Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn discuss the challenges and opportunities facing clinic owners in light of recent NDIS changes. They emphasises the significance of tracking minutes to enhance efficiency and profitability, especially as financial pressures mount. Jack contributes by explaining the forecasting process to help clinic owners gai...
Jul 04, 2025•53 min•Season 3Ep. 306
Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ In episode 305 of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn dive into the crucial topic of retaining top team members by designing effective career pathways. The conversation highlights the importance of understanding what matters to both clinic owners and their team members, as roles evolve and change. Listeners can expect valuable insights on creating a meritocratic ...
Jun 27, 2025•55 min•Season 3Ep. 305
Need to systemise your clinic? Start your free 30-day trial of Allie ! https://www.allieclinics.com/ In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch and Hannah Dunn delve into effective recruitment strategies to attract therapists . They discuss the importance of creating engaging career pages, utilising short job ads paired with captivating videos, and maintaining communication with applicants. The concept of a recruitment ecosystem is introduced, providing a framework for de...
Jun 20, 2025•56 min•Season 3Ep. 304
Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/ Coming to you from the Clinic Mastery 2025 Retreat, CM team Ben Lynch, Jack O'Brien and Hannah Dunn dive into the transformative power of retreats in aligning your team with your clinic's vision. Hosted in the beautiful Palm Cove, this episode highlights the importance of vulnerability in fostering trust and connection among team members and Hannah shares insights on how creating a safe space for ...
Jun 18, 2025•33 min•Season 3Ep. 303
Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/ In this episode of the Grow Your Clinic podcast , CM Team Ben Lynch, Jack O'Brien and Hannah Dunn come together for another Mastermind to discuss the critical role of systems in clinic operations and how they can significantly impact your clinic's success. You'll gain insights into systematising your clinic without feeling overwhelmed and hear personal anecdotes about the practical benefits of eff...
Jun 06, 2025•56 min
Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/ In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn come together for another Mastermind to discuss the dynamics of clinical leadership and the importance of utilisation rates in assessing clinician performance. We explore why your top-performing clinician may not always be the best choice for leadership roles and emphasise the value of peer connections...
May 30, 2025•54 min•Season 5Ep. 301
Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/ In the 300th episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn come together for a Mastermind to discuss the importance of KPIs and how they should be used to lead rather than judge performance. They discuss strategies for filling therapist schedules, emphasising the significance of brand connection and effective marketing. They tackle the question of whether...
May 23, 2025•51 min•Ep. 300
Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/ In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien, Hannah Dunn and Peter Flynn come together for a Mastermind to discuss the essential criteria for a great Practice Manager. They share their experiences with hiring and developing practice managers from within their team, highlighting the need for multitasking abilities, effective communication skills, and the capacit...
May 09, 2025•57 min•Ep. 299
Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/ In this episode of the Grow Your Clinic podcast, Hannah Dunn, Jack O'Brien and Ben Lynch dive into the recent changes to the NDIS and their implications for health clinics. They discuss the shift from having waitlists to facing uncertainty in appointment diaries, as many clinics are experiencing a decline in client numbers. Hannah shares insights from her experience at DOTS, highlighting their str...
May 07, 2025•52 min•Season 5Ep. 298
Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/ Timestamps [00:23] - The Issue of Unexpected Tax Bills [02:05] - The Role of Accountants in Tax Preparedness [05:28] - Managing Tax Liabilities with Bank Accounts [06:46] - Monthly Cash Allocation Rhythms [10:02] - Importance of Regular Meetings with Accountants [13:16] - Questions to Ask Your Accountant [17:02] - Tax Planning and Scenario Analysis [22:16] - Budgeting for the Future [25:01] - Key ...
Apr 11, 2025•53 min•Season 5Ep. 297
Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/ Timestamps [01:05] Brand and reputation exercise. [05:25] Anti-vision exercise [10:20] Negative PR exercise insights [13:06] Legacy statement and aspirations [19:11] Toxic positivity in healthcare settings. [24:36] Infinite game of business challenges. [27:21] Tolerating the truth in business. [32:43] Control and external influences. [35:44] Problem-solving in business strategies. [39:27] Clinic r...
Feb 28, 2025•56 min•Season 5Ep. 296
Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/ Timestamps [00:01:08] Challenges of April trading days [00:05:43] Financial preparedness for the holiday season [00:09:30] Monthly momentum in clinics [00:12:07] Challenging the status quo [00:16:10] Winter illnesses impact on clinic flow [00:20:10] Improving clinic activity patterns [00:25:54] Nurturing client relationships [00:28:30] Client care continuity and engagement [00:33:32] Booking appoi...
