Annie Strauch is one of our Clinic Mastery coaches, and her journey as a business owner and a parent is something that really amazes us. The beginning of Annie’s business journey is quite unique. Annie became pregnant just three months into starting her business. Despite the challenges of having a new business, Annie was able to do her best as a leader at her clinic, and also kept herself healthy in preparation for childbirth. After having her newborn child, Annie continues to successfully manag...
Aug 27, 2020•40 min•Season 3Ep. 186
This week on the podcast, we sat down with Hasan Al-Talib, Director of Complete Care Physio, to talk about his clinic journey and how he was able to achieve accelerated growth in a short period of time. Hasan also talks about the leadership lessons he’s learned and some tips on how they are able to attract new clients in their clinic. Don’t miss out on all the fresh insights. Check out the full episode! SHOW NOTES [0:01:36.9] Rapid-fire questions: Reading/learning list, who inspires you, childho...
Aug 20, 2020•25 min•Season 3Ep. 185
We’re sure that everyone had their monthly, quarterly, and yearly plans for their businesses set at the beginning of the year. We talked about it, we coached you about it, and we were ready to put it all into action. Unfortunately, because of the pandemic, a lot of our business plans have been put on hold, throwing our focus completely off track. We understand the struggle. And so in this episode, we’re going to talk about how we can refocus and get back on track with our plans for the year. We ...
Aug 10, 2020•12 min•Season 3Ep. 184
“Everything rises and falls on leadership.” — Dr. John Maxwell Daniel Monteleone is the Founder and a Clinician at Proactive Health Movement and in this episode, we talk about his own experience about chronic pain and how it has affected his work as a therapist. Daniel also shares why mentorship is important in any business owner’s journey, how it moulds his leadership skills, how it impacts their team and culture, and how his team interacts with their clients, which ultimately leads to clinic g...
Jul 23, 2020•33 min•Season 3Ep. 183
Is there a benefit to starting your own podcast as a clinic owner? How can we market to our ideal clients effectively? These are only some of the things we’ll be discussing on today’s podcast with Brodie Sharpe. We also talk about how he started his own clinic, how he was able to identify his niche, how he targets his ideal audience on social media, and the benefits and challenges of online consultation especially during this pandemic. SHOW NOTES [0:01:27.9] Rapid-fire questions: reading/learnin...
Jul 20, 2020•27 min•Season 3Ep. 182
We have another clinic owner on the spotlight this week, and that’s Marion Giddy of Cooee Speech Pathology. In this episode, Marion shares her struggles in leading people and how she was able to overcome it with the help of the Clinic Mastery Business Academy coaches. She also talks about why coaching is a worthy investment and how it grew her business. SHOW NOTES [0:02:17.3] Rapid-fire questions: reading list, who inspires you, childhood aspirations, motto you live by [0:05:06.6] Why Speech Pat...
Jul 02, 2020•30 min•Season 3Ep. 181
Today on the podcast, we’re going to look into Yves Sylveira’s clinic journey and how the Clinic Mastery Business Academy has helped him build solid systems that support his clinic. He also talks about what he believes is the foundation of every thriving clinic and business principles he’s learned along the way. Check out the full episode! SHOW NOTES [0:02:34.3] Rapid-fire questions: reading list, who inspires you, childhood aspirations, motto you live by [0:04:51.7] Yves journey to becoming a p...
Jun 25, 2020•25 min•Season 3Ep. 180
Introducing a new tech to our clients and staff is a challenging task. We encounter resistance, doubts, and for some, even insecurities in using new tech. So how does a disruptive tech such as Medipass become so well-loved among clinic owners and users? In this episode, Adrian Miles talks about how Medipass crossed the barrier from being an optional technology to becoming a staple tech for clinic owners. He also talks about their services and current trends in healthcare technologies. Check out ...
Jun 22, 2020•29 min•Season 3Ep. 179
Chef Cynthia Louise talks about plant-based diets and how it fuels our body so that we can always be at our best condition. She also talks about the forgotten rules of food, healing from food intolerance, and what your poop can tell you about your health. Chef Cynthia hosts her own online cooking class, and is also the Creator and Owner of NOURISH, a 5-day plant-based hands-on cooking retreat held once a year in Bali, Indonesia. Check out the full episode! SHOW NOTES [0:01:06.0] Getting to know ...
Jun 18, 2020•32 min•Season 3Ep. 178
Half the year has already passed and a lot of things have happened; our question is, where are you now with your clinic? Are you growing and amplifying your impact? No need to guess! We’ve created a FREE clinic assessment scorecard for you that can help you identify areas in your business that need attention, and which areas you’re already winning at. See our FREE score card at https://www.clinicmastery.com/assess-your-clinic/ . After the assessment, you’ll be receiving an email report with acti...
