Ryan McCathie talks about his exercise physiology journey, how he networks through LinkedIn, and how it has helped his clinic achieve their goals. QUOTES FROM THIS EPISODE “Smell (clinic’s scent) has a great emotional attachment to patients, so we make sure our smell is quite regular.” “If one person’s asking it, there’s probably a dozen others that are thinking it, that have never gotten around to asking it.” “I don’t argue on social media. It wastes your time.” MENTIONS Grow My Clinic online c...
Jun 29, 2018•30 min
Michael Rizk, owner and founder of iMovePhysio , is going to be giving us some tips on how to adopt to the fast-moving pace of your clinic’s growth. QUOTES FROM THIS EPISODE “We are often paralyzed by opportunity. We just say yes to everything. We’re fresh, new, we’re gung ho. And often times, we say yes to everything not fully measured or understanding the magnitude of what we’re taking on.” “My tip would be: don’t hide your culture. And if you’re not huge on social media, just make that really...
Jun 27, 2018•17 min
Stephen King from Movement Assessment Technologies (MAT) is all about providing tools for clinic owners to help them get objective, tailored assessments for their clients. Learn more about Stephen King, his MAT journey and the impact of their work extending to 21 countries in this episode of the Grow My Clinic podcast. QUOTES FROM THIS EPISODE "We're about creating experiences for clients where they understand their diagnosis, whether that's pathological or psycho-social, so using language that ...
Jun 21, 2018•24 min•Season 1Ep. 33
An effective reward system could greatly boost team morale and inspire your staff to serve your clients better. That is why in this episode, we would not only be talking about bonuses and commissions, we'll also be talking about creating a whole systematic cultural approach towards rewards. QUOTES FROM THIS EPISODE "We think that people are motivated by money. But the truth is that most of our team just genuinely want to be recognized." "People want to be recognized for the great behaviors and t...
Jun 18, 2018•10 min
Think you're extra? Andrew Zacharia and Peter Flynn from Physio Fit will share with us what it really means to go the extra mile for your clients. They'd go as far as buying massage chairs for their waiting rooms to hiring a barista for their clinic, just to make their clients have that amazing experience! QUOTES FROM THIS EPISODE "Just opening the door and waiting for people to come isn't a good [business] strategy." MENTIONS Grow My Clinic online course Good to Great by Jim Collins The Ideal T...
Jun 17, 2018•37 min•Season 1Ep. 31
Joey talks about some of the amazing insights from his book, Never Lose a Customer Again , and gives us a fresh perspective on retaining customers, creating unforgettable client experiences and why it’s different from customer service, and how to differentiate yourself from a market full of low-priced and high quality services. QUOTES FROM THIS EPISODE “The title ‘administrative’ is not really the sexiest title in the world. It implies, by the very nature of the language, that it’s a less import...
May 30, 2018•35 min•Season 1Ep. 30
“Technology, when used well, can free up a lot of time.” And so in this episode of the Grow My Clinic podcast, we’re going to show you more about what you can do with Physitrack, a software that encapsulates exercise prescription, outcome measures, adherence tracking, patient education, etc.. We are also going to explore the telehealth space and answer some of the common questions about it. Marijn Kortekaas from Physitrack will be joining us for this episode and he’ll be walking us through both ...
May 24, 2018•24 min•Season 1Ep. 29
This week, we delve into the personal and professional life of Marijn Kortekaas from Physitrack. He also shares about scent marketing, his previous job at Nike, and about the Physitrack app. QUOTES FROM THIS EPISODE On why Nike shoes are expensive: “When it comes to Nike, you see the amount of money they spend on sponsorship, of athletes. It’s all about connecting the consumer to an athlete and help consumers to aspire to be someone they would love to be.” “Marketing to people’s aspirations are ...
May 22, 2018•24 min•Season 1Ep. 28
Jack talks about one of the things he does to keep his focus and his flow going, and it’s really simple - binaural beats. Curious about it? Give this episode a listen QUOTES FROM THIS EPISODE “We all know that multitasking is a MYTH.” “To be able to work on those high level tasks where you need creativity, you need focus, you need flow, alpha beats is where you need to be at.” MENTIONS Grow My Clinic online course GMCP Ep. 005 - ‘Do Not Disturb’: Managing the Noise in Your Life to Improve Produc...
May 17, 2018•10 min•Season 1Ep. 27
Jack and Ben talks about personal mastery, tips on how to find your flow, and how to deal with all the pressures that clinic ownership throws at you. QUOTES FROM THIS EPISODE “There’s an ebb and flow to this life of business ownership, which is a really interesting contrast to the life of a clinician.” “They’re doing a lot of things but they’re nt incredibly productive because they don’t have a clear enough outcome in mind.” “The best clinic owners are obsessed and they don’t change their standa...