Feb 14, 2025•44 min•Season 5Ep. 295
Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/ Timestamps 00:00:00 - Introduction to the Grow Your Clinic Podcast 00:00:23 - Michael Rizk's Instagram post - four big mistakes and what he's learned 00:03:12 - Finding resilience in business challenges 00:06:34 - System changes to help avoid past mistakes 00:11:20 - Lessons that were learned 00:14:04 - The importance of family & community support 00:15:42 - Business challenges and personal gr...
Feb 07, 2025•33 min•Season 5Ep. 194
Need to systemise your clinic? Start your free 30-day trial of Allie! https://www.allieclinics.com/ Timestamps 00:00:00 - Introduction to the Grow Your Clinic podcast 00:00:23 - Discussion on budgeting for marketing 00:01:18 - Understanding the lifetime value of a client 00:02:22 - Marketing for clinics in growth vs. consolidation phases 00:04:39 - Importance of reactivated clients vs. new clients 00:05:50 - Defining your monthly budget based on client acquisition goals 00:07:17 - The difference...
Jan 31, 2025•39 min•Season 5Ep. 193
In this episode, we chat with Nicole French, an award-winning exercise physiologist and clinic owner, of the Exercise Rehab Group in Melbourne, Australia, about transforming healthcare practices and leading inspired teams. Nicole, who leads a purpose-driven team of 18, shares her passion for diabetes management and discusses her recent achievement of securing a $250,000 grant to implement evidence-based practices in collaboration with GPs aimed at diabetes remission. The discussion delves into N...
Dec 20, 2024•58 min•Season 5Ep. 292
In this episode, we chat with Lou Bibby, the passionate owner of Central Mallee Healthcare and an award-winning osteopath. Together, we explore the unique challenges and creative solutions of running a clinic in rural and remote communities. Lou shares her passion for supporting her team and the local community, emphasizing the importance of creating a culture that balances support and accountability. The conversation explores innovative strategies that country clinics can implement to attract t...
Dec 20, 2024•1 hr 5 min•Season 5Ep. 291
In this episode, we chat with Shane Davis, co-founder of Clinic Mastery and owner of Profeet Podiatry and Profeet Shoe stores. Shane, recognised for his expertise in scaling teams, shares essential principles and practices that have driven growth in his businesses and those of countless clinic owners he has supported. The discussion highlights the importance of analysing profit and loss statements with a focus on benchmarking, strategies for retaining and engaging therapists to boost productivit...
Dec 13, 2024•54 min•Season 5Ep. 290
In this episode, we chat with Jacey Pryjma, clinic owner of the Australian Children's Chiropractic Centre in Newcastle, Australia. Jacey shares her journey of significant growth in her clinic over the past three years, despite facing personal challenges and raising a family. The discussion delves into the key decisions Jacey made to navigate the complexities of balancing business and family life. She emphasises the importance of being intentional with values when making decisions, which serves a...
Dec 06, 2024•1 hr•Season 5Ep. 289
In this episode, we dive into the importance of intentional clinic design with Meg and Neena from Articulate Design. The conversation focuses on how a well-curated clinic space can attract top-quality therapists, enhance team connections, and foster a positive workplace culture. We explore the direct correlation between clinic design and improved patient care experiences, emphasising the role of a thoughtfully designed environment in achieving business success. They share insights on what clinic...
Nov 29, 2024•58 min•Season 5Ep. 288
Transform your clinic's mentorship dynamics with insights from Peter Flynn, who navigates the complex world of mentorship transitions in clinical settings. Discover how to maintain the delicate balance between friend, colleague, and leader, fostering an environment where communication and feedback lead to growth and mutual respect. Uncover practical strategies for easing hierarchical tensions by aligning feedback methods with your team’s preferences. This episode promises to equip you with the t...
Nov 15, 2024•51 min•Season 5Ep. 287
Unlock the secrets to successful clinic expansion with seasoned expert Tony Beecroft. Discover the strategic nuances of lease negotiations, financial planning, and building a resilient leadership team. Tony shares invaluable insights into navigating logistical hurdles, ensuring a smooth transition, and the critical clauses that could save your clinic thousands. Whether you're an aspiring clinic owner or looking to expand, Tony equips you with the knowledge to scale your operations effectively. E...