Jun 04, 2020•6 min•Season 3Ep. 177
As health professionals, we often struggle with things like “decision fatigue” and “empathy fatigue” which often affects our personal health. You may have trouble sleeping or managing stress, and in turn, might also affect your ability to make decisions and lead your team. In this episode, Shane and Angie Saunders from Breathe Me talks about how the simple habit of breathing can change literally everything — from our sleep patterns, habits, immune system, stress tolerance, and many more! They al...
Jun 01, 2020•40 min•Season 3Ep. 176
It’s been a crazy few months, but we’re back on the airwaves! And we just want to ask you guys — what do you think about our previous episodes? What were your favorite topics, segments, and who were your favorite guests? Let us know. And if you have any suggestions, you can send Jack a message at jack@clinicmastery.com with the subject line “PODCAST”. We’re looking forward to your ideas! If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: ...
May 25, 2020•4 min•Season 3Ep. 175
As clinic owners, we currently face all kinds of stress during this pandemic — there’s the stress on the clinic side, managing our relationships (with family members and business partners), making sure our staff and clinicians are well-supported, looking after the needs of our clients, et cetera, et cetera. That’s why it’s even more important nowadays to make your health your number one priority so that you can always be on top of things. In this episode, Jack gives us some simple tips for optim...
May 04, 2020•7 min•Season 3Ep. 174
In times like this, it is our best interest as clinic owners to keep our staff and practitioners well-supported. To do that, we have to be thriving as businesses despite the economic slowdown. In this episode, Cathy Love from Nacre Consulting and Jack O’Brien share their wisdom on how they are coping with the current COVID-19 pandemic. They also talk about leadership during the pandemic, the big role telehealth is playing in connecting with clients and keeping the team together, and finding oppo...
Apr 30, 2020•44 min•Season 3Ep. 173
Michelle Funder is the Founding Director of Beyond , and also the President of Osteopathy Australia. In this episode, she shares her thoughts about being a woman in a leadership position and how she’s helping educate the public about osteopathy. She also shares some practical tips on how women can lead in their field and how they can become better leaders in the workplace. Check out the full episode! SHOW NOTES [0:02:07.9] What’s on Michelle’s reading list, who inspires her, childhood aspiration...
Apr 27, 2020•30 min•Season 3Ep. 172
Struggling to keep yourself healthy and productive during lockdown? In this episode, rockstar dietitian Jonathan Steedman doesn’t hold back in giving his best nutrition advice for everyone who’s currently working from home. He breaks down some common misconceptions around diet and also talks about some of the best supplements, recipes, and lifestyle tips that can improve our overall health, immune system, and cognitive function. This, my friend, is an episode you definitely don’t want to miss ou...
Apr 23, 2020•31 min•Season 3Ep. 171
Our guest today is Julie Condon, Clinic Director at Advanced Health and Hand Therapy and she is no stranger to overcoming a crisis. In 2019, Townsville was hit by a devastating flood that left their clinic in a bad state. On top of this, client visits began to dwindle in number as everyone was feeling the financial effects of the flooding. This crisis eventually took a hit on their clinic growth and finances However, through the crisis, Julie was able to boost their team morale, uphold their cli...
Apr 20, 2020•32 min•Season 3Ep. 170
Managing a clinic business isn’t easy - we all know that. We don’t only manage the financial aspect of the business, we also take care of the people aspect, the relationship aspect, and it demands a level of business maturity and continued learning as a leader. Take it from our guest this week, clinic owner, osteopath, and business mentor Shane Bennett. Despite the challenges and hard lessons he’s learned along the way, Shane was able to thrive and grow his clinic into a now multidisciplinary cl...
Apr 16, 2020•28 min•Season 3Ep. 169
We all know that nowadays, people are stuck at home, in quarantine, looking for productive ways to spend their day. How about hosting an online event, such as a Q&A, for your followers? In this episode, Marcus Pearce, Founder of Exceptional Life Blueprint and CEO of The Wellness Couch, hops on our podcast to share his expertise on running events - whether that’s an online or public event. He also shares some wisdom on how to avoid burnout while running an event. If you want to learn more, ch...
Apr 13, 2020•32 min•Season 3Ep. 168
In one of his essays published in 1996, Bill Gates wrote the famous phrase, “Content is King.” He believed that the most important thing the Internet has given us is access to information. This rings true to this current day and age where we get almost all of our information from the Internet - whether that’s the news, the latest memes, or what our friend’s been up to lately. And in this episode, Brett and Jack talks about why it’s almost imperative for a business to create online content, how c...