May 15, 2018•14 min•Season 1Ep. 26
Jack and Ben talks about rewarding and reinforcing your clinic’s values to your team members with an app called Bonusly. What it does is it encourages your team members to recognize one another and rewards any team member for when they’re living up to your values. QUOTES FROM THIS EPISODE “When was the last time you recognized your team in a systemized way according to your values?” “What Bonusly does is it gamifies rewards and recognition among your team. Now, what we’re able to do in a systemi...
May 12, 2018•12 min•Season 1Ep. 25
Joel Friedlaender, founder of Cliniko, joins us this week for another episode of the Grow My Clinic podcast He’s going to be talking about his personal journey towards creating Cliniko, the advantages of doing remote work and having a remote team, and some new features Cliniko will be having in the future. We hope you enjoy this episode! QUOTES FROM THIS EPISODE “One of the fascinating things about Cliniko is that it is so user-driven and user-based; there’s a strong community there and you seem...
May 09, 2018•29 min
Sarah Bartholemousz of You Legal , a legal concierge service, joins us this week to talk all about the legalities of running a healthcare business. She shares to us some of the common legal problems clinic owners face, the pros and cons of partnerships versus having an incorporation, contractors versus employees, and so much more! She also shares her personal journey to starting You Legal and what it’s like to bring innovation into her industry. There’s a lot to look forward to in this episode, ...
May 04, 2018•37 min•Season 1Ep. 23
Karen Finnan, founder of Online Physio , joins us this week for another episode of the Grow My Clinic podcast. She is a physiotherapist by trade and now practices all over the world using telehealth. She’ll be sharing to us her story, challenges and solutions she’s encountered in building her telehealth business, and the progress she’s bringing to physiotherapy and allied health in general through telehealth and online consulting. You can look forward to a great episode! QUOTES FROM THIS EPISODE...
May 01, 2018•34 min•Season 1Ep. 22
Steve Commando gives us some advice on personal development, leadership, business, and life in general in this special episode of the Grow My Clinic podcast. Steve “Commando” Willis is a qualified fitness coach who also became well known as a trainer in Australia’s Biggest Loser. QUOTES FROM THIS EPISODE “Pain, suffering and fear is real, but it’s not unique.” “If people really want to test themselves, get out into nature. Do some hard stuff.” “Surrender means to accept ‘now’ for what it is in t...
Apr 26, 2018•26 min•Season 1Ep. 21
Hootan Mohseni is back with us again at the Grow My Clinic podcast, and he’ll be giving us a crash course on how to use Cliniq Apps’ dashboard efficiently, so that we could read and interpret data better, and in turn give better service to our patients. QUOTES FROM THIS EPISODE “It’s not just about the data; it’s being able to analyze it in a way that’s meaningful to help you reflect on what’s happened.” “Clinic owners - although they are health professionals, they are running a business.” “Busi...
Apr 24, 2018•25 min•Season 1Ep. 20
Hootan joins us this week for a very inspiring episode of the Grow My Clinic podcast. He shares about his journey to founding Cliniq Apps, what he went through to get to where he is today, and what inspired him to start Cliniq Apps in the first place. We’re sure you’ll be getting gems from this episode! QUOTES FROM THIS EPISODE “If we’re gonna be sleepless with kids, we might as well be sleepless with business, right?” “When your back’s against the wall and cash is running out, and you’ve got to...
Apr 20, 2018•25 min•Season 1Ep. 19
Take an inside peek at one of the recent live trainings we’ve done in Sydney! We’ve discussed a vast number of topics that can help your clinic get more bookings, from setting up the objectives for your site to designing an effective layout, we’ve got it all covered for you. I hope you find this episode really helpful! QUOTES FROM THIS EPISODE “You need to have a primary objective to your website and potentially a secondary objective.” “The primary point of your website, why it exist, it would m...
Apr 17, 2018•11 min•Season 1Ep. 18
This is a special episode on some of the positive feedback we have received for the Grow My Clinic podcast. Thank you so much for your support, and we look forward to giving you more amazing episodes in the future! FEEDBACK FROM LISTENERS “Awesome guys! Loving the podcast. Very insightful and thought-provoking.” “This is a great and concise podcast. Many thanks to Clinic Mastery and Grow My Clinic team!” Listen to the entire episode to know more about what people are saying about our podcast! We...
Apr 12, 2018•4 min•Season 1Ep. 17
Brad Beer joins us for this week’s Grow My Clinic Podcast and walks us through their Finish Line™ Program and how it has improved their business and their clients’ lives. QUOTES FROM THIS EPISODE “Did they get a complete, remarkable outcome? Yes or No? Not ‘did they come for a few sessions, get out of pain, but ultimately not achieved what it was that they came in the doors to get done.’” “The commercial reality takes care of itself when you deliver more value than what the client’s essentially ...
Apr 10, 2018•24 min•Season 1Ep. 16
Are you truly creating content that’s helpful to your potential clients? Does the content you publish bring new customers to your door? Chris Marr of the Content Marketing Academy joins us this week to talk about the importance of content marketing, creating relevant content for your potential clients, how it affects clients’ buying/booking decisions, and how it’s not just a strategy -- it’s actually a philosophy. Here is a rich episode all about content marketing and how it has helped many peop...
