush started his clinic journey in a small room behind a barbershop, and today, he now owns a multi-site clinic, with four locations across the UK. Want to learn more? Check out the full episode! SHOW NOTES Rapid-Fire Questions [0:01:39.6] Rush’s reading and learning list [0:02:04.5] People who inspire Rush [0:02:37.7] Childhood aspirations [0:03:05.2] Motto you live by “Lead by example.” Rush’s career traject...
Oct 08, 2020•33 min•Season 3Ep. 194
Dr. Clair Lawson, Owner of Lawson Clinical Psychology, joins us in this episode to talk about the steps she took to get more clients into her clinic and how she grew her private practice from scratch. She gives some tips on what KPIs to look out for and why coaching is a valuable investment for growing your clinic. Want to learn more? Check out the full episode! SHOW NOTES Rapid-fire Questions [0:01:15.1] Clair’s reading/learning list [0:01:56.1] Who inspires you? [0:02:40.4] Clair’s childhood d...
Sep 28, 2020•27 min•Season 3Ep. 193
In this episode, Conflict Resolution Specialist Catherine Gillespie talks about how we, as business owners, can help resolve conflicts at work and the things we need to do to ensure harmony in the workplace. She also touches on how we can improve our feedback systems so that people can be better prepared to give and receive feedback. Catherine goes through all the details that go into resolving conflicts and also talks about the different types of conflicts she has seen throughout her career (an...
Sep 21, 2020•37 min•Season 3Ep. 192
James Swanwick, Founder of Swanwick Sleep, talks about how blue light can affect our sleep patterns and answers our questions about blue light blocking glasses. James also talks about how sleep can affect our productivity and overall quality of life, and presents some solutions on how we can get better sleep. Ready to grow? Listen to the full episode! SHOW NOTES Rapid-Fire Questions [0:01:19.2] James’s Reading and Learning List [0:02:02.9] Who inspires you [0:02:55.1] Childhood aspiration [0:03:...
Sep 17, 2020•36 min•Season 3Ep. 191
This week on the podcast we have Shawn Goldberg, Founder and Director of Mind Up. Shawn shares some of the branding tips that worked for him, and how networking has helped him find opportunities to expand his business. Shawn also talks about helping people with drug and alcohol problems and trauma survivors, how mentoring can help you and your team through your personal development goals, and gives some tips on preventing burnout as a practitioner. Ready to grow? Listen to the full episode! SHOW...
Sep 14, 2020•31 min•Season 3Ep. 190
Antony Lo, also known as The Physio Detective, has become one of the most well-known physiotherapists here in Australia – trusted by Crossfit and elite athletes alike. Antony has over 20 years of clinical experience, but it’s not just his expert standing that sets him apart from other practitioners in his field; it’s also because of his transparency and how he finds solutions for his clients. In this episode, Antony talks about putting your client’s goals above everything else and how he trains ...
Sep 10, 2020•34 min•Season 3Ep. 189
In this episode, we are joined by Podiatrist Tim Bransdon to talk about how they have solidified their brand and how effective branding, content creation, and marketing has helped him gain the trust of more clients and colleagues over the years, which led to a thriving clinic. Check out the full episode to unlock more tips! SHOW NOTES [0:01:21.9] Rapid-fire questions: reading/learning list, who inspires you, childhood aspirations, motto you live by [0:04:45.3] What inspired Tim to become a podia...
Sep 07, 2020•35 min•Season 3Ep. 188
Anthony Robinson’s journey to becoming a clinic owner was not as smooth as he thought it would be. Like some of us, he was not a natural leader nor an entrepreneur. However, this did not stop him from becoming the leader and business owner that he is today. And along his personal growth came the growth of his clinic. In this episode, Anthony shares his business owner journey and his passion for personal development and learning which helped him get to where he is today. Check out the full episod...
Sep 03, 2020•31 min•Season 3Ep. 187