Apr 09, 2020•24 min•Season 3Ep. 167
Numbers can be a paralyzing thing, especially when there’s too much data to analyze and look out for. But you don’t really need to track everything. Cullen Brugman from Dashboard Magic shares to us how we can get better at reading our dashboard, how we can avoid analysis paralysis, and what metrics you should really be paying attention to - everything else is a distraction. SHOW NOTES [0:02:28.1] Rapid-fire questions: reading list, who inspires you, childhood inspiration, motto you live by [0:06...
Mar 30, 2020•25 min•Season 3Ep. 166
In this episode, we chat with Dr. Paul Hermann who is a speaker, lecturer, and Founder of Stay Tuned Sports Medicine. Paul shares to us some of the practical steps he takes to help him and his team become the best version of themselves, ultimately giving their best service to their clients. Paul also talks about the foundation he supports, which is the Borneo Orangutan Survival Foundation, and shares how we, as clinic owners, can make a difference through our business. SHOW NOTES [0:02:38.4] Why...
Mar 26, 2020•33 min•Season 3Ep. 165
Today on the podcast, Jack and Ben talks about three businesses that have won over their clients. One is Ben’s experience at the Loose Caboose Cafe, how The Ritz-Carlton won the internet over with their adorable lost and found letter, and how an Indian restaurant managed to turn a negative customer experience into a positive one after a call. It’s an amazing episode. Make sure to check it out! QUOTES “There is no right or wrong; the only ‘wrong’ is to do nothing.” MENTIONS Floozy Coffee Roasters...
Mar 24, 2020•31 min•Season 3Ep. 164
This week, we’ll be learning profit-first strategies, managing business expenses, and more from none other than the author of Profit First himself, Mike Michalowicz. Mike is the Founder of Profit First Professionals and the Co-Founder of Provendus Group. He also authored The Pumpkin Plan and Clockwork, which are favorites among businesspeople . Mike also has a new book coming up titled Fix This Next which will surely be worth your time to read. This episode is just a gold mine of wisdom for anyo...
Mar 19, 2020•31 min•Season 3Ep. 163
In this episode, Sarah Bartholomeusz from You Legal gives us an A to Z guide on the different kinds of documents every practice owner must know and have. She also talks about different policies and licenses that are relevant to clinic owners, and how you can easily resolve disputes by preparing legal documents in advance. There’s definitely a lot to learn in this episode. Make sure you don’t miss it! SHOW NOTES [0:01:24.3] Rapid-fire questions: reading list, who inspires you, childhood aspiratio...
Mar 16, 2020•29 min•Season 3Ep. 162
Here at Clinic Mastery, we are always looking for new and effective ways of doing things. And so in this episode, we are going to explore a web platform called Oncord, which is an all-in-one content management system for your business. Joel Campbell, the Co-Founder and COO of Oncord, joins us in this episode to talk about their impressive web platform and also, to talk about social media marketing, personalized online experiences, list building, web integrations, and so much more. There’s defini...
Mar 12, 2020•28 min•Season 3Ep. 161
In this episode of the podcast, we hang out with Peter Birch who is the host of The Talking HealthTech Podcast . Peter gets us up to date with the latest tech innovations in the healthcare space and explains how tech can improve our systems and the experience we provide for our clients. He also gives us some advice on how we can introduce new technologies to our staff and practitioners. SHOW NOTES [0:02:10.7] Rapid-fire questions: Reading list, who inspires you, childhood aspirations, motto you ...
Mar 09, 2020•29 min•Season 3Ep. 160
To all coffee lovers out there (and to all our listeners in general), we’ll be launching a new series called Coffee Time with Ben and Jack . It’s a completely unique show that combines Ben and Jack’s love for coffee and amazing client experience. In this podcast series, Ben and Jack will be talking about client experience and business growth all while drinking the hottest brews in town. If you want to learn more about this new series, check out the full episode! MENTIONS The TED Talk About “Noth...
Mar 05, 2020•18 min•Season 3Ep. 159
Two of our Clinic Mastery Business Academy coaches, Peter Flynn and Mic Rizk, joins us in this episode to talk about EVA (Episode Visit Average) and PVA (Patient Visit Average), and what these metrics imply about the growth of our clinic and the performance of our practitioners. There’s so much more that we talk about in this episode, so make sure you check it out! SHOW NOTES [0:02:08.9] Rapid-fire questions: reading list, who inspires you, childhood aspirations, motto you live by [0:06:54.3] Wh...
Mar 02, 2020•35 min•Season 3Ep. 158
This past decade, coaching has become one of the tools that business owners value to help them grow their business and their personal lives. But you might be asking - is coaching right for you? Is it really worth it? And can it truly transform you and your business? In this episode, we chat with Darron Goralsky from More Than Physio to talk about how coaching has helped him in his business journey, and how his life has changed since joining the Business Academy. Check out the entire episode to l...
Feb 27, 2020•42 min•Season 3Ep. 157