Apr 06, 2018•46 min•Season 1Ep. 15
Jack and Ben talks about the recent Grow My Clinic workshop held in Sydney. They share to us some of the highlights of the weekend, what we can expect from future live events/workshops, and some of the biggest takeaways they got from the workshop. QUOTES FROM THIS EPISODE “You could take your branding and convey that into a visual element in your clinic.” MENTIONS Grow My Clinic online course Grow My Clinic Events Michael Griffiths (The Referral Marketing Guru) Google Analytics Google AdWords Fa...
Apr 03, 2018•33 min•Season 1Ep. 14
Jack and Ben talks about the recent Grow My Clinic workshop held in Sydney. They share to us some of the highlights of the weekend, what we can expect from future live events/workshops, and some of the biggest takeaways they got from the workshop. QUOTES FROM THIS EPISODE “You could take your branding and convey that into a visual element in your clinic.” MENTIONS Grow My Clinic online course Grow My Clinic Events Michael Griffiths (The Referral Marketing Guru) Google Analytics Google AdWords Fa...
Mar 30, 2018•14 min•Season 1Ep. 13
Jack and Ben talks about regularly doing a SWOT analysis on your clinic business, the four areas clinic owners need to audit, and how to make your clinic run without your 24/7 supervision. MENTIONS Grow My Clinic online course SWOT Analysis Asana SHOW NOTES [0:00:45.4] How Jack made his clinic thrive without 24/7 supervision [0:02:01.8] Using Asana to establish recurring tasks and flow [0:03:51.9] Four areas to audit for a SWOT analysis: financial and legal analysis, client experiences (a.k.a. “...
Mar 27, 2018•12 min•Season 1Ep. 12
Daniel and Jack talks about the concept of $10/hr. work, $100/hr. work and $1,000/hr. work, how team meetings can be more valuable than booking an appointment, how to avoid being the bottleneck of your business and so much more. Give this episode a listen! QUOTES FROM THIS EPISODE “It really came down to ‘what’s the most important thing that only I can do?’ and that’s where I had to start putting value on my time.” “Good systems around simple processes lead to better systems around more complex ...
Mar 24, 2018•15 min•Season 1Ep. 11
This week on the Grow My Clinic podcast, Jack shares the backstory of how he began his clinic, his humble beginnings, the (unbelievable) challenges he had to overcome as a clinic owner, and some wisdom on starting your own healthcare business. QUOTES FROM THIS EPISODE “The decisions that you make need to align with the values that you have.” MENTIONS Grow My Clinic online course Newcastle Knights SHOW NOTES [0:00:39.3] How did Jack become a physiotherapist? [0:02:12.3] Jack’s experience with the...
Mar 20, 2018•17 min•Season 1Ep. 10
Can making your bed in the morning help you become a champion leader tomorrow? This week, we are joined by Daniel Gibbs, founder of Clinic Mastery and owner of Posture Podiatry, and we’re gonna be talking all things making your bed! QUOTES FROM THIS EPISODE “If you make your bed in the morning, it’s one of those first things you can do in a day that set you up in the mindset of getting things done.” “If you wanna change the world, it starts by making your bed.” - Adm. William H. McRaven MENTIONS...
Mar 16, 2018•7 min•Season 1Ep. 9
This week on the Grow My Clinic podcast, we are joined by James Schramko, CEO of SuperFastBusiness, mentor, business coach, and author of the book Work Less, Make More. This guy makes six figures a month while surfing, and he’s here to share some insights on how we can better manage our time and resources so that we could have more freedom while maintaining a fantastic business. QUOTES FROM THIS EPISODE “Not all tasks are equal. And a lot of the things that you’re doing are not actually helping ...
Mar 12, 2018•39 min•Season 1Ep. 8
In this episode of the Grow My Clinic podcast, Shane Davis tells us the story of how their passion for excellent client experiences and clinic systems led them to start Clinic Mastery, and what it’s like to be part of the community. MENTIONS Grow My Clinic online course SHOW NOTES [0:00:39.7] The founding of Clinic Mastery [0:04:01.8] Clinic Mastery’s vision and mission [0:06:25.0] The kind of clients Clinic Mastery caters to [0:07:59.6] What sets Clinic Mastery apart from everyone else? [0:08:5...
Feb 27, 2018•13 min•Season 1Ep. 7
We are joined by Shane Davis for this week’s Grow My Clinic podcast, and we’re going to be talking all about Xero. We’re going to share with you why Xero is our accounting software of choice, the benefits of having an accounting software and some tips on how to make use of its features to help you make better decisions. QUOTES FROM THIS EPISODE “When your numbers are in order, you can make better decisions.” “Accounting and numbers can really make a massive difference in the experience that you’...
Feb 20, 2018•12 min•Season 1Ep. 6