Nov 08, 2024•55 min•Season 5Ep. 286
Unlock the secrets of building a successful multidisciplinary clinic with our special guest, Josh Nelson from Thrive Health Co in Brisbane. Josh takes us through his journey of integrating a diverse team of health professionals, from chiropractors to child health specialists, all under one roof. Discover how he managed to foster collaboration and mutual respect among his team, overcoming tensions to prioritise patient outcomes and create a centralised client care experience. Josh doesn't just st...
Nov 04, 2024•50 min•Season 5Ep. 285
Can the right early decisions make or break your clinic's success? We sit down with Kate Hawkes from Clinic Mastery to unravel the questions that new clinic owners face, such as whether to onboard an admin or a practitioner first. Kate introduces a groundbreaking task categorisation system—black, blue, and red levels—to help prioritise tasks and optimise your time. Gain actionable insights into planning, budgeting, and managing a successful clinic right from the start. Building a thriving clinic...
Oct 18, 2024•45 min•Season 5Ep. 284
Can you imagine running a successful clinic without a budget? Many do, and today's guest, Shane Bennett, reveals the hidden pitfalls of this risky approach. Shane, who leads a multidisciplinary team at Beyond in Melbourne, shares his expert insights on why budgeting is crucial for maintaining cash flow and ensuring the long-term sustainability of healthcare clinics. Learn how strategic budgeting can turn even the busiest months into manageable milestones, making financial planning less daunting ...
Oct 03, 2024•1 hr 8 min•Season 5Ep. 283
Ready to master your clinic's financials and internal processes? In our latest episode of Grow Your Clinic, clinic owner and Clinic Mastery consultant Brigid Linden joins us to share her journey from uncertainty to proficiency with essential metrics and dashboards. Brigid's story is a testament to the power of nurturing existing client relationships by focusing on key metrics like rebooking rates, cancellation rates, and patient visit averages. Learn how she overcame the initial challenges of fi...
Sep 26, 2024•54 min•Season 5Ep. 282
Is the constant juggle of entrepreneurial ambition and clinic growth keeping you up at night? Join us as we sit down with Andrew Daubney, a seasoned Clinic Mastery consultant and successful clinic owner from Sydney, Australia. Andrew pulls back the curtain on the emotional roller coaster of scaling a clinic—from the stress of managing a growing team to moments of self-doubt, and the invaluable support systems that keep him grounded. Discover how gratitude and external support play pivotal roles ...
Aug 29, 2024•56 min•Season 5Ep. 281
What if you could transform your clinic from a hands-on practice to a successful business in just over two years? Join us on this episode of the Grow Your Clinic podcast as we chat with Sam Bardouh, who did just that. He went from working 60 clinical hours a week to becoming a full-time business owner, sharing his journey with us to offer invaluable insights on how you can do it too. Sam discusses his fears and challenges and how he managed to get clients and team members on board with these sig...
Aug 28, 2024•48 min•Season 5Ep. 280
Can the truth about physiotherapy salaries surprise you? We uncover the actual employment conditions for physiotherapists as revealed by the latest APA workforce consensus survey. With most physios earning a fixed salary and a smaller fraction receiving a base plus commission, we take you through the intricate dance between job satisfaction and pay models. This segment reveals the often unspoken disparities between expectation and reality, highlighting the profession's high need for job security...
Jul 01, 2024•44 min•Season 5Ep. 279
Start your free 30-day trial of Allie: https://www.allieclinics.com/ Resources: https://www.cliniko.com/connected-apps/allie/ https://www.cliniko.com/blog/news/cliniko-2021-survey-results-part-1/ https://www.cliniko.com/tools/cost-of-practitioner-leaving/ https://www.cliniko.com/connected-apps/ Unlock the future of healthcare with our latest Grow Your Clinic podcast episode, featuring Joel Friedlaender, founder of Cliniko. Ever wondered how artificial intelligence might transform your clinic's p...
Jun 06, 2024•42 min•Season 5Ep. 278
Think AI can't revolutionise your clinic? Think again. In this episode of the Grow Your Clinic podcast, we reveal how the free version of ChatGPT can transform your clinic's operations, making your processes more efficient and less reliant on individual staff members. Through our Member Immersions series, we guide you on how to tackle the challenges of implementing new technology in a structured, manageable way. You'll learn how to input quality data to get the best outputs from AI, whether it's...
May 30, 2024•44 min•Season 5Ep. 277
